Pulse Europe 2024 Content Available On-Demand!
The latest news and and tips on getting the most out of the Gainsight Community
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Sometimes mistakes can be "beautiful" and sometimes you just need to have fun for a few minutes while swimming in data and user requests! What cool/colorful "art" can you create from Gainsight widgets/reports? This was my first "Happy Accident" 🙂 (Please be mindful of not sharing any significant data and ENJOY!)
Hi all, I've certainly developed a passion for online communities, since we launched our OVO forum back in 2017. As a moderator, I'm asking anyone at Insided, and all of the lovely community managers that use this platform for advice. Plus it's a good talking point! What 5 actions should someone take, or 5 skills that someone needs to learn, that would put them in a great place to pursue a career working with online communities?
Hey everyone, I'm happy to announce that we'll be launching our Insided community this week. Lots of little things to take care of but the team and I are really excited. A lot of hard work has gone into this on the Insided side and ours. Be sure to send us some 'good vibes' this week. I'll circle back here and share our new community with you when we're up and running. Cheers
You are reading this on a Desktop PC. There is nothing wrong about that, we also do it. However, most of your users visit your Community via their mobile device (usually 60%-80%). We want to offer a high-quality experience for all visitors, no matter what device they are using. Our fully responsive design is there to ensure that every user can enjoy the community, even on smaller screens. As we constantly improve the platform we also have to make sure that the experience on smaller screens remains good. This is why our product team organized the "mobile week" @ inSided: During the mobile week we wanted to access our own (internal) Community as much as possible via mobile, in order to spot those issues which are only visible to people who access via their smartphones. We had two goals: To boost the mobile usage during this week from 15% to more than 50%. To receive as many reports on bugs / layout issues as possible, so that we can optimize the mobile experience even more. We ar
There's still time to nominate yourself or someone else you'd like to see speak at the Pulse conference in San Francisco, CA, in May, 2019! We've extended the deadline until Dec. 21, to give you a chance to be heard! Click here for more details and to nominate someone!
Kudos to Danielle Juson - content writer on the InSided blog. I am really enjoying that material and sharing with my team. Please pass this along to her. Some of her recent posts: Enrich Your Help Center With User-Generated Content Does Your Knowledge Base Really Answer Your Customers' Questions? How to Grow Your Online Community at Lightning Speed Enjoy!
We have just signed up with Gainsight and I am the designated admin. We have also only recently implemented Salesforce (only Opportunities) for our Sales team, however our Salesforce admin has left. I'm considering stepping into the breach and taking on Salesforce admin as well. I have no experience of Salesforce. Would it be too much to take on admin for both? What kind of time does it take to get a decent grasp of Salesforce (and what are the best training resources to do so). Really appreciate any feedback. Thank you!
Congrats on the new Community from table #9
Welcome to the Gainsight Customer Success Community! Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will: Discuss product questions, best practices, solutions and workarounds Share product feedback and have your ideas acknowledged and implemented regularly Connect with peers through discussion, build rapport on the Community, and during events Feel appreciated for their contributions, help others and “pay it forward” We invite you to participate, but we do have a few guidelines for using Community.Community Profiles: When creating your account, be sure to use your real name and your work email address. You can add a personal email address as a secondary option, but a work email helps us to identify which company you work with. Including a secondary email address will help you maintain access to your profile if you change companies later. We encourage you to include a photo and your position titl
Thought I would share this interesting post on "Down Voting" Data Mining Reveals How The “Down-Vote” Leads To A Vicious Circle Of Negative Feedback I think they have the right idea and I tend to agree with their research. Here is the link to the research paper
Not sure if this is the place to surface this, but in within the past week or so, I've started to get email notifications from random Get Satisfaction communities for places that I follow here in the Gainsight community. e.g. I got an email today about a post in Appery.io's community because it was posted in [i]Product News & Updates and I follow Product News & Updates in this community. What's weird to me is that I've never been to Appery.io's community and somehow I have a profile there with my contact info. Is this something that's to be expected? I had originally thought that I was getting random phishing emails that looked a lot like Gainsight community emails, but after looking at one a bit more, I realized that these were just emails from a different community.
