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meenal_shukla
meenal_shukla
Gainsight Employee ⭐️⭐️
August 10, 2018

At mention in Timeline (like chatter)

  • August 10, 2018
  • 15 replies
  • 202 views
One reason my customer is hesitant about using Timeline is that of the lack of @mention capabilities on the Timeline. As there can be multiple stakeholders, it is important for them to be informed when an action is needed of them. Can the product team provide an ETA on when this feature will be available?

    15 replies

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    pele
    pele
    Helper ⭐️⭐️⭐️
    December 12, 2018
    Yeah, I'd second that. Self-tagging via @mentioning and getting a notification can serve as a good reminder to revisit the timeline entry or just surface something in one's inbox.

      venkatesh
      Gainsight Employee ⭐️
      venkatesh
      Gainsight Employee ⭐️
      December 13, 2018
      Hi Scott,

      Now we are getting notifications. Could you please check from you end and let us know.

      And related to self-tagging its implementation by design makes us not to notify the author. If you see feel worthy please create enhancement request with your use case(s).

      Kind Regard,

      Venkatesh

      venkatesh
      Gainsight Employee ⭐️
      venkatesh
      Gainsight Employee ⭐️
      December 13, 2018
      Hi Scott,

      Now we are getting notifications. Could you please check from you end and let us know.

      And related to self-tagging its implementation by design makes us not to notify the author. Please create enhancement request with your use case(s) so that PM's can make a call accordingly.

      Kind Regard,

      Venkatesh

      scott_superko
      scott_superko
      Helper ⭐️
      December 13, 2018
      Confirmed that the notification functionality is now working

        toddmassey
        toddmassey
        Helper ⭐️
        December 13, 2018
        I added an idea/enhancement request you can find it here. Please feel free to add use cases.

        https://community.gainsight.com/conversations/enhancement-to-self-select-mentions-in-timeline-5c128a6fe4b0ff4cdbcab739

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