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Title says it all. This issue (lack of Custom Field Mapping) was addressed in a post that’s hidden behind the private Dynamic JO beta group walls. It has not been solved, and it is (and will continue to be) a major pain point until a solution is implemented. @vmallya, is this something that’s on the roadmap to be re-released in dynamic JO, since the feature was present in advanced JO and was removed? Seems to be a pretty common use case.

When building case fields in the dynamic JO, we’re only allowed to choose from three data types (number, boolean, string). 

 

 

This becomes an issue when we then try to map those case fields to an email field in the template. Those fields (as strings) are only available in the name fields.

 

 

For comparison’s sake, in advanced JO, this was never an issue, since we were able to quickly map those strings to an email data type (or any other data type available in the Custom Field Mapping).

 

 

Would it be possible to add additional data types in the Dynamic JO Case Field Builder? This feels like we’re taking one step forward and two steps backward with this new release.

The workaround (I’ll report back once I’ve tried it) will be to re-source the email data and merge it with the case field to turn those case data strings back into an email data type.

* As a note, this workaround was presented in the aforementioned post that circulated in the private dynamic JO beta group (I’ll share the contents of that post in a comment below for reference), and the issue was marked as solved, but the fact that this is still such a big pain point (and that the feature was effectively hamstrung while working to improve the JO platform, even though it was addressed nine months ago) is concerning.

Bottom line: creating a case expression to fix a null email so an email doesn’t fail should be easy.

@dayn.johnson Thanks for sharing; looks like I might just use the old programs for this kind of use case for now though...


@dayn.johnson Looks like I might just use the old programs for this kind of use case for now...

@vmallya checking in approximately 5 months later – any update on whether we might be able to get custom field mapping for data designs and queries in dynamic JO?

While Advanced JO is still an option (for the time being) for those of us on older instances, we all know there’ll be a day when it won’t. Between not being able to map strings to email fields, the fact that we can’t add multiple queries, the inability to preview participant calculated fields… 

While it looks like some of these ideas are in discovery or development, it makes it very difficult to choose to launch a new program in Dynamic JO when Advanced JO makes it so much easier.

There’s so many good parts in Dynamic JO (Evaluate Criteria Before Action, Multiple Branches, Action Step Execution, etc.) — but if we can’t make it work without lengthy workarounds, adoption is hard.


@dayn.johnson and everyone here - we will be releasing the following in July, and you’ll receive the details soon. I’ll also update the other threads shortly

Preview in Evaluate

 

Email data type for Case Fields

 


Thank you ​@vmallya! These screen recordings look fantastic. 😀


 

 

Thanks ​@vmallya 

 


Beautiful! Thank you!


Email Data type for Case Fields - Released in July 2025
 
DiscoveryReleased