Email to timeline functionality attachments enhancement

We’re experiencing the same as everybody else and would really appreciate a fix on this

@Bhawya could you pl take a look at this discussion

It would helpful to have this enhancement in place. Similarly to what others commented on this thread, signatures with images are a the issue for us. Our CSMs are receiving misleading emails stating: 1. They have reached the attachment limit and 2. their activity was not logged to the customer timeline. Overall not a good customer experience to have misleading error messages being sent to you. 

We’re experiencing the same issue and we’re not even attaching 5 items. It’s an issue with embedded links as well. This is a huge disruption as we need to be able to send client resources. 

Completely understand the concern with this limitation. However, images considered as attachment is a restriction from email provider that we currently use for activities coming from plugins, inbound email and we need to adhere to that. Having said that, we will analyse this feature request and then update this thread.

We are getting hit with this issue pretty hard as well.  It has been 3 years since this issue was raised. Our signature is the issue, but it is a corporate wide signature so changing it for Gainsight users only is not a solution for us. Has anyone come up with any reasonable workarounds?

This issue is really impacting our business also. I see the last comment on here was 9 months ago and has been a issue for 3 years now, probably longer. Are we any closer to a resolution?

+1 to this, our CSM’s are getting fails nearly everytime they send an email due to things like images in the email counting as “attachments”. 

Please either raise the 5 attachment limit or only consider actual attachments as attachments….

@Bhawya has there been any further developments on this? Thanks

@Bhawya is this still under consideration? Do you have a timeframe on a decision?