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lila_meyer
lila_meyer
Gainsight Employee ⭐️⭐️⭐️
September 13, 2017

Important: Surveys Must Have Secure Sites (https) Enabled

  • September 13, 2017
  • 6 replies
  • 99 views
The length of survey URLs was shortened to 32 characters in the v5.9 release, making it easier for recipients to consistently open surveys. However, if you don't enable your survey site as secure (https), the survey link will not work for your end users. In SFDC, navigate to Sites and edit your survey site settings to enable the secure https connection.

For more information on setting up secure survey sites, refer to Setup Salesforce Survey Domain & Test Survey Setup. 

      6 replies

      seth
      seth
      Expert ⭐️
      September 13, 2017
      Hi Lila,
      I have a survey live right now, and we've already sent out links for it. If I activate the secure connections requirement now, will the survey links already distributed stop working?
      AI Transformation @ Gainsight
      lila_meyer
      lila_meyerAuthor
      Gainsight Employee ⭐️⭐️⭐️
      September 13, 2017
      Seth, I'm checking with internal teams here and will follow up asap.
      Lila Krutel, Dir. Global Education Services
      lila_meyer
      lila_meyerAuthor
      Gainsight Employee ⭐️⭐️⭐️
      September 13, 2017
      Do you know if the links are currently working for recipients? We would expect that if the secure site connection is not enabled, then the links would not work. I think the best thing to do in this case is to contact support@gainsight.com to confirm the best path.
      Lila Krutel, Dir. Global Education Services
      raja kuditipudi
      Gainsight Employee ⭐️
      raja kuditipudi
      Gainsight Employee ⭐️
      September 14, 2017
      Hi Seth,

      Activating the secure connection doesn't impact the already distributed surveys links.

      Surveys which were distributed earlier to 5.9 will work as it is without enabling secure connection also.Enabling the secure connection is mandatory from 5.9 onwards.
        sai_ram
        sai_ram
        Expert ⭐️⭐️
        September 14, 2017
        Hi Seth, Once the org is upgraded to 5.9,users cannot publish a survey without enabling the "Require Secure Connections (HTTPS)". 
        seth
        seth
        Expert ⭐️
        September 14, 2017
        Thanks folks! I turned on Require Secure Connections, and am expecting that the already-distributed http links will auto-redirect to https
        AI Transformation @ Gainsight
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