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Matthew Thompson
Contributor ⭐️⭐️⭐️
May 13, 2025
Question

Access Restricted

  • May 13, 2025
  • 26 replies
  • 472 views


Afternoon!

Went to access the New Dashboards today get this error:

“Your Gainsight access is currently restricted due to authentication settings. Please contact your Gainsight/CC admin for assistance.”

I’ve not made any changes to my Gainsight account, so not sure what’d be causing it!

 

Any ideas?

26 replies

Aleksandra
Gainsight Product Manager
August 22, 2025

thx ​@Gcheung for your message. Our team is checking.

Aleksandra
ryanne.perry
Helper ⭐️
August 22, 2025

Same issue for us as well ​@Aleksandra 

🌻 Ryanne
Aleksandra
Gainsight Product Manager
August 27, 2025

@Gcheung could you please let me know if your access to the New Dashboards works fine now? 

Aleksandra
Gcheung
Contributor ⭐️⭐️
August 27, 2025

@Gcheung could you please let me know if your access to the New Dashboards works fine now? 

Yes, I can access it!

Mithila Jayalath
Helper ⭐️⭐️
August 29, 2025

@Aleksandra I’m observing the same issue.

Gcheung
Contributor ⭐️⭐️
August 29, 2025

@Aleksandra For some reason today, I am getting the Access Restricted message again when trying to access the New Dashboards

Aleksandra
Gainsight Product Manager
September 1, 2025

@Gcheung thank you for reporting the issue. I asked the team to check, and I would like to ask you to check again and say if now is fine or not. Thank you in advance, and I’m sorry for any inconvenience.

Aleksandra
Gcheung
Contributor ⭐️⭐️
September 4, 2025

@Aleksandra I’m back in. Another customer shared a “hack” with me where I just need to log out and log back in to get access again

gracefacex
Contributor ⭐️⭐️
September 12, 2025

HI there! ​@Aleksandra I’m encountering the same issue as others. Can you help? 😀

 

Grace C
Aleksandra
Gainsight Product Manager
September 15, 2025

Hi ​@gracefacex 

Thank you for your message. Please check if now all is working fine.

Aleksandra