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logan_t
Contributor ⭐️⭐️⭐️
Jun 16, 2016 7:56 PM UTC

Supporting Hyperlinks in Reports

Some customers have custom fields that contain useful URLs on the Account or Customer object. But when a report containing these URLs is displayed on something like the C360 page, they are not able to "right click > open link in new tab" to easily navigate useful pages.

This is something that would add usability and convenience to many!

    15 replies

    andrew_cummins
    Helper ⭐️
    Jun 16, 2016 8:15 PM UTC
    If we were able to do this then if my developers were to create a webpage to house the URL then we could actually "click" on the hyperlink instead of "right click > open link in new tab". But since these reports are visual force pages right now it will not allow us to do what is stated above and would not allow us to do what I am saying here. 
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    sudarshan_vig
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jun 21, 2016 12:20 PM UTC
    Nice idea, we would be able to do this. The functionality we can aim for is, if the data in Reporting has any value which is a URL, we would convert it into a link and on-click it opens up a new tab. 

    Will try to have this done by the next major release (Q2 end).
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    andrew_cummins
    Helper ⭐️
    Jun 21, 2016 3:56 PM UTC
    That would be GREAT!
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    andrew_cummins
    Helper ⭐️
    Jun 21, 2016 4:01 PM UTC
    I was going to have my SF admin team create a Website to "house" the link from say a PDF that is hyperlinked. Would they still need to do this or will your enhancement make this so my Admin team does not have to worry about it?
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    sudarshan_vig
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jun 28, 2016 7:30 AM UTC
    Hello Andrew, I am afraid I didn't quite get what you meant by "house" the link from a PDF. Can you elaborate a bit more on this? Tx.
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    andrew_cummins
    Helper ⭐️
    Jun 28, 2016 2:58 PM UTC
    For some of our hyperlinks we have a stored PDF on a different server so we were going to create a hyperlink to display the stored PDF when you click on the hyperlink. I'm not sure of all the details sorry. I know that right now we can copy the URL and paste it into a new tab and that works to go to the PDF but if we try to click on the hyperlink we are not able to in click on it in Gainsight, we are able to click on it in SF, but in either situation the hyperlink does not do anything. 
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    sudarshan_vig
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jun 29, 2016 5:03 AM UTC
    Hey Andrew, do you mean a link of this sort? ( [u]https://uploads-us-west-2.insided.com/gainsight-us/attachment/Internet-of-Things-Vision-Future2012.pdf[/u]). If this is what you mean, it would be supported for sure.
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    andrew_cummins
    Helper ⭐️
    Jun 29, 2016 1:18 PM UTC
    Yes that is exactly what I mean. Awesome! Does that mean since we are at the end of Q2 that it will be included in the July 7th release?
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    sudarshan_vig
    Contributor ⭐️⭐️⭐️⭐️⭐️
    Jun 30, 2016 6:23 AM UTC
    Hey Andrew, this will be available at the end of Q2. Cheers !
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    dan_ahrens
    Expert ⭐️⭐️⭐️
    Nov 8, 2016 7:07 PM UTC
    Hi Sudarshan, are there any updates on this request?
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    VP of Customer Success at Forcepoint