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  • 531 Topics
  • 1,838 Replies
531 Topics
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
published in Archived content
inSided Community Job Board LAUNCHED! 🚀News

Are you hiring?Maybe you are looking for your next Rockstar 👩‍🎤 Community Manager, a stellar 🌠 Community Content Creator or even an experienced leader to drive your Community Strategy to the next level ➕.  “You can dream, create, design and build the most wonderful place in the world…but it requires people to make the dream a reality.”– Walt Disney Due to popular demand we are now providing a space on our inSpired Community to allow customers, prospects and any community professionals to post global job opportunities, the inSpired Job Board.If you have any questions, please let me know! I look forward to seeing your posts.  

3752
revathimenon
21 days ago
Yoeri
YoeriGainsight Employee ⭐️⭐️⭐️
published in Archived content
Create a News categoryHow to

The 'News' category can best be described as a communication and information sending category for your company. Do you have a big company update or news to share with your customers, some thought leadership, or inspiration in general? You likely want to post it in a News category. This category type has the following characteristics:Only moderators, community managers and administrators can create topics in this category The default sorting order of this category is set to ‘Newest first’ - this will sort the list after latest published content and not after latest activity (this excludes sticky topics which will always be on the top) Registered users and super users can not post topics in this category, if you want to add a topic of your user to this category you can do so by moving the topic in the Control environment How to create a news categoryCreating a news category, or converting a default category to a news category, is a piece of cake:Go to Control → Platform → Community  Eith

2452
Kenneth R
2 months ago
GameChangerAdmin
GameChangerAdminGainsight Employee ⭐️
published in Archived content
How to Earn Community Points & RanksBlog

Gainsight’s Community Team has been hard at work the last several months to make some exciting new improvements to the Community! One of the changes you might notice is your new badge! As you progress through the various levels of participation, you will receive a new logo against your username that suggests your level of engagement across the different activities you have been doing. Helping others on the Community and earning points can lead to some really cool prizes like Gainsight swag,.gift cards, and other surprises!CHAMPION STATUSOn our old platform, Champion status was the only level available for special recognition and reward. If you were a Champion before, you might notice the trophy icon no longer displays next to your name. There are now 11 levels, and Champion is the 5th badge, because we didn’t want to limit the rewards and recognition to just one achievement. The new system allows us to recognize members at various points in their journey! Be proud of your new badge and

128441
revathimenon
4 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Introduction: Drive advocacy programs & activitiesCRAWL

IntroductionCustomer advocacy has emerged as a powerful tool for driving growth and building trust. By transforming satisfied customers into proactive advocates, you can significantly amplify your brand's voice and enhance customer loyalty. Advocacy and referenceability often serve as engines for new client acquisition, customer-to-customer engagement, and increased market visibility. Our "Drive Advocacy Programs & Activities" stream focuses on leveraging advocates for various strategic engagements, from success stories and speaking opportunities to sales references and health scoring.By effectively harnessing the enthusiasm of your advocates, you can create a robust network of brand champions who contribute to sustainable growth and credibility. This series of articles will guide you through comprehensive strategies for engaging and utilizing your advocates, setting the stage for deeper customer connections and business success.Key steps to drive advocacy programs & activities

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Build advocacy through customer advisory boards and NPS promotersWALK

IntroductionIn today's digital age, word-of-mouth recommendations carry more weight than ever before. Customer advocacy programs have emerged as powerful tools for businesses to harness the enthusiasm of their most loyal customers, turning them into brand champions who drive growth and build trust. Advocates not only amplify your brand's voice but also enhance customer trust and loyalty.In this article, we'll explore effective strategies for building advocacy through customer advisory boards and converting NPS promoters into active advocates. This foundational step sets the stage for our subsequent discussions on leveraging advocates for success stories and speaking opportunities, as well as connecting them for sales references and customer requests. Why does this matter?Building advocacy is essential for several reasons: Increased brand loyalty: Advocates are loyal customers who not only stick with your brand but also encourage others to do the same. Enhanced credibility: Recommenda