Came across this post and thought I would share: It shows you how engaged different portions of your user base are. What are your thoughts on this? is it useful? Segment Your User Base: Depth of Engagement The Power User Curve: The best way to understand your most engaged users Thanks
Hi all, You've probably heard of the Community Roundtable, that publishes a yearly report on the State of Community Management. This provides valuable insights to many community managers worldwide. It would be great if you can also fill in their survey, so they get more data and this way we can also involve inSided in the results 😉 http://www.surveygizmo.com/s3/4145523/State-of-Community-Management-2018 The report will be released in May, we'll make sure to add a link to it on inSpired Community. Thanks for your participation! Denise
Hello everyone! ☺️ Today, our community celebrates its first anniversary! 🍾🍻🥂 Time flies and I can´t believe that this post made by my colleague Hugo already has one year! Our aim is still the same: “to empower clients, and bring us closer to them, by being the more relevant, rich, fast and simple online help channel to solve questions and share experiences”. Let me present to you our latest number, that makes our team very proud of: What else can we say? Now, more than 50% of our traffic is coming from mobile devices; Our moderation team have edited more than 1 500 titles; There are more than 11 500 tags; On October and November we estimate around 60k call deflected. What have we done to celebrate this special date? We have sent personalized private messages to our most active users; Also, sent SMS to all internal Customer Care staff; Published an article on our Intranet; Started a small Ad Words campaign; We will launch an exclusive contest to award 5
Hi everyone, A former colleague of mine recently shared an interesting article with me on the topic of machine learning & AI in a community & support context. I’d like to share it here, too, and thus start engaging in an ongoing conversation where all of us have the opportunity to find & share relevant content worthwhile reading. So, without further a do, I’ll start with this: http://www.instrument.com/work/moderator What articles - or books - have you come across recently that were relevant to your job? Are you subscribed to any blogs, newsletters, podcasts (you name the format) to keep up to speed on what’s happening in the professional Community & Customer Support world? Cheers Mathis
Does the Gainsight Community software support the tagging or mentioning of another user? I find myself occasionally wanting to reply to a specific item in a thread or call out a specific user, but cannot see if / how the Community supports tagging a user (for example, @Matthew Lind, if I somehow wanted to get my own attention).
@Henri @Steven B @Bram2 @Sophie, I was quite impressed with the super cool brand activation that Proximus made in Rock Werchter! So many people were wearing Proximus caps! Really well done! Second best only to the music ;) Congrats!
Hello, I joined inSided as a Product Owner for Developer Experience at the beginning of the year. I am eager to understand the jobs, pains and journey you take with our products from a development point of view. Feel free to show your interest if you are happy for me to observe, interview and gain insights about the developer experience with your community. What counts as Developer Experience? Using our APIs Creating cool integrations Tools and Deliverables for a developer. For example, SDKs, Docs etc. Best wishes, Gino
Hi all, Later this year we will host our Annual inSpired Conference here in Amsterdam! ☺️ Looking forward to seeing you all there again. Soon, we will provide you with more information on that. For now, I am interested to hear what other events you are attending about communities/social support/engagement/etc. And if you go to an event, what are you mainly looking for? I am curious to hear!
Hey guys, following the last Innovation Lab and the comments about a back-end shortcut I thought this community would be the right place to share the workaround we use at Sonos. This will work if you are a Google Chrome user but you might have other ways to implement it on other web browsers. The trick is to replace the Chrome Home button by the shortcut. 1. Activate the home button: Go to the Chrome Settings > Appearance and activate Show Home Button 2. Modify the following code by replacing the Sonos url with yours: code:var url = window.location.toString();window.location = url.replace(/en.community.sonos.com/, 'sonos-en.insided.com'); 3. Click on 'Change', select 'Open this page', paste the code and press OK. Now you should be good to go. Please keep in mind that it will work only if you are in a front-end topic page. This will not work in you are in the home or a sub-forum page. I hope this helps you guys in your daily operations, if you have any issues with the code and your
At inSided, we have a nice tree and we got the opportunity to give each other compliments by hanging a compliment card for a colleague in the Christmas tree. And then we thought; we want to give you the opportunity to hand out compliments too! So: who would you like to send on Chrismas Holiday with a good feeling? Who deserves a compliment for their community, something in design or strategy, or the way they handle super users for example? Be open & share your compliments!
December 1st we had over 120 of you joining the inSpired Community Event! You all participated in multiple sessions and connected with each other over drinks and dinner. Some of you even made it to the after party. For those who weren't there; we missed you! If you want to get a glimpse of what happened at the event, below are the topics that were created by Social Inc. during the sessions. Let's keep those conversations going! Sonos' Keynote: The three pillars of Sonos, what's your next bet? Session about gamification: Put you, you and you on the game Session about turning content into powerful insights: Data, it's what you do with it that counts Session about co-creation: How do you co-create with your community? Session about integrations: Integrating communities, best practices Session about the future role of online communities: Where do you see your community in five years time? Session about creating engaging content: Brand publishing and how to get started. We
I will be attending Pulse Europe taking place November 30 and December 1 representing Gainsight's Product team. If you or any of your team members would like to meet during the conference, please reach out to me directly at dstokowski@gainsight.com to schedule a meeting.
