We shipped another on-demand release for Gainsight CS, and this one’s focused on making Gainsight CS MCP more powerful, the Spaces experience intuitive, and Timeline activity more connected to every customer’s goals.
Please note: MCP enhancements notated below have been enabled for all customers and a support ticket is not needed, Spaces and Timeline enhancements remain On-Demand. Please contact support to enable the Spaces and Timeline features.
Let’s dive in.
MCP: Deeper Customer Context, Right Where You Need It
Gainsight CS MCP already connects your Gainsight data to the LLMs your team uses every day. This release goes further by making that data easier to query, more personalized, and faster to act on.
Here’s what’s new:
- Query using reports you have already built: Your reports now serve as a knowledge layer inside MCP, with custom fields, terminology, and permissions already applied. You can also now modify report logic by adding fields, applying new filters, or removing ones that do not apply.
- Pull your portfolio instantly: When you reference "my portfolio," MCP reads the company and relationship filters you have already configured and applies them automatically.
- Find key contacts fast: Ask "Who are the key contacts at [company]?" and MCP retrieves contact details from both Company Person and Relationship Person objects. You can refine by role, title, or other attributes too.
For more information on how to set up Gainsight CS MCP, refer to the Set Up Gainsight CS MCP Server Integration article.
Spaces: Easier to Navigate, Easier to Invite
CSMs can now reorder tabs in the CSM Reports widget to keep their most-used reports within easy reach. And before any Spaces invitation goes out, admins can now send a test email to confirm that content, formatting, and tokens all look exactly right. For teams managing a high volume of Spaces invitations, catching a broken token before it reaches a customer matters.
Timeline: Activity Connected to Customer Goals
CSMs log a lot in Timeline, but that activity has traditionally lived separately from the Success Plans where customer goals actually sit. This update connects the two.
Now, admins can enable Success Plan association for Companies and Relationship types individually, or use Enable for All to activate it across the board in a single action. Once on, CSMs can search and link relevant Success Plans by name, type, status, or owner directly from the Associated Records section in Timeline. Admins can also customize which fields are searchable and what filter criteria apply to match how your team works.
Over time, this builds a much richer picture of how your team's day-to-day engagement is moving customers toward their goals, which is exactly the narrative you want when renewal conversations come around.
For more information on how to configure associated records, refer to the Configure Associated Records to Timeline article.
Want to learn more? Check out the full on-demand release notes or head over to the Gainsight Community to ask questions, share feedback, and see how others are using Gainsight.
