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mmccluregainsightcom
Contributor ⭐️⭐️
March 14, 2017

The ability to change the "FROM" email address when using the email assist feature

  • March 14, 2017
  • 32 replies
  • 502 views
We are continuing to see a marked increase for the need to be able to change the "FROM" email address when you are using the email assist feature in cockpit. 

Perhaps the most pressing use case occurs when have to white label for a subdomain. Given that the email assist feature looks only at the currently logged in user we find our selves in the position where these emails are going out without proper white-labeling in place and this can cause a decrease in the probability of a successful delivery.

In addition to this, customers would like the ability to have the email come from the assignee of the task itself irrespective of who triggers the email.  

    32 replies

    nora_soza
    Helper ⭐️
    September 12, 2017
    @Lila or another community moderator -- would it make sense to branch this new request into a new thread? I'm worries this will be overlooked with the implemented status attached.
    sai_ram
    Expert ⭐️⭐️
    September 14, 2017
    Hi Nora, Yes,absolutely make sense to create new thread.Good if you could post new one,will be easier for you to track.
    nora_soza
    Helper ⭐️
    September 14, 2017
    seth
    Expert ⭐️
    April 25, 2018
    That other post is apparently no longer available ("Sorry! You don't have access to the content you requested"), and I want to be able to have CSMs send Email Assists from our "accounting@" email address. Does the post still exist somewhere, or should I create a new one?
    AI Transformation @ Gainsight
    darkknight
    Expert ⭐️
    April 25, 2018
    Seth, I haven't done it before but I *think* it's a combination of

    •  Admin/Email Configuration/Compliance
    •  Admin/Call to Action/General Settings/Choose From email address is email assist





    Then again I could be wrong :)   The documentation isn't very clear.

    Let me know if you get it figured out.  
    Jeff Kirkpatrick
    Gainsight Employee ⭐️
    April 26, 2018
    Hi Seth,

    Not sure why you are not able to access the post, its still available, can you try by Signing-Out and Signing-In again? 
    darkknight
    Expert ⭐️
    April 26, 2018
    I get the same error Seth gets and I have logged in/out multiple times.

    Jeff Kirkpatrick
    seth
    Expert ⭐️
    April 27, 2018
    Jeff, the issue is that those features allow me to change the [i]domain of the email address, but I can't change anything [i]before the '@' in the email address.

    Hitesh, what's the name of the category that the post was moved into? Is it an employees-only category?
    AI Transformation @ Gainsight
    Gainsight Employee ⭐️
    April 27, 2018
    @Seth, i see that the post above is restricted, may be that is one of the reason, however i have forwarded the issue to our community manager, and this issue should be resolved soon for you 🙂
    sai_ram
    Expert ⭐️⭐️
    April 30, 2018
    @Jeff and @Seth - Could you both check whether you are able to access the post now?Please let me know if you any issues in access the post.