Creating inclusive digital spaces isn’t a nice-to-have, it’s a must. That’s why we’ve made a new round of updates to Gainsight Customer Communities that align with modern accessibility standards.
These improvements align with WCAG 2.1 AA guidelines and the European Accessibility Act (EAA), helping ensure that every user can navigate, engage, and contribute to your community.
What is WCAG and the European Accessibility Act?
Web Content Accessibility Guidelines (WCAG) are a set of international guidelines that help ensure digital platforms are usable by people of all abilities, including those who rely on screen readers, keyboard navigation, or visual adjustments like high contrast and larger text.
Gainsight Customer Communities complies with many Level A and Level AA WCAG 2.1 standards, including improvements to text resizing and keyboard navigation. Read our Accessibility Statement for more details.
The European Accessibility Act (EAA) is a legal framework that requires many digital services in the EU to meet these standards. It’s designed to make sure everyone can access and interact with essential digital experiences. We meet current legal obligations and prepare for future enhancements mandated by the EAA.
What’s included in the latest update:
- Keyboard navigation: Easily move through pages without a mouse—great for keyboard-only users
- Screen reader support: Pages, forms, and key elements are now better structured and announced clearly
- High-contrast and resizable text: Improved readability in any lighting or device condition
- Clear structure and labels: Headings, buttons, and form fields are tagged properly to reduce confusion
- Accessible content creation: New tools help add alt text and labels directly in the editor
This is part of our broader, long-term accessibility initiative, one that includes automated checks and continued improvements across the platform.
📝 Learn more about our commitment to accessibility:
[Read the blog → Gainsight Amplifies Commitment to Accessibility With Updates to Customer Communities]
