Archive

Hi,There doesn’t seem to be an option to just get eg the last 10 timeline entries via the API.  That seems like a gap - I would think it’s quite usual just want to expose recent entries to some other system - but according to the documentation at least;https://support.gainsight.com/Gainsight_NXT/API_and_Developer_Docs/Timeline_API/Timeline_APIs#Read_APIYou have to get all entries for a particular context which could be a very long list for a long running company/relationship..  Any chance to add a ‘top x’ or even date range to the timeline read api ?  or if it’s already implemented, add that to the documentation ?  

Our product team uses Shortcut to track feature requests. We currently have a disconnect between our CSMs and product team -- a CSM will submit a Shortcut ticket for a feature request, then another CSM could submit a Shortcut ticket for the exact same request but a different customer. We don’t have a way to track the most important and commonly asked for features from our customers. A direct integration with Shortcut (similar to the integration with Productboard) would go a long way in ensuring clarity between the two teams. CSMs could also stay in Gainsight to view/add tickets rather than having to manually hunt them down in Shortcut.

Our team loves the Zoom App for Gainsight! One additional feature that would help save the team time is the ability to send meeting notes directly from the Zoom App prior to ending the meeting. Right now, once you’ve logged the meeting notes, you would have to go into Gainsight (outside of Zoom) to send the meeting notes to the attendees. It would be great to have the option directly in the activity menu while still in Zoom to save 30 seconds of clicking over, finding the meeting, then sending it to the attendees. 

The Gainsight app (at least in iOS) is the same as for the phone, and does not allow for using the larger screen or using effectively the rotation of the tablet to look at the data in landscape mode.This idea is to create a tablet optimized app.

It would be great when reviewing the analytics from the Content lens to be able to exclude views from members in a specific user or custom role

Need a warning indicator on the funnel list screen that shows if a funnel has a step that isnt completely defined - i.e. missing an engagement.

This isn’t an easy one to make a subject for, but essentially when using a date filter in global dashboard filter, anytime you want to change the date filter to a different pre-defined date value from the picklist, it drops you at the end of that picklist so you have to scroll through or type to search for the value you’re looking for. It would be a much better user experience if, when I clicked to change my date filter, it presented me at the existing value I have it set to.https://videos.newsela.com/watch/M6GqPjeRELAVtjYZDPzRCA? In the video, you’ll see me:Set a date filter in the dashboard Go to change the date filter I get dropped down automatically to the bottom of the picklist I have to scroll up (or type in the name) to find the filter I want to change it toOur use case is:I set the dashboard to filter fo

Currently, the gauge visualization shows only a max of 6 gauges on a report. Any more than 6, and they are left off completely with no indication that there are other gauges not being displayed.I’d like to request the ability for gauge visualizations to have pagination where you can scroll through/page through additional gauge charts if there are more than six.

A refresh button like you have in timeline would be a nice addition.@aktripathi 

Hi Team,Currently we are not able to add the percentage field that has a formula for group by section in reports.AVEVA Group plc is looking for this ability as part of their use case. 

Currently on Ideas, if a user Upvotes the idea, the button can change colors based on your customization. However, the text, or “phrase” will remain the same whether you upvoted or not. This is confusing if you are coming back to an idea and can not remember if you voted or did not vote on this idea. Ideally, the button would say “Upvote” if you have not voted, indicating that you can vote for the idea. If you have already voted for the idea, the button would say something like “Remove your Vote”. 

Similar to this question -- in chatting with the Support team, it doesn’t seem like there is currently functionality to review schedule times for Data Designer. This would be incredibly helpful to ensure we aren’t bottlenecked in any areas or creating issues with sequencing of schedule times. 

As an in-app guidance owner, I want to have exclusive rights to modify production content or promote content to production so I can ensure end-users have access to the right material.I want my coworkers to be able to create and suggest in-app guidance content, but I do not want this content to be inadvertently made available to end-users.

Events should also appear under ‘Topics’ in the user dropdown for the events created by the user. It is already being categorized as a topic (from Search results page) The Gamification part is already proposed in this ideaWe should be able to award points and badges and ranks for Events created.  Points and badges and ranks for Event attendance, sharing Be able to pull data and analytics for events

It would be great if email to timeline permitted the attachment of PDF file types when using Gainsight Assist.

