Archived ideas

When creating a widget it would be great if you could add some additional text to it, to help someone looking at, understand the point/goal of the data being shown. For example, in the below Widget, we want our mangers to engage on all “61” accounts and drive those down. Having some additional text would help remind the person doing the “why” behind this widget and the action to take.   

In my case I collect both product feedback and community feedback using Productboard and these are in two different Productboard workspaces. I’d love to have a way to be able to connect and use multiple workspace with the integration and to be able to choose in Control which workspace to push to when adding to Productboard.

Hello Team,We have observed that the email signature consists of social networking sites like Facebook,Twitter etc.,  are redirecting to the other link because customers IT teams use a rewrite for any URLs in an incoming email.:  Example Facebook:https://protect-us.mimecast.com/s/KVFrCERpm5tlM98MiPsxzJ?domain=facebook.comSo, these url’s going through multiple layers which might be due to permission or security reasons from the customer end and during that process a large number of hyperlinks are converted into Text which causing the space issue. Please consider this as an enhancement and to ignore the hyperlinks in the emails content.

I know you can get to this via a full exports and filtering, but that’s a much larger file than needed and a bit of work. So when considering “nice-to-have” feature enhancements, it’d be great to be able to export topics by a specific user. 

Hi,There doesn’t seem to be an option to just get eg the last 10 timeline entries via the API.  That seems like a gap - I would think it’s quite usual just want to expose recent entries to some other system - but according to the documentation at least;https://support.gainsight.com/Gainsight_NXT/API_and_Developer_Docs/Timeline_API/Timeline_APIs#Read_APIYou have to get all entries for a particular context which could be a very long list for a long running company/relationship..  Any chance to add a ‘top x’ or even date range to the timeline read api ?  or if it’s already implemented, add that to the documentation ?  

Our product team uses Shortcut to track feature requests. We currently have a disconnect between our CSMs and product team -- a CSM will submit a Shortcut ticket for a feature request, then another CSM could submit a Shortcut ticket for the exact same request but a different customer. We don’t have a way to track the most important and commonly asked for features from our customers. A direct integration with Shortcut (similar to the integration with Productboard) would go a long way in ensuring clarity between the two teams. CSMs could also stay in Gainsight to view/add tickets rather than having to manually hunt them down in Shortcut.

Our team loves the Zoom App for Gainsight! One additional feature that would help save the team time is the ability to send meeting notes directly from the Zoom App prior to ending the meeting. Right now, once you’ve logged the meeting notes, you would have to go into Gainsight (outside of Zoom) to send the meeting notes to the attendees. It would be great to have the option directly in the activity menu while still in Zoom to save 30 seconds of clicking over, finding the meeting, then sending it to the attendees. 

The Gainsight app (at least in iOS) is the same as for the phone, and does not allow for using the larger screen or using effectively the rotation of the tablet to look at the data in landscape mode.This idea is to create a tablet optimized app.

It would be great when reviewing the analytics from the Content lens to be able to exclude views from members in a specific user or custom role

Need a warning indicator on the funnel list screen that shows if a funnel has a step that isnt completely defined - i.e. missing an engagement.

This isn’t an easy one to make a subject for, but essentially when using a date filter in global dashboard filter, anytime you want to change the date filter to a different pre-defined date value from the picklist, it drops you at the end of that picklist so you have to scroll through or type to search for the value you’re looking for. It would be a much better user experience if, when I clicked to change my date filter, it presented me at the existing value I have it set to.https://videos.newsela.com/watch/M6GqPjeRELAVtjYZDPzRCA? In the video, you’ll see me:Set a date filter in the dashboard Go to change the date filter I get dropped down automatically to the bottom of the picklist I have to scroll up (or type in the name) to find the filter I want to change it toOur use case is:I set the dashboard to filter for This Quarter I want to change the dashboard in my same visit to be Next Quarter I should be able to easily toggle between these filters, but instead I’m dropped to the bottom

Currently, the gauge visualization shows only a max of 6 gauges on a report. Any more than 6, and they are left off completely with no indication that there are other gauges not being displayed.I’d like to request the ability for gauge visualizations to have pagination where you can scroll through/page through additional gauge charts if there are more than six.

