Gainsight Employee ⭐️⭐️

Edit Opt-Out Page for Email Sends

Forum|Forum|10 years ago
November 26, 2015
15 replies
170 views

I've heard from a few customers that they would like the ability to update the opt out page from email sends. This would include changing the logo to their own, to avoid confusion for their own customers.

Is anyone else interested in this option? If so, what options would you want to have available?

sundar

Expert ⭐️

There are two enhancements here,

Customize the logo at the bottom of the opt-out screen
Ability to add more opt-out options under Survey and Success Communications.

In #2, is anyone interested in customizing top level areas (Survey and Success communication) too?

sundar

Expert ⭐️

This enhancement is slated for February 4th release. You will be able to upload a logo of your choice and also update the tag line which appears below the logo.

elizabeth_adams

Contributor ⭐️⭐️

Is the other option also on the roadmap somewhere? We don't currently send surveys through Gainsight and would like to be able to cusotmize the Opt-out options to more closely reflect the client's experience.

sundar

Expert ⭐️

So, you want to customize the options under "Success Communication" right? It is part of the roadmap but no ETA yet. Will keep you posted on this.

elizabeth_adams

Contributor ⭐️⭐️

Hi - Yes, I want to customize the options under Success Communications, but I also want to remove the survey option as it is not applicable and potentially confusing.

lane_h

Helper ⭐️

It would be great to add more to the landing page to make it look and feel more align with our other pages. Is there plans to allow us to upload a CSS file?

Director of CX and Scale Programs

sarah_couch

Contributor ⭐️⭐️⭐️⭐️

We, too, would like to remove the opt-out from survey option from CoPilot opt-out options. Is this on the roadmap? We are not sending our surveys via CoPilot right now so it's confusing to see this.

gaurav_kotak

Expert ⭐️

Hi everyone,

We are working on this now. We understand the remove survey option. Elizabeth, others, can you elaborate on the statement 'Yes, I want to customize the options under Success Communications'. Does this mean you want additional categories? Currently we only have 2 for surveys and everything else so we can tell which opt-out any particular email should adhere too (based on whether or not a survey is embedded) If you are asking to add additional, what does that mean?

elizabeth_adams_c593ee

Helper ⭐️⭐️⭐️

Yes - we have a few different 'types' of emails we send with more to come. For example: newsletters, scheduled events, product tips, etc. would probably need some kind of corresponding field to capture and apply to power lists,

Elizabeth Panska