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ben
ben
Helper ⭐️⭐️⭐️
June 28, 2017
Question

What do you gain by issuing a survey as HTTPS versus HTTP?

  • June 28, 2017
  • 8 replies
  • 131 views
We're new to surveys and are having a couple odd things in the setup. Part of it is due to our Sites config and some limitations there.

So, can anyone tell me what you gain from a reporting/analytics perspective when you use an HTTPS survey rather than an HTTP survey?

Thanks!

    8 replies

    scott_renna
    scott_renna
    Contributor ⭐️⭐️⭐️⭐️
    June 28, 2017
    Not much, other than an encrypted connection to the survey which would provide the submitter confidence that whatever they write is not intercepted or read as it is being posted.
    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    June 28, 2017
    Thanks Scott. So we'll still get all the analytics like open rate and what not?
    -Ben
    scott_renna
    scott_renna
    Contributor ⭐️⭐️⭐️⭐️
    June 28, 2017
    Has been working for us just fine on our churn survey. The data should be identical, the only difference is that they would arrive to the survey via HTTPS (tcp/443) versus HTTP (tcp/80).
      ben
      benAuthor
      Helper ⭐️⭐️⭐️
      June 28, 2017
      Great, good to know. I appreciate your help!
      -Ben
      dstokowski
      dstokowski
      Gainsight Employee ⭐️⭐️
      June 28, 2017
      Ben - We have also had customers report that their recipients might have firewall restrictions that prevent them from going to a non-secure site from their work computer.  Others have big "yellow warnings" about it that makes users hesitatant to click the survey link itself - Scott is right that you don't lose anything datawise.  This is typically based on what industries your survey recipients are in on whether they are likely to encounter these scenarios/restrictions.
        praneet
        praneet
        Helper ⭐️⭐️⭐️
        June 29, 2017
        Hi Ben,
        Adding on to what Denise has posted, we needs https enabled for Advanced Outreach so that we can capture Survey Page open and Survey responded event that survey communicates to Advanced Outreach. This cannot happen over non-secure connection i.e. http and can only happen over https. If we don't enable https in survey you might loose analytics and data at AO level and as well as customer who have responded to your survey might get reminder email since AO doesn't have idea if that participant has responded to survey or not.
          scott_renna
          scott_renna
          Contributor ⭐️⭐️⭐️⭐️
          June 29, 2017
          Hi Praneet,

          Can you speak to this a bit more about what analytics Advanced Outreach provides over Outreach and why it must be HTTPS?
            elaine_cleary
            elaine_cleary
            Helper ⭐️⭐️
            August 11, 2017
            Hi Scott - Unfortunately, I don't know the answer to the question you posted to Praneet.  However one of note for your reference.  Per this other Community post https://community.gainsight.com/gainsight/topics/scheduling-the-mda-update-of-a-flattened-survey?utm... , if you don't use https then data in your "flattened survey' object in MDA won't update automatically.    If you're not familiar with survey flattening, feel free to review more info here (https://support.gainsight.com/Product_Documentation/Surveys_and_NPS/Admin_Configuration/Survey_Flatt...)  Survey Flattening basically places all this information into a single MDA object which can be used within the Rules Engine and for reporting purposes.  
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