Skip to main content
darkknight
darkknight
Expert ⭐️
September 21, 2015

Reports 2.0: Ability to change X or Y axis numbering to exclude decimal notation

  • September 21, 2015
  • 28 replies
  • 185 views
When I create a support case report and a customer's case volume is low, the X-axis shows decimal notation, but there is no such thing as 0.25 of a support case. (see image)



Need the ability to determine whether or not the decimal notation is contextually applicable and enable or disable where appropriate.

      28 replies

      Show previous replies
      leanne
      leanne
      Contributor ⭐️⭐️⭐️⭐️⭐️
      November 29, 2017
      The scale on your example chart there is even dumber than what we were seeing before.  Increments of 2.5?!?!
        melissa_i_959be6
        melissa_i_959be6
        Contributor ⭐️⭐️⭐️⭐️⭐️
        November 29, 2017
        We were told  the graph formats itself this way by design in order to fill space and provide a cleaner looking report.  That it adds the decimal places in order to fill space and avoid large gaps between data points.

        Two things:

        1) Jeff's chart is laughable at this point with the feature "working as expected". Cleaner is not what I see there.

        2) I edited out the added decimal places from our chart we're seeing this with and I am 100% okay with the spacing. Extra white space has never seemed to be a concern any where else in the app.

          darkknight
          darkknightAuthor
          Expert ⭐️
          November 29, 2017
          Completely agree with you Melissa, and thanks Leanne for your comment as well.  

          Gainsight - Please address this asap because it really impacts credibility of the tool to put reports like this in front of CSMs or Executive Leaders - not to mention customers.
          Jeff Kirkpatrick
          venky_reddy_k
          venky_reddy_k
          Helper ⭐️
          December 11, 2017
          Sorry for the inconvenience Jeff. We will take care of it and ship it in a patch with in winter timeframe.

          Thanks
          Venky

           
          darkknight
          darkknightAuthor
          Expert ⭐️
          April 18, 2018
          PLEEEEEEEASE fix this Gainsight.  I was just on a call with leadership demo-ing a dashboard and it's so embarrassing! There is no such thing as .75 of an account!  

          Jeff Kirkpatrick
            leanne
            leanne
            Contributor ⭐️⭐️⭐️⭐️⭐️
            April 18, 2018
            If I could like this more than once, I would.  You hit exactly the issue.  It's not that the reports are wrong, but I'm embarrassed to show them to management. 
              darkknight
              darkknightAuthor
              Expert ⭐️
              April 18, 2018
              I opened a support ticket on it. I consider this a bug.  Said he was going to escalate it internally.  

              I definitely don't intend to be glib, but up above it said "this is planned for Q2 / Aug release" 2 years ago.  Not sure what happened, but problem still exists...
              Jeff Kirkpatrick
                venky_reddy_k
                venky_reddy_k
                Helper ⭐️
                April 26, 2018
                Hi Jeff,

                I am working with engineering to make bandwidth for this item. I should be able to update here on ETA by early next week.

                Really sorry for the inconvenience.

                Thanks
                Venky
                  Terms & ConditionsAccessibility statement