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kdehartgainsightcom
Gainsight Employee ⭐️
kdehartgainsightcom
Gainsight Employee ⭐️
Jun 3, 2015 5:39 PM UTC

Survey from within Product

I've talked to a number of customers who would love to be able to have their NPS survey within their own product. Is this item on the roadmap? 
Another common request I hear, is ability for the NPS question itself to be within the survey email body, that has been sent to the customer (so doesn't require clicking a link to be taken to the survey)

      11 replies

      sumesh
      sumesh
      Helper ⭐️⭐️
      Jun 4, 2015 7:16 AM UTC
      Hi Kelly,

      Both these requirements is in our roadmap. Actual timing is TBD.

      Thanks,
      Sumesh
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        nick
        nick
        Contributor ⭐️⭐️⭐️
        Jul 14, 2015 4:50 AM UTC
        We are strong proponents of having NPS ability within our product and tying those responses into Gainsight. This would be SUPER valuable and highly utilized. It's widely accepted that response rates in-product are much higher than via email.

        Thanks!
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          katie_blair
          katie_blair
          Contributor ⭐️⭐️
          Sep 23, 2015 7:38 PM UTC
          This would be great to have the survey in the body of the email!  Hopefully, it would greatly improve completion rates.
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            lane_h
            lane_h
            Helper ⭐️
            Mar 28, 2016 6:13 PM UTC
            Today, we came across the desire to have a survey question in an email. This would allow us to quickly receive an answer instead of taking a customer to a new page.
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            Director of CX and Scale Programs
            lane_h
            lane_h
            Helper ⭐️
            Mar 28, 2016 6:13 PM UTC
            Hi Sumesh,

            Is there an update on the timing for this release?
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            Director of CX and Scale Programs
            gaurav_kotak
            gaurav_kotak
            Expert ⭐️
            Mar 29, 2016 8:24 PM UTC
            Embedding the survey question in email is planned for July/Aug. Providing in-product surveys or an API to create custom widget is something we agree is valuable but don't currently have an ETA.
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              lane_h
              lane_h
              Helper ⭐️
              Mar 29, 2016 8:31 PM UTC
              Thank you for the update! It would be great to have the embedded survey question sooner because of something we are currently trying to accomplish, but I'm glad to see it on a timeline.
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              Director of CX and Scale Programs
              eygl_skarsdttir
              eygl_skarsdttir
              Contributor ⭐️⭐️
              Feb 2, 2017 7:53 AM UTC
              Is there an update on this issue? Our org would very much like to be able to have embedded surveys in an email outreach or even better if it could be within our product.
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                max_hinze
                max_hinze
                Contributor ⭐️⭐️
                Feb 21, 2017 10:28 AM UTC
                A much-wanted feature. Just by not beeing able to have the actual survey within an email, we consider other vendors for sending our surveys. Surveys within emails is an important point for our org.
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                  jessica_brunelle
                  jessica_brunelle
                  Contributor ⭐️⭐️
                  May 2, 2017 8:27 PM UTC
                  I would also like the ability to at least embed the survey in an email and not an external page. 
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