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kendra_mcclanahan
Gainsight Employee ⭐️⭐️
Nov 26, 2015 3:27 PM UTC

Edit Opt-Out Page for Email Sends

I've heard from a few customers that they would like the ability to update the opt out page from email sends. This would include changing the logo to their own, to avoid confusion for their own customers.

Is anyone else interested in this option? If so, what options would you want to have available?

    15 replies

    sundar
    Expert ⭐️
    Nov 30, 2015 9:55 AM UTC
    There are two enhancements here,
    1. Customize the logo at the bottom of the opt-out screen
    2. Ability to add more opt-out options under Survey and Success Communications.
    In #2, is anyone interested in customizing top level areas (Survey and Success communication) too? 
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    sundar
    Expert ⭐️
    Jan 19, 2016 10:25 AM UTC
    This enhancement is slated for February 4th release.  You will be able to upload a logo of your choice and also update the tag line which appears below the logo.
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    elizabeth_adams
    Contributor ⭐️⭐️
    Feb 27, 2016 2:58 AM UTC
    Is the other option also on the roadmap somewhere?  We don't currently send surveys through Gainsight and would like to be able to cusotmize the Opt-out options to more closely reflect the client's experience.

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    sundar
    Expert ⭐️
    Feb 29, 2016 9:16 AM UTC
    So, you want to customize the options under "Success Communication" right? It is part of the roadmap but no ETA yet. Will keep you posted on this.
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    elizabeth_adams
    Contributor ⭐️⭐️
    Feb 29, 2016 3:24 PM UTC
    Hi - Yes, I want to customize the options under Success Communications, but I also want to remove the survey option as it is not applicable and potentially confusing.
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    lane_h
    Helper ⭐️
    Feb 29, 2016 10:50 PM UTC
    It would be great to add more to the landing page to make it look and feel more align with our other pages. Is there plans to allow us to upload a CSS file?
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    Director of CX and Scale Programs
    sarah_couch
    Contributor ⭐️⭐️⭐️⭐️
    Apr 1, 2016 6:13 PM UTC
    We, too, would like to remove the opt-out from survey option from CoPilot opt-out options. Is this on the roadmap? We are not sending our surveys via CoPilot right now so it's confusing to see this. 
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    gaurav_kotak
    Expert ⭐️
    Jun 13, 2016 8:04 AM UTC
    Hi everyone, 

    We are working on this now. We understand the remove survey option. Elizabeth, others, can you elaborate on the statement 'Yes, I want to customize the options under Success Communications'. Does this mean you want additional categories? Currently we only have 2 for surveys and everything else so we can tell which opt-out any particular email should adhere too (based on whether or not a survey is embedded) If you are asking to add additional, what does that mean? 
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    elizabeth_adams_c593ee
    Helper ⭐️⭐️⭐️
    Jul 8, 2016 2:08 AM UTC
    Yes - we have a few different 'types' of emails we send with more to come. For example: newsletters, scheduled events, product tips, etc. would probably need some kind of corresponding field to capture and apply to power lists,
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    Elizabeth Panska
    sara_hoeffler
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jul 22, 2016 7:45 PM UTC
    We would also like to remove the surveys option from this page.  We don't use Gainsight Surveys, so this would be confusing for our customers.  
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