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Leverage advocates for business growthRUN

IntroductionOnce you've built a strong foundation of customer advocates through advisory boards and NPS promoters, it's time to leverage their enthusiasm to amplify your brand. Advocates can play a pivotal role in sharing success stories, posting reviews on external platforms, and participating in speaking opportunities. These activities significantly enhance your brand’s visibility and credibility. In this article, we'll explore how to effectively utilize your advocates for these purposes, setting the stage for our next discussion on connecting advocates for sales references and customer requests.Why does this matter?Leveraging advocates for success stories, reviews, and speaking opportunities is crucial for several reasons: Enhanced brand credibility: Success stories, reviews, and testimonials from real customers lend authenticity and trust to your brand. Increased visibility: Speaking opportunities and reviews on external platforms allow your advocates to share their positive expe

110
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Connect advocates for sales references and customer requestsWALK

IntroductionAdvocates can play a crucial role in driving sales and enhancing customer satisfaction by serving as references and sharing their positive experiences. After building a strong base of advocates and leveraging them for success stories and speaking opportunities, the next step is to connect these advocates for personalized engagements, such as sales references and customer requests. In this article, we'll explore effective strategies for managing these one-on-one advocacy activities, setting the stage for incorporating advocacy into health scoring in our next discussion.Why does this matter?Connecting advocates for sales references and customer requests is crucial for several reasons: Increased trust and credibility: Potential customers are more likely to trust and engage with your brand when they hear positive experiences from existing customers. Accelerated sales cycles: Having ready advocates can expedite the sales process by providing timely and relevant references. E

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Incorporate advocacy into health scoringWALK

IntroductionAfter building a strong base of customer advocates and leveraging them for various purposes such as success stories, speaking opportunities, sales references, and customer requests, it's crucial to measure and track the impact of these advocacy programs on overall customer health. Incorporating advocacy activities into health scoring provides a comprehensive view of customer engagement and helps in making data-driven decisions to enhance customer success. This article will explore strategies for integrating advocacy into health scoring, building on our previous discussions about creating and utilizing customer advocates.Why does this matter?Incorporating advocacy into health scoring is essential for several reasons: Holistic customer view: Provides a more complete picture of customer health by including advocacy activities. Data-driven insights: Enables better decision-making by tracking the influence of advocacy on customer success. Proactive risk management: Helps ide

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Introduction: Identify potential advocates to increase advocacy and referencabilityCRAWL

IntroductionTransforming satisfied customers into proactive advocates is essential for driving growth and expansion. The first people who can help in driving advocacy are your Customer Success team. Working closely with your customers day in and day out, the Customer Success team is ideally positioned to identify potential advocates. Our "Identify potential advocates" stream focuses on systematically recognizing and nurturing these advocates using advanced tools and strategic engagement techniques. By effectively identifying and leveraging your advocates, you can enhance customer loyalty, boost advocacy, and create a powerful network of promoters for your brand.Key steps to identify potential advocatesStep 1: Boost advocacy through executive engagement Effective engagement with executive stakeholders not only helps in understanding their goals but also ensures revenue outperformance and a competitive edge. This is the foundation for transforming executives into powerful advocates for y

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Boost advocacy through executive engagementRUN

IntroductionCustomer engagement plays a crucial role in the success and growth of any business. It goes beyond simply attracting customers; it involves building relationships, creating loyalty, and actively involving customers in the business's activities. Among these engagement efforts, maintaining strong relationships with executive stakeholders is paramount. Effective engagement with these key players not only helps in understanding their goals but also ensures revenue outperformance and a competitive edge. This is the foundation for transforming executives into powerful advocates for your organization. Following our detailed guide on leveraging sentiment analysis and timeline tracking, this article delves into the strategic realm of executive engagement, setting the stage for seamless advocacy identification.Why does this matter?Engaging with executive stakeholders is crucial for several reasons: Strategic alignment: Ensures that your company’s goals align with those of your key cu

270
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Identify and track advocates with timeline and sentiment analysisWALK

