Increase Character limit of Notes for Email to Timeline

@prathap Thank you for this request. Our team has brought this up as a blocker for moving more of their workflows in GS. They still have to rely on outlook thread for ease of use. 

Yes, this is planned in the short term

We are having our CSMs do additional work in tracking the failed emails and manually update them. This is not scalable. We need the email to timeline either increase the limit OR truncate automatically and indicate the same when logging partial message.

We have plans to fix it by truncating >33K characters but there are technical challenges involved in maintain the HTML formatting. We are working on solving them.

Any updates on this request?  We have users who are mentioning email chains with history are regularly hitting the limit.  I know we would have history stored in GS - but keeping the history in the email chain is relevant to the customer conversation.  Also - wondering if graphics impact this at all - or if it is limited to characters?

Any update on this request?

@waynedilworth @Reynoldd We are currently looking into the challenges faced while logging longer emails to Timeline. We will post an update once we have figured out an approach.

This is impacting me and folks on my team as well. Truncate by default if necessary would be preferable to hard exclusion from my perspective. 

@awatling We are looking into this on priority and will soon give an update.

@soumitrasahu Has there been any new progress on implementing this change?