I noticed, yesterday, that Staircase is assigning sentiments to email failure/bounce notifications sent by Mimecast. Our RevOps team recently made some erroneous edits to active customers, wherein the email addresses were reverted or changed to reflect incorrect information. As such, we’re getting a larger number of email failures.
My current process is finding these Mimecast (or similar) emails manually (through Missing Contacts) and Excluding the stakeholder. However, this doesn’t scale very well.
We’ve always had this option selected in Settings → Auto Email Detection:
Marks an email as automated when it comes from a typical service address (e.g., "notifications@", "no-reply@", "support@")
Is there anything else I can do to not manually chase and remove these types of things? Thanks for any help!
