Gainsight Employee ⭐️

Survey from within Product

Forum|Forum|11 years ago
June 3, 2015
11 replies
103 views

I've talked to a number of customers who would love to be able to have their NPS survey within their own product. Is this item on the roadmap?
Another common request I hear, is ability for the NPS question itself to be within the survey email body, that has been sent to the customer (so doesn't require clicking a link to be taken to the survey)

sumesh

Helper ⭐️⭐️

Hi Kelly,

Both these requirements is in our roadmap. Actual timing is TBD.

Thanks,
Sumesh

nick

Contributor ⭐️⭐️⭐️

We are strong proponents of having NPS ability within our product and tying those responses into Gainsight. This would be SUPER valuable and highly utilized. It's widely accepted that response rates in-product are much higher than via email.

Thanks!

katie_blair

Contributor ⭐️⭐️

This would be great to have the survey in the body of the email! Hopefully, it would greatly improve completion rates.

lane_h

Helper ⭐️

Today, we came across the desire to have a survey question in an email. This would allow us to quickly receive an answer instead of taking a customer to a new page.

Director of CX and Scale Programs

lane_h

Helper ⭐️

Hi Sumesh,

Is there an update on the timing for this release?

Director of CX and Scale Programs

gaurav_kotak

Expert ⭐️

Embedding the survey question in email is planned for July/Aug. Providing in-product surveys or an API to create custom widget is something we agree is valuable but don't currently have an ETA.

lane_h

Helper ⭐️

Thank you for the update! It would be great to have the embedded survey question sooner because of something we are currently trying to accomplish, but I'm glad to see it on a timeline.

Director of CX and Scale Programs

eygl_skarsdttir

Contributor ⭐️⭐️

Is there an update on this issue? Our org would very much like to be able to have embedded surveys in an email outreach or even better if it could be within our product.

max_hinze

Contributor ⭐️⭐️

A much-wanted feature. Just by not beeing able to have the actual survey within an email, we consider other vendors for sending our surveys. Surveys within emails is an important point for our org.