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darkknight
darkknight
Expert ⭐️
Sep 21, 2015 4:25 PM UTC

Reports 2.0: Ability to change X or Y axis numbering to exclude decimal notation

When I create a support case report and a customer's case volume is low, the X-axis shows decimal notation, but there is no such thing as 0.25 of a support case. (see image)



Need the ability to determine whether or not the decimal notation is contextually applicable and enable or disable where appropriate.

      28 replies

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      gaurav_kotak
      gaurav_kotak
      Expert ⭐️
      Jun 1, 2016 10:32 PM UTC
      Yep. My explanation is the proposal I'll get engineering to work on, not today's behavior
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        connor_kasser
        connor_kasser
        Contributor ⭐️⭐️⭐️
        Jun 1, 2016 10:35 PM UTC
        Understood. Thanks so much
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        cornelius_oconnor
        cornelius_oconnor
        Contributor ⭐️
        Jun 8, 2016 9:47 PM UTC
        This reply was created from a merged topic originally titled Only display whole numbers in bar chart graphs. We don't have half customers :).

        I've recently made a handful of new reports/dashboards to track customers in different stage's. The bar charts are displaying 1.5, 2, 2.5 etc... which seems odd. We are tracking customers stage - so there should not be and half increments here. It looks as though it happens when the scale of the report is under ten. For the comparable reports that have a scale bigger than 10, the half increments vanish and whole numbers are used. For consistency sake looking at the reports, it would be AMAZING to just have everything in whole numbers!   Can you share a few examples of why someone would use half numbers in gainsight?  I'd love to hear a few ideas!
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        gaurav_kotak
        gaurav_kotak
        Expert ⭐️
        Jun 8, 2016 11:50 PM UTC
        This is planned for Q2 / Aug release
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        darkknight
        darkknightAuthor
        Expert ⭐️
        Sep 14, 2016 1:12 PM UTC
        Was this ever released?  I see a "Display X Decimal Places" option but if that is intended to give me the ability to restrict the decimal functionality it doesn't seem to be working....

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        Jeff Kirkpatrick
        darkknight
        darkknightAuthor
        Expert ⭐️
        Oct 19, 2016 12:05 AM UTC
        Bump.
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        Jeff Kirkpatrick
        venky_reddy_k
        venky_reddy_k
        Helper ⭐️
        Mar 22, 2017 8:36 AM UTC
        The above issue has been taken up for Spring 2017 release. The idea is to present decimals on axes ONLY when the measure represented on the axis has decimals. If the measure is a whole number, then represent the axis labels using whole numbers only (so in case of CTAs /Cases closed, which is a whole number, you will not see decimal labels).
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        leanne
        leanne
        Contributor ⭐️⭐️⭐️⭐️⭐️
        Oct 19, 2017 9:45 PM UTC
        We're seeing this again in some of our reports (half of a service?)  Anyone else?
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          tom_gerth
          tom_gerth
          Gainsight Employee ⭐️⭐️
          Oct 23, 2017 3:32 PM UTC
          I'd like to bump this post as well.  I understand that this happens based on fitting the data into the report UI in an attractive way, but it is inconsistent based on the amount of data shown in a report, and can definitely be deceiving when trying to look at data where there are no decimal values to report.
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          Enterprise Support Manager, Gainsight
          darkknight
          darkknightAuthor
          Expert ⭐️
          Nov 29, 2017 2:47 PM UTC
          Anyone paying attention to this thread?  

          Example as of today:

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          Jeff Kirkpatrick
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