update
Topic helpfulness v2.0
Some time ago we announced Topic Helpfulness here on inSpired. After this beta release we've been looking into ways how to improve this functionality. Thanks to you and our pilot customers (who tested this feature, shared data and gave their feedback on improvements) we were able to deploy some nice improvements;
We will keep you posted here on inSpired on improvements and new milestones, if you have any questions or feedback let us know.
- A fresh new look & feel
- Replaced the binary vote system (yes/no) by a universally known emoji vote system
- Fixed vote bar that appears when the user starts scrolling in a topic
- Make topic helpfulness available on all Answers and Articles
What is Topic helpfulness?
A little area below the opening post where users can indicate if they found the topic helpful or not. Users can reply by picking an Emoji to indicate whether or not it has helped them. This data/event will then be directly logged into your Google analytics, giving you clear view on which topics/content are helping people the most. For the moment data is not visible in the Control Environment yet.What's next
We're working on configuration options in the Control environment, this allows you to determine the phrases of the topic helpfulness and where it should appear. Next to that we're making data on the votes available in Control: topic moderation pages will be enriched with a 'Content performance panel' and the data will be sent to the Content dashboard.When will this feature be available on my Community?
When configuration options, data and insights for this functionality are available in the Control Environment. We want to ensure you have complete freedom over the visibility and have access to the data from day 1. Pilot customers already have the latest improvements mentioned above.Early access
Can't wait until the public release and want to have it now? We can enable the latest version of topic helpfulness on your community. This means visitors can already vote on the helpfulness of Answers and Articles, data will be sent to your Google Analytics account where you can analyse results yourself. Sent me a private message if you want early access.We will keep you posted here on inSpired on improvements and new milestones, if you have any questions or feedback let us know.