+3Hi everyone -
We are starting to build out health scoring for engagement. One thing we wanted to track was how long it’s been since the last ticket was created, and use scoring. We are using Zendesk, and the Zendesk object to do this.
I’m encountering an issue with the rule to populate the score since there is no last ticket created field.
Any advice would be appreciated!
Best answer by spencer_engel
Hi
+5Hi
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