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cmultanen
Helper ⭐️
Jul 20, 2018 7:15 PM UTC

Increasing the Number of Allowed Custom Field Attributes in Advanced Outreaches?

Hi there, 

Are there any plans to increase the number of custom field attributes in Advanced Outreaches? Right now you can only add 3 integers, 6 strings, etc. 

I've been using AO to send out internal emails of recent NPS and implementation survey responses and details. This involves mapping question responses/comments to custom attributes so that I can then map them to tokens in the email templates. 

The current limitation on the number of custom mappings allowed has created cases where I'm mapping responses/scores to standard fields like "Last Name", "First Name", "Sender First Name", etc.

It works but does look a little silly and could be confusing to another admin or AO user. It would be nice if the custom attribute limit was increased or at least the ability to customize the existing standard attributes.

    16 replies

    ben
    Helper ⭐️⭐️⭐️
    Jul 20, 2018 7:38 PM UTC
    How many times can I +1 this? One just doesn't seem like enough. We are in total agreement Calvin!
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    -Ben
    karl_rumelhart
    Expert ⭐️
    Jul 20, 2018 7:51 PM UTC
    I am glad to get this request.  Means you are using it aggressively.  I will talk to the team. 
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    matthew_lind
    VIP ⭐️⭐️⭐️⭐️⭐️
    Jul 20, 2018 8:09 PM UTC
    I'll offer my +1, Ben.
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    Making people their best....currently disguised as a CS Ops Architect. How can I contribute to your success?
    abhishek_sivaraman
    Helper ⭐️⭐️⭐️
    Jul 20, 2018 8:09 PM UTC
    We have added 3 custom email fields this release based on use cases heard. Clearly, it seems we need to support more than that. We will explore more on this and update here.
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    lila_meyer
    Gainsight Employee ⭐️⭐️⭐️
    Jul 20, 2018 9:35 PM UTC
    Switched to an Idea post.
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    Lila Krutel, Dir. Global Education Services
    kate_green
    Helper ⭐️⭐️
    Aug 22, 2018 4:19 PM UTC
    I am voting for this STRONGLY.  I was able to use a work around for my needs by mapping custom fields to things like "Sender First Name" and "Sender Last Name", since I didn't need to use those fields otherwise.  However, since I had 6 variations of different Programs, I inevitably made a mapping error because the fields were all using different names.  
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    darkknight
    Expert ⭐️
    Aug 22, 2018 4:38 PM UTC
    Kronos concurs.
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    Jeff Kirkpatrick
    cmultanen
    cmultanenAuthor
    Helper ⭐️
    Oct 15, 2018 2:45 PM UTC
    Hi there, any update on if this will be coming in a future release? It would be especially helpful to have additional strings. I'm running into an issue where some participants are failing because the comments/values have too many characters.
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    cmultanen
    cmultanenAuthor
    Helper ⭐️
    Dec 12, 2018 3:38 PM UTC
    Any chance this will be addressed in a coming release?

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    cmultanen
    cmultanenAuthor
    Helper ⭐️
    Feb 6, 2019 5:28 PM UTC
    Any updates here? We desparately need more custom string values for capturing text comments from survey responses. We are running into errors due to number of characters which is causing emails to fall through the cracks.

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