It would be nice to have the options to save (and possibly clone) a mass edit configuration in the same way that we can save reports and rules. It's also odd to me that we keep building UI variations on the rules engine functionality (regular Rules Engine, CoPilot, and now Mass Edit) that all work a little differently. I think it might be a little confusing for the users. 

Search results will reflect the permissions of the modules and categories on the platform. So if you have a private category, those results will not be visible in logged-out searches (for public or hybrid communities)In future search UX improvements, I strongly recommend that logged-out, public search results have a default call-to-action to log-in for full results. Benefits: A better experience for the end user. Increased likelihood of logins and active users for the community managersI can imagine that there might be a very limited number of fully public communities that this might be irrelevant for. However, the phrasing tool and custom CSS could easily amend that.Comparatively, the number of communities with hybrid settings, could greatly benefit from this. Inserting the call out is much more difficult than hiding it. More context: 

Quite surprised the Duration field on Activity Timeline is not automatically tracked and logged when working off of the Zoom App. I’m sure there are hit or miss type of scenarios where this wouldn’t be 100% accurate, but something would be better than nothing, right? 

We’ve been hoping to move the location of our Knowledge Center Bot to the top of the page because displaying it on either the right or left of the bottom of the screen is blocking UI Elements. Unfortunately, when positioned at the top of the page the Content Window opens upwards therefore does not display on the screen, as shown in the following example. We’re aware there is more flexibility in using an Embedded Knowledge Center Bot, but we have multiple products and would not be able to apply an embedded bot to them all. It would be helpful if we could change how the content window and close button display when Knowledge Centre Bots are positioned at the top of the page.   

I love the subscribe button in the product updates section of the Insided Platform I don’t love that it hides allllll the way over on the right hand side of the section where nobody can find it!I’d like to make this important feature more obvious and put it in more places in my own community. Questions1.Is there a way to take this subscribe button and embed it as a widget on other pages?2.Can I embed this Subscribe button for the Product updates section in a post as a call to action?  3.Is there a target URL for this button that I could po

Posting on behalf of a customer:Ability to have reusable user/account groups (similar to Segments) in KC Bot. As a user, I want to have consistent user/account groups that I can apply across multiple bots. This will make it easier to maintain my predetermined audience groups. When I make engagements, I am currently using the PX Segments feature to accomplish this; I would like to be able to have those same user groups applied to my bots.    

It appears that when a task inside an Objective does not have a due date associated with it (and appears as NA), you cannot edit the Due Date, thus requiring the user to go back to the Objective tab, into Tasks to set the date.  Am I missing something?  This is going to frustrate end users as some tasks are intended to open-ended and planned out by the end user.  Need the ability to set it directly from Gantt view.  

Hi team,I had a recent request from a CSM and after discussing with our SA determined it’s not currently possible to configure in the product, so raising it here to see if it’s something Gainsight would consider implementing.We currently have a scorecard mass edit report for all of our relationship-level scorecards that shows the company, relationship name, and overall score for the relationship. When clicking on a relationship’s overall score, the CSM is asking for the detail panel that opens up to contain the entire scorecard, rather than the timeline and history. The desired outcome is to be able to view the entire scorecard to see what’s driving the overall score without having to navigate away from the dashboard.I’m curious if this has been considered in the past? Thanks!

Hi Team,For the company person sync.We have an issue which is an existing behavior as company_person will be aborted on no success person records and since this is a company_person job, details of a person are not be exposed. Can you please review this and update here if any changes or steps can be taken to show the error logs incase of any failures for company person.

When I want to submit a support ticket in the portal, I always use the link to Gainsight Go from our Gainsight instance, and click on the support dropdown on the top right hand side of the page.I find when I do this, I don’t have the option to add emails in cc because the portal does not know who I am.To be able to sign in I have to go to “Check Your Existing Tickets” on the dropdown, and then I can sign in. I then have to go back to the dropdown to have the option to submit a ticket. It would be great if you could add an option to sign in to zendesk from the “Submit a Request” page, to save having to click on several links to be able to sign in and add other emails. Thank you