Skip to main content
ben
ben
Helper ⭐️⭐️⭐️
May 1, 2017
Solved

Where do survey results live?

  • May 1, 2017
  • 5 replies
  • 104 views
We are testing out the survey functionality with Gainsight and I am looking to show a full use case for the feature. One key aspect is data analysis on the results of surveys taken. I have had a sample user complete the survey and I am now looking to see where the results are and what I can do with them.

So, where do survey results live?

Thanks for the help on a (hopefully) simple question!
    Best answer by dan_ahrens
    Hi Ben,

    Survey results are stored in SFDC in a multi object data model. Gainsight Data Spaces allows you to build reporting views for traversing this structure. This support article has a tutorial as well as a basic ERD of the data model: https://support.gainsight.com/Product_Documentation/Data_Management_and_Integrations/Data_Spaces/Tut...

    Cheers!

    5 replies

    dan_ahrens
    dan_ahrensAnswer
    Expert ⭐️⭐️⭐️
    May 1, 2017
    Hi Ben,

    Survey results are stored in SFDC in a multi object data model. Gainsight Data Spaces allows you to build reporting views for traversing this structure. This support article has a tutorial as well as a basic ERD of the data model: https://support.gainsight.com/Product_Documentation/Data_Management_and_Integrations/Data_Spaces/Tut...

    Cheers!
    VP of Customer Success at Forcepoint
    tzundelgainsightcom
    tzundelgainsightcom
    Helper ⭐️⭐️
    May 1, 2017
    Ben, did you include the NPS question? One area that is frequently overlooked is the NPS tab in Gainsight, which includes survey results specific to that question. Be sure to select that tab and check out waht you can see there. I am happy to jump on a call with you this week and review!
    cristina_postolache
    cristina_postolache
    Contributor ⭐️⭐️⭐️⭐️
    May 3, 2017
    If the user will answer to the survey based on a follow up, then all the data about the user will not be retrievable in the Dataspace, only account info... Could this be fixed in any way, even through a manual method?

    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    May 4, 2017
    Nah we haven't done NPS yet. As you may remember, we have a VP who is adamantly against NPS. Its something that I'll bring up and make a push for if/when I have a insurmountable argument.
    -Ben
    ben
    benAuthor
    Helper ⭐️⭐️⭐️
    May 4, 2017
    Thanks all. My hope was to use Account-level, Opp-level, and/or Contact-level fields, alongside survey responses, when doing post-survey analysis. I am guessing a data space, as Dan described, is the best fit. Next step is to learn about data spaces!
    -Ben
    Terms & ConditionsAccessibility statement