IntroductionBuilding on our previous article, "Boost Advocacy Through Executive Engagement," this guide dives deeper into the tactical aspects of advocacy identification and tracking. While executive engagement sets a strong foundation, effective use of tools like Timeline and sentiment analysis is essential for systematically identifying and nurturing potential advocates. This article will provide you with a step-by-step approach to leveraging these tools, ensuring your advocacy programs are data-driven and impactful.Why does this matter?Identifying and tracking advocates is crucial for several reasons: Strategic advocacy: Knowing who your advocates are allows you to engage them strategically, turning their positive experiences into growth opportunities. Proactive risk management: By tracking engagement and sentiment, you can identify potential issues before they escalate, ensuring continuous customer satisfaction. Data-driven decisions: Utilizing tools like Timeline and sentiment

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Introduction: Promote feature utilization to improve product adoptionCRAWL

IntroductionProducts derive their value from their features, and high feature adoption rates are critical to your product’s overall health. Users who consistently use your product’s features are more likely to stay long term, while those who don’t are more likely to churn. Ensuring that customers fully utilize your product's features is crucial for driving adoption and achieving customer success.Our "Promote Feature Utilization" stream is designed to provide you with strategies and tools to enhance feature usage through detailed adoption scores, actionable insights, embedded data, and tailored campaigns. By promoting feature utilization, you can help customers realize the full value of your product, leading to increased satisfaction, retention, and expansion opportunities.Key steps to promote feature utilizationStep 1: Boost feature usage with detailed adoption scoresTracking detailed adoption scores helps you understand how customers engage with your product's features. By analyzing t

340
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Boost feature usage with detailed adoption scoresRUN

IntroductionWant to improve your feature adoption metrics but don’t know where to start? Tracking the right metrics will help you create a well-informed feature adoption strategy. By creating detailed adoption scores and breadth metrics, you can gain valuable insights into how customers are engaging with your product's features. This article builds on our previous discussions about increasing user engagement and prepares you for the next steps in transforming usage data into Why does this matter?Boosting feature usage with detailed adoption scores is important for several reasons: Visibility: Provides a clear view of how features are being used, helping you understand what drives engagement and what doesn't. Targeted interventions: Enables you to identify and address specific adoption challenges, ensuring customers are making the most of your product's features. Customer success: Higher feature usage often leads to better customer outcomes, including increased satisfaction, retenti

140
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Transform usage data into actionable insightsWALK

IntroductionProduct usage data tracks what your customers do with your product, when, and for how long. It contains important insights for post-sales processes, like rapid account provisioning at scale, just-in-time customer messaging, and product usage patterns to gauge customer engagement. By making this data accessible and actionable, you can provide your customer success team with the tools they need to address adoption challenges effectively. This article builds on our previous discussions about boosting feature usage with detailed adoption scores and prepares you for the next steps in driving feature adoption with embedded data and tailored campaigns.Why does this matter?Transforming usage data into actionable insights is crucial for several reasons: Visibility: Provides a comprehensive view of customer engagement, allowing you to identify trends and potential adoption issues. Efficiency: Reduces the time spent gathering information, enabling your team to focus on high-impact a

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Drive feature Adoption with embedded data and tailored campaignsRUN

IntroductionEffectively driving feature adoption requires more than just tracking usage data; it involves strategically sharing this data and creating tailored campaigns that resonate with your customers. By embedding trending adoption data into customer communications and leveraging targeted enablement resources, you can significantly enhance feature utilization. This article builds on our previous discussions about transforming usage data into actionable insights and prepares you for the next steps in monitoring and analyzing product adoption.Why does this matter?Driving feature adoption with embedded data and tailored campaigns is crucial for several reasons: Enhanced engagement: Personalized communications and tailored campaigns ensure that customers receive relevant information, increasing their engagement with your product. Proactive adoption: By proactively sharing adoption data and enablement resources, you can guide customers towards better usage patterns, improving their ov

70
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Monitor and analyze product adoptionWALK

