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cbeac2432
cbeac2432
Contributor ⭐️⭐️⭐️
Jun 8, 2021 11:27 PM UTC
Released

Thread/Comment Feature in Topics

Related products:CC Community

It would be great if we could comment/thread on specific answers without quoting them. Sometimes the comment is for the original poster and sometimes the comment is directed to someone who answered the question. It’s important to clean this up to keep everything from being 1 long thread visually. 

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    revote
    revote
    VIP ⭐️⭐️⭐️⭐️⭐️
    Feb 3, 2025 5:33 PM UTC

    As said, I hope as a admin I can choose is threading on/off.

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    mhoffman127
    Contributor ⭐️⭐️
    Apr 28, 2026 5:16 PM UTC

    Adding here that we would love to see this come to life. For shorter threads of comments, quoting suffices, but we regularly have threads that grow beyond multiple pages of replies and become less legible without threaded replies. 

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    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    Apr 28, 2026 5:19 PM UTC

    ​@mhoffman127 Good news. I’m pretty sure it’s already in a closed Beta and it’s clearly in the coming soon part of the roadmap. I’m just a customer myself and not briefed on behind the scenes,  but I wouldn’t be surprised if this was available sooner than later. 

     

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    FYI: I am no longer active in this community
      mhoffman127
      Contributor ⭐️⭐️
      May 4, 2026 5:09 PM UTC

      ​@mhoffman127 Good news. I’m pretty sure it’s already in a closed Beta and it’s clearly in the coming soon part of the roadmap.

      Thanks for sharing, Danny!

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      Sudhanshu
      Sudhanshu
      Gainsight Product Manager
      Jun 15, 2026 9:41 AM UTC
      Updated idea statusNew Idea→Development
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      Sudhanshu
      Sudhanshu
      Gainsight Product Manager
      Jun 15, 2026 9:45 AM UTC

      Hi all! Thanks for keeping the idea alive.

      We have been working on threaded replies and I am happy to announce we will be doing an open beta very soon. Please look out for an update in next few weeks.

      Updated the idea accordingly. Looking forward to more feedback here once the open beta is live.

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      Sudhanshu
      Sudhanshu
      Gainsight Product Manager
      Aug 4, 2026 11:20 AM UTC

      Hi all! Great news! Threaded replies is now available for everyone to turn on from Settings > Content & Replies. Please refer the product update for more information:

      We are closing this idea as “Released”.

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      Sudhanshu
      Sudhanshu
      Gainsight Product Manager
      Aug 4, 2026 11:20 AM UTC
      Updated idea statusDevelopment→Released
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