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marcelo
marcelo
Helper ⭐️
Nov 22, 2017 3:48 PM UTC
New Idea

Monitor status of ZenDesk connector

Due to an issue we have observed with our feed of ZenDesk tickets into GainSight we asked if there was any way we could monitor or check on status for the connector from our side (admins / non GS employee) and apparently there is no such thing available. It would be useful for admins to be able to check on status of the connector as well as an "activity log" to see what has been done by the connector and identify issues early on rather than end users uncovering the issue and reporting it back to us.

      7 replies

      anirudh_allika
      anirudh_allika
      Contributor ⭐️⭐️
      Nov 28, 2017 7:24 AM UTC
      Yes i totally agree to this.

      Can we have execution logs similar to rules or other connectors
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        sumesh
        sumesh
        Helper ⭐️⭐️
        Feb 20, 2018 9:24 AM UTC
        Thanks for the feedback, Marcelo! We will add the feature request to the Zendesk connector roadmap for prioritisation.
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        travis_abdelhamed
        travis_abdelhamed
        Contributor ⭐️⭐️
        Apr 9, 2018 5:26 PM UTC
        Where is this on the roadmap?
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        sumesh
        sumesh
        Helper ⭐️⭐️
        Apr 12, 2018 2:47 PM UTC
        Hi Travis - Enhancements to Zendesk connector will be taken up during the second half of this year. Thanks! 
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          hardik_mota
          hardik_mota
          Helper ⭐️
          Jun 25, 2020 9:34 AM UTC

          Hi Team, 

          One of my customers is also looking for this feature to show the zendesk connector Status logs in the UI to understand the error message and fix it by themselves. Do we have any specific ETA?

           

          Best,

          Hardik

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          Hardik
          mlocher
          mlocher
          Contributor ⭐️⭐️
          Jun 26, 2020 11:44 AM UTC

          One of my customers is also looking for this feature to show the zendesk connector Status logs in the UI to understand the error message and fix it by themselves. Do we have any specific ETA?

          I am the customer asking for this. And I have to admit I did not expect an “Enhancement Request” from 2 years ago that has basically been ignored after a promise of delivering the feature in the 2nd half of 2018 (4th comment by sumesh, https://community.gainsight.com/cs-ideas-21/monitor-status-of-zendesk-connector-1779?postid=27820#post27820)

          Honestly it is a bit mind boggling that the only way to figure out if the Zendesk connection is broken and why it is broken is to pester your support team with requests.

           

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          Pragati Garg
          Helper ⭐️
          Apr 20, 2021 8:55 PM UTC

          Hello @mlocher and @marcelo 

          We have released a new version of the Zendesk Connector that includes Activity Logs on the UI. You can find more details here: https://support.gainsight.com/Gainsight_NXT/Connectors_(Horizon_Experience)/Sightline_Integrations/Support_Systems/Zendesk_Connector

          You can also reach out to support in case of further queries. I apologise it looks like we missed updating this thread once the new Connector was released. Do let me know if it solves your request. Thanks!

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