IntroductionMonitoring and analyzing product adoption is essential for understanding how customers engage with your product and identifying opportunities for improvement. By leveraging reports, dashboards, and scorecards, you can gain valuable insights into feature usage, identify risks, and spot opportunities for expansion. This article builds on our previous discussions about driving feature adoption with embedded data and tailored campaigns and prepares you for continuous improvement in product adoption strategies.Why does this matter?Monitoring and analyzing product adoption is crucial for several reasons: Visibility: Provides a clear view of how customers are using your product, helping you identify trends, risks, and opportunities. Informed decision-making: Enables you to make data-driven decisions to improve product features and customer engagement. Customer success: Helps you proactively manage customer health and ensure they are getting the most value from your product. Ho

200
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Introduction: Increase user engagement to improve product adoptionCRAWL

IntroductionEngaging customers effectively is a cornerstone of customer success and product adoption. When customers are actively engaged, they are more likely to see value in your product, use it more frequently, and ultimately become advocates. Our "Increase User Engagement" stream is designed to help you enhance customer interactions, provide strategic guidance, and re-engage inactive users. By leveraging detailed usage data, best practices, and automated nudges, you can drive higher engagement levels, improve retention, and ensure that your customers are maximizing the value of your product.In this series of articles, we will guide you through a comprehensive approach to increasing user engagement. From sharing key data and adoption insights to scaling engagement through best practices and re-engaging inactive users, you'll learn how to create a proactive and effective engagement strategy.Step 1: Enhance customer engagement with key data and adoption insightsSharing key data and ad

200
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Enhance customer engagement with key data and adoption insightsWALK

IntroductionEngaging customers effectively requires sharing key data and adoption insights that drive meaningful conversations and informed decision-making. By providing customers with relevant metrics and usage trends, you can enhance their understanding of product value and identify areas for improvement. This article builds on previous discussions about identifying adoption gaps and prepares you for the next step in scaling customer engagement with best practices.Why does this matter?Sharing key data and adoption insights with customers is crucial for several reasons: Informed decision-making: Customers can make better decisions about product usage and strategy when they have access to relevant data. Enhanced customer experience: Providing insights into product usage helps customers understand their engagement levels and areas for improvement. Proactive risk management: Identifying adoption risks early allows for timely interventions, reducing the likelihood of churn and increas

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Scale best practice guidance with webinars & office hoursWALK

IntroductionEngaging customers effectively involves more than just sharing data; it requires providing strategic guidance and best practices to help them succeed. By scaling customer engagement through webinars and office hours, you can ensure that all customers receive the guidance they need to maximize their product usage and achieve their goals.Why does this matter?Scaling customer engagement with best practices is crucial for several reasons: Comprehensive education: Webinars and office hours provide a platform to educate customers on key product features, new releases, and best practices. Support reduction: By addressing common questions and issues at scale, you can reduce the volume of support tickets. Efficient resource use: This approach allows your team to spend less time on repetitive tasks and more time on high-impact activities. Community building: Webinars and office hours create a venue for customers to connect with each other and with your team, fostering a sense o

180
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Re-engage inactive users with automated nudge emailsRUN

IntroductionKeeping users engaged with your product is crucial for driving adoption and ensuring customer success. When users become inactive, it's essential to have strategies in place to re-engage them effectively. This article focuses on using automated nudge emails to bring inactive users back to your product, building on the previous steps of sharing key data and scaling engagement through best practices.Why does this matter?Re-engaging inactive users with automated nudge emails is important for several reasons: Increase user engagement: Automated nudge emails remind users of the value your product provides, encouraging them to return and continue using it. Reduce churn risk: By re-engaging inactive users, you can reduce the likelihood of churn and improve retention rates. Improve adoption rates: Encouraging inactive users to return to the product helps improve overall adoption and ensures users are making the most of your product’s features. How to get startedStep 1: Gather a

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smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Automate responses to adoption trends with CTAsRUN

