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meenal_shukla
Gainsight Employee ⭐️⭐️
Aug 10, 2018 6:26 AM UTC

At mention in Timeline (like chatter)

One reason my customer is hesitant about using Timeline is that of the lack of @mention capabilities on the Timeline. As there can be multiple stakeholders, it is important for them to be informed when an action is needed of them. Can the product team provide an ETA on when this feature will be available?

15 replies

farhat_mirza
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Aug 10, 2018 9:46 AM UTC
This will be available during October or November timeframe.
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meenal_shukla
Gainsight Employee ⭐️⭐️
Aug 10, 2018 4:44 PM UTC
Awesomeness!!
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Outplay. Outwit. Outlast.
meenal_shukla
Gainsight Employee ⭐️⭐️
Sep 27, 2018 10:03 PM UTC
Still on track for the OCT/NOV timeframe? My customers are eagerly waiting for this to be released.
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Outplay. Outwit. Outlast.
farhat_mirza
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Sep 28, 2018 5:17 AM UTC
The current plan is to get onboard this feature in November release train.
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scott_superko
Helper ⭐️
Dec 11, 2018 6:35 PM UTC
I saw this was deployed, awesome!

I was testing and am not receiving the notification email when I'm tagged in a timeline post. Anyone else having this issue?

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pele
Helper ⭐️⭐️⭐️
Dec 11, 2018 8:24 PM UTC
This is great!

I've also tested and am not seeing notification emails sent as well. Documentation seems to convey that the notification should be sent shortly after the tagged entry is logged, but not seeing that happen myself in either my inbox or spam filter.

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venkatesh
Gainsight Employee ⭐️
Gainsight Employee ⭐️
Dec 12, 2018 1:44 PM UTC
Notifications will not be sent to self-tagged users (by design its implemented).

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cmultanen
Helper ⭐️
Dec 12, 2018 3:00 PM UTC
We also ran into this while trying to test. I've tried tagging myself and other individuals on our CS Ops team but nobody has received notifications.

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scott_superko
Helper ⭐️
Dec 12, 2018 5:09 PM UTC
Venkatesh I had a different user tag me and still didn't get the notification

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toddmassey
Helper ⭐️
Dec 12, 2018 6:22 PM UTC
My team would prefer to be able to @mention ourselves. There is value in getting an email copy you can then forward to others.

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