Hi everyone! I wanted to share a few recent resources (and folks to consider following!) that might be helpful. The first is a webinar with the wonderful Donna Weber, who is an expert at customer onboarding and enablement.
Donna presents a succinct and actionable 6-step framework to developing human-first learning content aligned to the jobs to be done approach and leverages a familiar framework: who, what, why, when & where, and how, plus deliver content at the right time and place to the right user. Check out the webinar recording to learn more!
The other is a podcast I recently recorded with Dave Derington, a former colleague, customer education thought leader, and host of the podcast CELab. I recently sat down with Dave to talk about how we’re getting better at painting that picture at Gainsight with the use of telemetry or product usage data. We discussed how we’re measuring value and impact, the tools we’re leveraging, and the program improvements and decisions it will help drive. I’m excited to share the episode with our education community, and to continue the conversation here!