IntroductionAfter defining and identifying adoption thresholds, analyzing usage patterns, and sharing insights with customers to improve adoption, the next step is to automate responses to these trends. By configuring Calls to Action (CTAs) based on adoption data, you can ensure timely and effective interventions that help maintain and enhance product usage. This article builds on the previous steps and concludes our series on improving product adoption.Why does this matter?Automating responses to adoption trends with CTAs is essential for several reasons: Timely Interventions: Automated CTAs ensure that potential adoption issues are addressed promptly, preventing small problems from escalating. Consistency: Automation ensures that every customer receives consistent follow-up based on their adoption data, reducing the risk of oversight. Efficiency: Automated processes reduce manual effort, allowing your customer success team to focus on high-impact activities. How to get startedSte

130
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Empower customers to overcome adoption issues with usage trendsWALK

IntroductionAfter using health scores to identify and address adoption challenges, it's essential to empower your customers to take control of their own adoption journeys. By providing them with clear usage trends, you can help them self-correct and optimize their use of your product. This article builds on the previous steps and prepares you for our next topic on automating responses to adoption trends with CTAs.Why does this matter?Empowering customers with usage trends is crucial for several reasons: Self-sufficiency: It enables customers to understand their own usage patterns and take corrective actions without needing constant intervention. Enhanced adoption: By providing insights into how they are using the product, customers can focus on high-value features and improve their overall adoption. Proactive engagement: Customers who can see and understand their usage trends are more likely to engage proactively with your product and seek help when needed. How to get startedStep 1

40
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Use health scores to identify and address adoption challengesWALK

IntroductionAs you learnt about identifying and analyzing usage patterns to uncover adoption gaps in the last article, the next step is to use health scores to monitor and address these challenges effectively. Health scores provide a powerful way to track customer engagement and pinpoint areas where intervention is needed. This article builds on the foundation set in our previous guide and prepares you for our next topic on empowering customers to overcome adoption issues using usage trends.Why does this matter?Using health scores to identify and address adoption challenges is crucial for several reasons: Adoption visibility: Health scores highlight how effectively customers are adopting your product, showing where they are fully utilizing it and where they are not. Early detection: Health scores help spot adoption issues early. By monitoring scores and setting thresholds, you can identify at-risk customers and intervene promptly. Targeted interventions: Understanding health scores

120
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Identify and analyze usage patterns to uncover adoption gapsWALK

IntroductionUnderstanding how your customers use your product is essential for identifying areas where adoption may be lacking. By analyzing usage patterns across various dimensions, you can uncover adoption gaps and take proactive measures to address them. This article is part of our series on improving product adoption, and it lays the foundation for our next article on using health scores to address adoption challenges.Why does this matter?Identifying and analyzing usage patterns is crucial for several reasons: Visibility: It provides visibility into how customers are interacting with your product, helping you understand what is working and what isn't. Targeted interventions: By identifying adoption gaps, you can implement targeted interventions to improve product usage. Customer success: Ultimately, improving adoption leads to better customer success outcomes, including higher retention rates and increased customer satisfaction. How to get startedStep 1: Gather and analyze usag

160
smondreti
5 months ago
smondreti
smondretiGainsight Employee ⭐️
published in Archived content
Introduction: Identify adoption gaps and challengesCRAWL

IntroductionEnsuring that customers fully adopt and utilize your product is a critical aspect of customer success. However, identifying and addressing adoption gaps can be challenging. Our "Identify Adoption Gaps and Challenges" stream is designed to help you understand and overcome these barriers to product usage. By leveraging detailed usage data and health scores, you can uncover and address adoption gaps, ultimately improving customer satisfaction and retention.In this series of articles, we will guide you through a comprehensive approach to identifying and managing adoption challenges. From analyzing usage patterns to automating responses to adoption trends, you'll learn how to create a proactive and effective adoption strategy.Step 1: Identify and analyze usage patternsIdentifying and analyzing usage patterns is essential for uncovering adoption gaps. Look for trends in login data, feature usage, and customer segments to understand where customers are not fully utilizing the prod

290
smondreti
5 months ago

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