Archived ideas

It would be awesome to have the ability for a community member to have the ability to give “Kudos” to another community member. Think of how several communities or games do this, like Reddit.  Additional features to add on to the ideaCap the number of kudos a user gets by X time frame (week, month, year) Make the kudos reportable on Send an automated private message when a kudo is given Display the kudos on the user’s profile (could be as a badge or a new item altogether) Create a Kudo leader board OR allow for kudos to be a part of the leader board calculationWays Community Managers could utilize thisSet up an automation so once a user reaches “X” kudos, they can trade their kudos for swag or a donation amount Set up an automation so once a user reaches “X” kudos, they achieve a special rank Set up an automation so once a user reaches “X” kudos, they join a spec

Our super users need to see the most recent questions that have not received any replies so they can respond to unanswered questions. There is currently no filter for this in Insided as far as i’m aware. 

The Users > Contacts Overview > Import contacts via csv tool is very helpful. One thing I’d like to see added to this functionality is matching email addresses to existing users in community and showing that in the invite status. If someone on the import list is already in the community, I’d love for that to show in the Invite status (in Contacts Overview) so that I don’t invite them again. This would also allow us to monitor the “close rate” Also, upon the import, it’d be good to recognize those users and filter them out of the invite list. The tool already does something similar, it recognized 4 contact records with the same email as just 1 contact. 

We have created new widgets with scorecard Horizon, where we get the ability to click/Add comments for Overall score, the same doesnt happen for Measure Groups.  It will be a nice addition if we click on measure group and it shows us all underlying measures, scores and ability to add comments/activity to individual measures. This will go long way in increasing  adaptability of GS Home

Would appreciate it if HA Dashboard Builder and Report Builder would remember how many reports I want to show on a page.  I have to change it back almost every time.

Hi is there a way to track engagement (posts, replies, likes) amongst externals only? It's the engagement growth amongst our customers and partners we're the most interested in tracking, not amongst internal employees:)

Would love to be able to send a test email from the main email templates screen instead of having to click into the template to send.  This would be especially helpful in situations where you are building multiple templates at the same time.  You currently have to click into them each individually to send.

Option to automate the export on Report on a  daily /weekly frequency to set of users or Contacts. Right now we can achieve this in program but which we are feeling complex sometimes. Could it be possible to have the report level? RegardsRaju Panyam. 

leverage to access the objects/data from Rules when JIRA/ Snowflake connected like how we are able to access the SFDC objects / Data. RegardsRaju Panyam   

Hi team, When ever users wrong mapping in the email assist task like Company Person-->Person ID ( instead of Person) --> Firstname, it throws up an error like below  The error message is not helpful for user to know what the issue is. if it is more descriptive to inform the user how to fix that would be helpful.

Having Slack/Sally capabilities in Webex Teams would be great as a feature.Notifications to CSM team would be great as well as alerts for issues with clients or certain interactions with team members.Sharing is caring! 

Would love it if the Rules Engine preview window would show the number of results returned with the sample of data as well.  Would give a good idea if your logic is working the way you want it to without having to test run the rule.

Tokenised comments are not populating in close to CTA rules.  

HI Team,One ood the customer reached out saying that that On the task detail window of an Objective, should be able to customize the text bubble.  

I’d like to request the ability to search by the name of a success plan when creating the Success Snapshot export from the C360, pictured below: Currently you’re limited to scrolling to find the success plan you’d like to generate your Success Snapshot from.

Hi Team , Posting this on behalf of a customer. Idea is that whenever we change the owner of a success plan , it should be able to dynamically change the objectives owners as well to the newly changed SP owner. 

Hi Team,From Share 360, when sharing a Success Plan the preview is in the old U/I and not Horizon. The customer wanted to see the new UI Horizon instead of the old UI while, sharing the success plan from share 360. Thank you.

Hey Team, This is an issue with a customer where records fail while coming over from Dynamics Connector because the charecter limit has exceeded 15,000 charecters on Rich Text Area field from Memo Datatype field in Dynamics.   The customer suggests automatically trimming the field after it reaches the limit of 15,00 rather than erroring the field out. Kindly let us know if this can be done or share your thoughts around alternatives.

Posting on behalf of a customer :The Feature dashboard widget sometimes is hard to read when you hover over the lines. The background of the hover box is a dark grey and when you have a few different features selected one of the colors for the text is dark blue. The dark blue font is very hard to read against a dark grey background. It would be good to update the font color/background color for better visability. Screenshot reference: https://share.getcloudapp.com/2NuPPDvY 

On a Success Plan, we have a lookup field to link related Success Plans together. If you mistakenly select the wrong option or want to remove it altogether, it’s very clunky and not very user-friendly. From testing, I’ve found you must click on the selection again > Click enter > Click the ‘X’. However, this process sometimes needs to be repeated a few times as it doesn’t always register the first time.  

I've been working on some visualizations of customer data recently and wanted to create a visualization of customers by country and found there isn't really a nice way to do that.   I tried a pie chart but it looks like a mess. I also tried the packed bubble visualization, which could be ok but doesn't take up all the space in the report area so is super difficult to read. Screenshot attached to show you what I mean (there’s really a lot of unused space when I use this visualization).   It would be really cool if there was a map visualization, like in every other BI tool that I've used in the past. This would make visualizing geographical data much easier to read.  

Hello, I notice that a JO title can not be changed. Is there anyway we can have the ability to edit this? It is annoying as we sunset a JO and want to create the same JO with updates to figure out what is what. The other enhancement that would also be acceptable here is a description box or a note section where we can add notes to indicate what the purpose of goal for this JO track is. I think this would be very helpful.  Best Regards,Darshana Shah

Hello, I have a few use cases where I would like to map usage data to company person rather than adding fields to the company person object itself. So I created a custom object and would like to map the email address to the company person table to get user information such as role, persona, etc. (this would be data manual enriched by the CSM within C360)But the email address is not a field available to map from the company person from data management.If there is a solution out there please let me know. I looked in documentation and the community and couldn’t find anything.  Best Regards,Darshana Shah

Is is possible to add multiselect question as inline question for Survey? If not, can we have this functionality added in Gainsight.

Hi Team, The incorrect number of records is displayed for any report against an SFDC object that contains at least one group by (if there are more records retrieved than the “Show Limit” for the UI page). For example, there are 412 records, and I have selected to show 100 records per page, then “100" will be displayed for 4 pages, and 12 displayed for the last page.One suggestion is to remove the "Total Number of Records:" and "Click Here" for SFDC API queries that cannot return the correct number of records.https://share.getcloudapp.com/JrunDADE