360 Sidebar

Hi Joseph, thanks for the thread, I for one am totally on board with #1 in particular.

More importantly I want to express some concerns about how the layout is arranged in the first place. If you have smaller widgets of various sizes, the layout seems to be random and not at all what I would imagine as intended. This would of course be solved by allowing us to customize the sidebar layout, but if that won’t happen then you need to at least make sure that we are getting a sensible auto arrangement.

See examples below:

@rahul_prayakarao  please pay attention. this why admins should be able to control how/when to enable and not have it forced on.

Tossing in my two cents here: We’ve been prepping our org for the C360 sidebar and we believe it will be generally well-received.
However, looking at the above screenshot provided by Tomas, the admins will have little control over the sizing of the widgets and/or the arrangement of them.

In many cases, this leaves a discordant looking layout which will not help our org’s adoption. 

I’m bummed to hear this - that’s a huge miss.

Gainsight used to be very customizable, and admins had a lot of control over how a user experienced the platform so it could be customized to the unique business needs of that organization. It seems like nowadays, more and more features are being released that take away that customization that once made Gainsight really stand apart from their competitors.

Seems like each 360 layout should have a section where you can configure the sidebar - it can inherit whatever layout by default as needed, but you should be able to adjust it. If you actually have different 360 layouts, each one may need different tweaks to get it to look passable. This is a cool idea, but it seems more like an afterthought in terms of execution.

I would love the ability to test this feature with one of our test accounts instead of having it enabled globally!

+1  @kstim !
We wanted to test it before rolling the feature out, but there is no way to do that without enabling it for all the users. 

100% -- new features that would be beneficial if customized for our use cases but are auto-enabled by default without any customization available are a swing and a miss. Otherwise they just cause unnecessary headaches for admins (and usually when there’s no time for another headache).

FWIW, I’ve enabled and gotten very positive feedback from my teams. I would also like the ability to customize it a bit more specific to side bar. Some areas might be more important to see in a truncated version, so would be good to have that available for future improvements. 

@heather_hansen Happy to hear you’ve been receiving positive feedback from your teams this early on! If you don’t mind sharing, what are the top pieces of feedback you’ve been receiving? I want to get our users excited about this feature.