VIP ⭐️⭐️⭐️⭐️⭐️

Parked

Force Update Gainsight Home

Related products:CS Gainsight Home

Forum|Forum|1 year ago
May 5, 2025
11 replies
164 views

Hi all

Referencing this question:

And because:

[SPOILET ALERT]: we can’t force update Gainsight Home
Identifying the rogue users is overly cumbersome
Asking support to force remove dependencies is really a waste of Support’s resources
In what universe did it:
1. Make sense for inactive users to create dependencies on Gainsight Home (especially where we can’t delete such users)?
2. Make sense for active users to be stuck with old reports and old data → at best, it makes sense for them to decide if they want to see a report or another, but if a report is removed, it must be removed for them as well!
3. Make sense to not be able to force update layouts to all users: Notification settings for GS Home | Gainsight Community (no, logging as them to force update Gainsight Home isn’t an option as figuring out who the rogue users are is cumbersome and chasing them to update is equally not helpful

I’m turning the above question into an idea so we can get the upvotes going (for which I take 0 credit) but it needs to change:

Admins must be able to force updates to our chosen users, groups of users or all users at any time.
Inactive users, when inactivated, if they have created some dependencies through any form of customization, should be updated in such a way that no dependencies remain.

Because currently, what we’re experiencing is this:

Gainsight Home | /ˈɡeɪnsaɪt hoʊm/ | (abbr. GS Home)
noun
1 : Where admins must embark on epic quests to remove dependencies from the ghosts of deactivated users.
2 : A feature that traps end-users in a time capsule of potentially outdated data.

Thanks

A

romihache

VIP ⭐️⭐️⭐️⭐️⭐️

I couldn't agree more! The inability to force update Gainsight Home layouts has a tangible impact on our ability to effectively roll out new features and ensure all users are working with the latest information.

The manual effort involved in identifying users on outdated layouts (been there, done that 😖: How to identify who is using a report in a custom Home layout and remove the dependency) and doing the updates ourselves or guiding them through the update process is a significant drain on time and resources for everyone involved. A direct 'force update' capability and automatically removing the dependency when a user is inactivated would be a significant UX improvement.

Continuous improvement is better than delayed perfection

sarahmiracle

VIP ⭐️⭐️⭐️⭐️⭐️

Situations in which I absolutely need the ability to push a forced update:

We include custom reports for CSMs on NRR. The business decides to change CSM targets and/or reporting for NRR, and I need to remove the report from Home
We refreshed our Home - completely new widgets, reports, KPIs - to reflect changes in our business and our operating model. I need to refresh Home for all CSMs so they see the new experience.

...and many more.

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member

HollySimmons

Helper ⭐️

Please make this possible, we cannot remove old fields when someone is on an old version of our which has them included. I’ve just had to manually review which Home users are using, log in as them and update them to the latest version in order to be able to do this.

We should be able to force an update so users have to use our latest layout.

pgeorge

Gainsight Employee ⭐️

We see potential in this idea and are currently in the discovery phase.
This means we’re gathering requirements and evaluating feasibility before deciding on next steps. We’ll keep this thread updated as we learn more.

pgeorge

Gainsight Employee ⭐️

Updated idea statusNew Idea→Parked

alizeeAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

At the very least you might want to tell us why you parked it as part of your promise to « keep the thread updated ». I’m guessing some AI magic that’s going to make Gainsight Home usable? 🙃

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.

mobrien14

Helper ⭐️

Real shame to see this idea parked given that this remains a huge blindspot for data management & admin oversight.

heather_hansen

VIP ⭐️⭐️⭐️⭐️⭐️

I’m disappointed to see this parked as well. I’ve hesitated to make any updates to Gainsight Home since I don’t have a way to force people to update to the new version. Having this in place has made us focus most of our immediate action reports on Dashboards since it’s much easier to control versions, etc.

darkknight

Expert ⭐️

Not surprised to see this Parked. Kind of a pattern. A new feature gets drops and is “all the rage” at first but because of its clunkiness and feature gaps, adoption is low, and as a result GS puts it up on a shelf to gather dust.

I’ve never bought in to Home anyway. Teams should be looking through the same pane of glass, at the same data points, driving consistent decisions and engagement–not choosing their own adventure.

Frankly if the Timeline/Calendar widget could be made available to dashboards, what really would be the point of Home?

Jeff Kirkpatrick

pgeorge

Gainsight Employee ⭐️

While we explored this as part of discovery, we’ve had to make some roadmap trade-offs, and this isn’t something we’re able to prioritize right now. We appreciate the strong feedback and examples shared in this thread, and we’ll keep them in mind as we revisit our priorities next year.

alizeeAuthor

VIP ⭐️⭐️⭐️⭐️⭐️

When did “parked” become synonym with “let’s revisit next year”? Not buying this.

The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.

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