Access Restricted

hi ​@Matthew Thompson, thx for reporting the problem. I will check with the team.

That’s been my experience the past few weeks as well

Oh ​@DannyPancratz sorry to hear it. Let me increase the priority of this issue. 

​@Aleksandra -

Just to update: I now get a blank screen. I’m using the latest version of Safari and Mac OS.

Hi ​@Matthew Thompson, I am working to resolve this issue and would appreciate some information from you.

• Have you tried logging in again after the page failed to load?

• Does this problem occur only when your session has been inactive for a few hours, or does it happen every time you attempt to log in?

• Have you tested with a different browser, and if so, are you experiencing the same issue there?

Your assistance in checking these points and letting me know the results would be very helpful.

Hi ​@ashish.lal,

I’ve just tried it on Safari Incognito, had to log-in fresh and same result. Microsoft Edge on Mac does load now, but this is not my preferred browser and Safari was working before.

Thanks.

​@Matthew Thompson please let us know if now New Dashboards work fine for you or are you still having access issues. Thx in advance 

​@Aleksandra -

All is working now. Thanks.

Hi,

I have the same issue. Can anyone please help?

 

Thanks,

Roy

​@Aleksandra i also have restricted access issues when trying to access the new dashboards

thx ​@Gcheung for your message. Our team is checking.

Same issue for us as well ​@Aleksandra 

​@Gcheung could you please let me know if your access to the New Dashboards works fine now? 

Yes, I can access it!

​@Aleksandra I’m observing the same issue.

​@Aleksandra For some reason today, I am getting the Access Restricted message again when trying to access the New Dashboards

​@Gcheung thank you for reporting the issue. I asked the team to check, and I would like to ask you to check again and say if now is fine or not. Thank you in advance, and I’m sorry for any inconvenience.

​@Aleksandra I’m back in. Another customer shared a “hack” with me where I just need to log out and log back in to get access again

HI there! ​@Aleksandra I’m encountering the same issue as others. Can you help? 😀

Hi ​@gracefacex 

Thank you for your message. Please check if now all is working fine.

I had the error, then got it the dashboards. 

However this was short lived as for the past week i have lost access again.

Hi ​@alan.edwards 

It sounds like you might have a stale session. Try logging out and then back in to see if that fixes the issue.

Let us know if it still doesn't work.

I ran into the same issue today.  It worked after I logged out and re-authenticated again via SSO.  It might be good if they included that instruction in the activation email.

​@Aleksandra I am getting the restricted error again today after I established a new session yesterday.  Are we required to log off and on again with SSO every time we want to use this feature? I don’t normally have to re-authenticate to work within the Control environment.

​@emiller I understand it's not the ideal user experience, but yes, you'll need to log off and log back in with SSO each time to use this feature.