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JO Triggered PX engagement - don't show after X days even if still qualified

Forum|Forum|29 days ago
February 27, 2026
3 replies
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jadkins.iiq
Contributor ⭐️⭐️⭐️⭐️

We have a JO set up in Gainsight CS that triggers a PX engagement for renewals.

Internal process:

JO trigger engagement for past due renewals
Audience rules in PX set to only show for those in the “PO Sent” status

Let’s say 3 months pass and the person never logged in during that time period. They have also paid that PO since the engagement was triggered. Then a new PO is created for the year, and they are once again in the “PO sent” status. Technically, they would qualify to see the engagement since they meet the PX audience rules once again.

So my question is, can we set some sort of audience rule to say “If they have not seen the engagement within X days of being triggered via JO, remove from engagement?”

Or is there another way of looking at this?

Best answer by AngelaBrown

Hello! Great question. Additional Audience Rules could be added to the Engagement, perhaps use ‘Renewal Date’ if it’s passed to PX. Unfortunately, there are no Audience Logic Rules available to set how long their PX Engagement is active for a specific user, so that part is not possible.

But, in the CS JO you could set the wait time (or conditional wait) for participants and, once exceeded, the PX Engagement should be de-queued by the CS JO in the PX platform for that user.

Hope this helps!

+3

AngelaBrown
Gainsight Employee ⭐️
Answer
Forum|Forum|18 days ago
March 10, 2026

Hello! Great question. Additional Audience Rules could be added to the Engagement, perhaps use ‘Renewal Date’ if it’s passed to PX. Unfortunately, there are no Audience Logic Rules available to set how long their PX Engagement is active for a specific user, so that part is not possible.

But, in the CS JO you could set the wait time (or conditional wait) for participants and, once exceeded, the PX Engagement should be de-queued by the CS JO in the PX platform for that user.