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Survey from within Product

  • June 3, 2015
  • 11 replies
  • 72 views
kdehartgainsightcom
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I've talked to a number of customers who would love to be able to have their NPS survey within their own product. Is this item on the roadmap? 
Another common request I hear, is ability for the NPS question itself to be within the survey email body, that has been sent to the customer (so doesn't require clicking a link to be taken to the survey)
    jean.nairon
    max_hinze
    jason_metzler

    11 replies

    sumesh
    • sumesh
    • Helper ⭐️⭐️
    • June 4, 2015
    Hi Kelly,

    Both these requirements is in our roadmap. Actual timing is TBD.

    Thanks,
    Sumesh
    jason_metzler
    leah_jaggars
    becky_thomas
    nick
    • nick
    • Contributor ⭐️⭐️⭐️
    • July 14, 2015
    We are strong proponents of having NPS ability within our product and tying those responses into Gainsight. This would be SUPER valuable and highly utilized. It's widely accepted that response rates in-product are much higher than via email.

    Thanks!
    gabriel_hobbs
    katie_blair
    • katie_blair
    • Contributor ⭐️⭐️
    • September 23, 2015
    This would be great to have the survey in the body of the email!  Hopefully, it would greatly improve completion rates.
    lane_h
    lane_h
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    • lane_h
    • Helper ⭐️
    • March 28, 2016
    Today, we came across the desire to have a survey question in an email. This would allow us to quickly receive an answer instead of taking a customer to a new page.
    Director of CX and Scale Programs
    lane_h
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    • lane_h
    • Helper ⭐️
    • March 28, 2016
    Hi Sumesh,

    Is there an update on the timing for this release?
    Director of CX and Scale Programs
    gaurav_kotak
    • gaurav_kotak
    • Expert ⭐️
    • March 29, 2016
    Embedding the survey question in email is planned for July/Aug. Providing in-product surveys or an API to create custom widget is something we agree is valuable but don't currently have an ETA.
    lane_h
    lane_h
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    • lane_h
    • Helper ⭐️
    • March 29, 2016
    Thank you for the update! It would be great to have the embedded survey question sooner because of something we are currently trying to accomplish, but I'm glad to see it on a timeline.
    Director of CX and Scale Programs
    eygl_skarsdttir
    • eygl_skarsdttir
    • Contributor ⭐️⭐️
    • February 2, 2017
    Is there an update on this issue? Our org would very much like to be able to have embedded surveys in an email outreach or even better if it could be within our product.
    max_hinze
    elaine_cleary
    max_hinze
    • max_hinze
    • Contributor ⭐️⭐️
    • February 21, 2017
    A much-wanted feature. Just by not beeing able to have the actual survey within an email, we consider other vendors for sending our surveys. Surveys within emails is an important point for our org.
    jessica_brunelle
    jessica_brunelle
    I would also like the ability to at least embed the survey in an email and not an external page. 
    lane_h
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    • lane_h
    • Helper ⭐️
    • May 2, 2017
    I believe I heard that NPS in an email is coming in one of the next releases.
    Director of CX and Scale Programs
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