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jackie_cofield
jackie_cofield
Contributor ⭐️⭐️⭐️⭐️
April 12, 2018
Closed (Won't Do)

Syncing Timeline Activity Type to Slack Channel

Related products:CS Timeline & Activity Tracking
  • April 12, 2018
  • 7 replies
  • 144 views
We're interested in syncing gainsight up to a slack channel, and populating it when a custom activity type is created in Timeline. We have a "Customer Wins" activity type, so our leadership wants to see these surfaced in slack everytime someone enters one into GainSight. 

Does anyone else here have something similar set up? Overall curious if this is possible and how easy it may be. 

    7 replies

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    April 13, 2018
    Hi Jackie,

    Very interesting use-case. Would you like the activity to sync automatically to a Slack channel or would a CSM prefer initiating the sync manually? Also, would it always be the same Slack channel to which you would want to sync?

    Thanks for posting,
    Nitisha
      seth
      seth
      Expert ⭐️
      April 13, 2018
      FYI, Jackie and I communicated separately, and I pointed her towards the setup I used to push NPS to Slack. This should be easier, though, since she isn't trying to combine NPS with two separate survey questions. Hoping she's successful so I can steal her setup!
      AI Transformation @ Gainsight
        rajesh_gande
        rajesh_gande
        Helper ⭐️
        August 23, 2018
        Hello All,

        Subscription to Timeline Activities in Slack via Sally is in the near-term roadmap. Will update the ETA when we have better clarity.

        Thanks,
        Rajesh

          taylor_young
          taylor_young
          Contributor ⭐️⭐️
          November 5, 2018
          Do we have an update on this? We use Timeline to capture Product Feedback from Customers and I would love to have these funneled to a Slack channel so Product can see it immediately and reply + tag CSM if an update / response is warranted.

            sam_buddery
            sam_buddery
            Gainsight Employee ⭐️⭐️
            September 22, 2022

            @rajesh_gande rather than subscribing to all activities the request is for a specific activity type to push to a slack channel.

             

            @jackie_cofield you can create this work flow using the rules engine. Grab the timeline entry and post to External API of Slack. The example below is for NPS responses but you could do the same for Customer Wins.

             

             

            ChiragJ
            Gainsight Employee ⭐️
            ChiragJ
            Gainsight Employee ⭐️
            August 19, 2026

            I see that there are workarounds available — the Rules Engine can push Timeline entries to Slack via External API, and we now also have a Staircase AI integration with Slack.

            Given the vote count here relative to other requests, we're closing this as Closed - Won't Do. If you have a specific Slack integration need, please log it as a new idea for us to evaluate.

            Thanks!

            ChiragJ
            Gainsight Employee ⭐️
            ChiragJ
            Gainsight Employee ⭐️
            August 19, 2026
            Updated idea statusDiscovery→Closed (Won't Do)
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