A refresh button like you have in timeline would be a nice addition.@aktripathi 

Hi Team,Currently we are not able to add the percentage field that has a formula for group by section in reports.AVEVA Group plc is looking for this ability as part of their use case. 

Currently on Ideas, if a user Upvotes the idea, the button can change colors based on your customization. However, the text, or “phrase” will remain the same whether you upvoted or not. This is confusing if you are coming back to an idea and can not remember if you voted or did not vote on this idea. Ideally, the button would say “Upvote” if you have not voted, indicating that you can vote for the idea. If you have already voted for the idea, the button would say something like “Remove your Vote”. 

Similar to this question -- in chatting with the Support team, it doesn’t seem like there is currently functionality to review schedule times for Data Designer. This would be incredibly helpful to ensure we aren’t bottlenecked in any areas or creating issues with sequencing of schedule times. 

As an in-app guidance owner, I want to have exclusive rights to modify production content or promote content to production so I can ensure end-users have access to the right material.I want my coworkers to be able to create and suggest in-app guidance content, but I do not want this content to be inadvertently made available to end-users.

Events should also appear under ‘Topics’ in the user dropdown for the events created by the user. It is already being categorized as a topic (from Search results page) The Gamification part is already proposed in this ideaWe should be able to award points and badges and ranks for Events created.  Points and badges and ranks for Event attendance, sharing Be able to pull data and analytics for events

It would be great if email to timeline permitted the attachment of PDF file types when using Gainsight Assist.

Search results will reflect the permissions of the modules and categories on the platform. So if you have a private category, those results will not be visible in logged-out searches (for public or hybrid communities)In future search UX improvements, I strongly recommend that logged-out, public search results have a default call-to-action to log-in for full results. Benefits: A better experience for the end user. Increased likelihood of logins and active users for the community managersI can imagine that there might be a very limited number of fully public communities that this might be irrelevant for. However, the phrasing tool and custom CSS could easily amend that.Comparatively, the number of communities with hybrid settings, could greatly benefit from this. Inserting the call out is much more difficult than hiding it. More context: https://www.google.com/url?q=https://community.insided.com/got-a-question-38/search-landing-page-is-there-a-way-to-call-out-that-they-should-log-in-for-

Quite surprised the Duration field on Activity Timeline is not automatically tracked and logged when working off of the Zoom App. I’m sure there are hit or miss type of scenarios where this wouldn’t be 100% accurate, but something would be better than nothing, right? 

We’ve been hoping to move the location of our Knowledge Center Bot to the top of the page because displaying it on either the right or left of the bottom of the screen is blocking UI Elements. Unfortunately, when positioned at the top of the page the Content Window opens upwards therefore does not display on the screen, as shown in the following example. We’re aware there is more flexibility in using an Embedded Knowledge Center Bot, but we have multiple products and would not be able to apply an embedded bot to them all. It would be helpful if we could change how the content window and close button display when Knowledge Centre Bots are positioned at the top of the page.   

I love the subscribe button in the product updates section of the Insided Platform I don’t love that it hides allllll the way over on the right hand side of the section where nobody can find it!I’d like to make this important feature more obvious and put it in more places in my own community. Questions1.Is there a way to take this subscribe button and embed it as a widget on other pages?2.Can I embed this Subscribe button for the Product updates section in a post as a call to action?  3.Is there a target URL for this button that I could point to in a post embed or widget that I make myself? 

Posting on behalf of a customer:Ability to have reusable user/account groups (similar to Segments) in KC Bot. As a user, I want to have consistent user/account groups that I can apply across multiple bots. This will make it easier to maintain my predetermined audience groups. When I make engagements, I am currently using the PX Segments feature to accomplish this; I would like to be able to have those same user groups applied to my bots.    

It appears that when a task inside an Objective does not have a due date associated with it (and appears as NA), you cannot edit the Due Date, thus requiring the user to go back to the Objective tab, into Tasks to set the date.  Am I missing something?  This is going to frustrate end users as some tasks are intended to open-ended and planned out by the end user.  Need the ability to set it directly from Gantt view.