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kendra_mcclanahan
kendra_mcclanahan
Gainsight Employee ⭐️⭐️
Nov 26, 2015 3:27 PM UTC

Edit Opt-Out Page for Email Sends

I've heard from a few customers that they would like the ability to update the opt out page from email sends. This would include changing the logo to their own, to avoid confusion for their own customers.

Is anyone else interested in this option? If so, what options would you want to have available?

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      sundar
      sundar
      Expert ⭐️
      Jul 25, 2016 6:45 AM UTC
      Sara - You will be able to do that in our next release in August
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      sara_hoeffler
      sara_hoeffler
      Contributor ⭐️⭐️⭐️⭐️⭐️
      Jul 25, 2016 2:27 PM UTC
      That's great news-- thanks Sundar!
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      Anonymous
      Aug 18, 2016 8:43 PM UTC
      Hi Sundar,

      Our use case is in line with Elizabeth's ask.  We would like a way to categorize all emails sent (product release notes, tips & training, surveys, etc.) and then provide a corresponding opt out for that email category.  Essentially, this would look like a customizable "Opt-out Center".

      The potential for customers to unsubscribe from all emails is limiting our use of copilot to only high-value emails.
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        scott_superko
        scott_superko
        Helper ⭐️
        Sep 25, 2017 11:31 PM UTC
        Hi Sundar,

        Any potential update on my previous request? This is still a blocker for wide spread adoption of copilot.
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          rakesh_lingala
          Helper ⭐️⭐️⭐️
          May 13, 2020 11:53 AM UTC

          Hello Everyone! 

          Happy to announce that your request has been considered and included as part of the v6.14 release. Gainsight now provides users with more granular control to opt-out specific Contacts/Persons from email communications from the 360 > Person section. To enable users to opt-out specific Contacts/Persons from email communications, an Email Opt-Out field must be added to the Gainsight Person object in the LIST VIEW and DETAIL VIEW tabs of the 360 LAYOUTS page. After the Email Opt-Out field is added to the Gainsight Person object, users can set the value to true for a particular user of a company in the C360/R360 page. 

          This feature is implemented in both SFDC & NXT versions.

          Thanks for posting!

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