Have you noticed there is a difference between the number of page views on the community vs Google Analytics (GA) or the other analytics tool you are using?
This is because the view counter on our platform measures the total number of page views on a topic (not unique visitors) and there are no filters. So if you view the topic 5 times from the front end it will count 5 times.
While GA is far more advanced; you can include filters to block your own offices IP range from the results for instance. But the main difference comes from the fact that Google excludes views from crawlers, bots & spiders and so only counts 'real user' views.
Our platform doesn't do this, so we count both crawler and human views. Therefore, we suggest using Google Analytics as your main reference for views as this is the most reliable data source.
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is this still valid? Do you keep suggesting Google Analytics as the primary source for pageviews?
Hey I am pretty sure the Gainsight data has been improved since then. For instance the pageviews don't seems to increment for a user within a session.
We use Gainsight data for 99% of our analytics. While we use GA4 for what Gainsight isn't making available yet: searched terms analytics.
I think there are a few things to consider:
Yes, there is a difference in the data between Gainsight and Google Analytics, so don’t compare them directly.
From Gainsight, I use member data, as well as engagement data and Q&A, of course. Everything else I take from GA, because we use GA with our .com site and the data can be compared between the sites.
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