Community News

My client based in San Francisco, CA/Chicago, IL has an excellent opportunity for a Gainsight solution architect/Administrator.  Please let me know if you're interested, and contact me on nkishore@lat36.com.  thanks!   #Gainsight #Gainsight_Admin #Gainsight_architect

You may have noticed some recent improvements to Community search!   Advanced Filters When you search for information on the Community, you now have advanced filters available. Filter options include categories (CS, PX, Product News, etc.), post type (ideas, questions, articles), and tags.     Category specific search When you search within a specific category, the dynamic search results (displayed directly under the search bar) are limited to that particular category. If you view the complete list of results, you will see potential matches from across the community, along with the advanced filter options.     Happy searching!

We are evaluating Gainsight NXT and have some confusion on Salesforce Integration and Licensing - specifically this statement: If you have Gainsight users who don’t have access to Salesforce, they no longer have to bother with the Salesforce login process. They will be setup with a Gainsight login and username and will log into Gainsight directly (yay!).   These users will be able to access Salesforce data that’s been integrated into Gainsight via our Salesforce Connector. And any modifications that these users make to Salesforce data can be pushed back to Salesforce to keep your data in sync. This reads to us we could have 50 Gainsight NXT users whom are non-salesforce users updating Salesforce data? We are concerned as this seems to contradict Salesforce MSA on integration and indirect access that each user updating salesforce data requires a salesforce license. Does anyone have any insight here?     

Does anyone use Salesforce to house their Community? If so, how do you pull engagement data from the community into Gainsight?

Hey, I am getting ready to take the Gainsight Admin exam and I was wondering if there were any other exam prep materials out there to study from besides the training videos/quizzes? Any sort of tips and ideas would be useful!   Respectfully, Jose

I’m an experienced Gainsight user who is new to Gainsight Admin. Hoping to connect wih other Admins to get me through the pain of learning. I’ve inherited an instance and I’m not seeing the Admin part of it get an easier as I go through the online training. Hoping to develop a support network to help me get over the hump! I appreciate any connections!! Thank you.

The 2020 Community Industry Trends Report is available from CMXhub - it’s free and ungated. It provides some really good insights - top frustration for community managers - increase engagement. Most common objective for community managers - customer retention and loyalty. Less than 50% of community managers are able to track customer retention and less that a third are using a CRM tool to link to customer data. I am excited that InSided has a saleforce plugin that will link to customer data in development, this will help me show value and track customer retention. Download it today and share your thoughts

Prior to the recent Gainsight Community platform change, emails from the community when a post was created or updated would contain the context of the post.  This was so much more efficient – I could read the context of the post and/or the update directly in the email and if it wasn’t something that interests me or to which I feel obliged to reply, I could just discard it.Additionally, I’ve observed that I’m getting emails that say a “new” post was created, but it’s actually a response to a prior post.As an example, please see below.  I received this email today and it states “A new topic has been created in CS ideas” created by user “jaw”  However, when I clicked on the link to go view the post, I found that this was actually posted 5 months ago.  Apparently the reason I am getting an email to

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Peter Staal and Kirsten Wagenaar from Bind have written a book about communities. The book 'Organising in communities' will be published in the autumn! For the book we interviewed dozens of organisations such as KPN, RTL, Philips, Shell, Ziggo and several municipalities and ministries in order to be able to translate theory into practice in the best possible way. The book takes the reader along in twelve chapters on the how and why of communities in which theoretical models, quotes, practical tips with a vision of the future and the role of business communities. Initially the book will be published in Dutch. Further information and to reserve your copy: https://www.managementboek.nl/boek/9789463191982/organiseren-in-communities-peter-staal#over

Hi Everyone,Good day!Since we have migrated to a new community, I would like to introduce the new UI. Click here to watch the short intro video for the same.Thanks! 

Because we live in a world wherein compliments or kudos are far to few and between, you all did a bang up job on the new communities stuff like Related Topics, keeps folks like me (sometimes) from asking questions that you all have already answered! Big kudos to you all 

I feel like I'm asking for a lot of things, and this probably doesn't fit here but commenting anyway - I understand there's a 'like' function here, but within the ideas section, it would be nice if we could see the highest voted ideas and also an option to vote for them or what have you. I saw a post from @julie_pinto about alerting on PM errors, which is a great idea - there were some likes, some comments, but I have no idea whether we would have more collective 'juice' through commenting, through clicking like, or where these ideas ultimately end up - I'm also too lazy to try and look through all the ideas here and 'thumbs up' all of them, so a kind of vote system for ideas, and maybe tagging them when they're something you've created an RFE or whatever for would be cool.

hey @lila_meyer! just wanted to flag this profile in case it hadn't been raised: https://community.gainsight.com/users/casuallove

Hi, Does anyone have a link to the recording of the webinar? Thanks, Lucian

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Together with the Radboud University (Nijmegen, The Netherlands), we (Bind Community Building) have set up a course on communities. The course covers everything from the scientific theory to practical implementation. Topics such as informal leadership, the psychology of participants and organisational aspects of communities will be discussed. In this course, a community is defined as a collection of participants or organisations that contribute to a collective goal on the basis of common values or identity. As the environment of organisations is fundamentally changing, the boundaries of organisations are blurring, knowledge sharing is becoming easier through technology and organisations and people are looking for connections. This calls for a new way o

I am currently looking for candidates for our open position, Business Systems Analyst - Post Sales to join my Business Systems Team. This is a great opportunity to be a part of a successful, rapidly growing company with an awesome company culture! This role will manage many of the systems our teams use to manage our customers. You will work with our Post Sales Leaders and Operation Teams for Customer Success, Professional Services and Support. Specicalty we need someone who is a Gainsight and Salesforce Admin who have a baseline understanding of a Customer Success organization. Excperience with Gainsight's new paltform NXT a huge plus! Please apply if interested or send to someone who you think would be a good fit.

We want your help in coming up with individual moderator objectives and KPIs, to support our team objectives around traffic/activation, value and ROI. It's actually tricky to ID 'effective and successful moderation': If one regular user becomes a super user, who knows which mod did all the grafting. If 1000s of post fields have been added, there's no indication which mod added them. Peer to peer might be due to a diligent mod's PMs, whereas another mod leaving comments leaves a bigger footprint and appears more active Effective content creation, views and comments etc is something we're thinking about. How many 'Likes' is also a good indicator of helpfulness. Any tips would be welcome!

I have been involved a large part of my career in promoting the best use of virtual communities. I would like to praise Gainsight and this community's members on what you are doing here: this community is vibrant and resourceful. I recall at Pulse 2017, the product managers confirming they are actively involved in the community. That's the cornerstone of its success. You've answered questions on how to do things that are not so obvious. You inspired your product map from the ideas from this blog. Support has been exposing enhancements they come across in this community for buy-in. You started to publish periodic lists of your plans with these suggestions and more recently, you are closing the loop as the functionalities get delivered. We feel a sense of progression. The drumbeat of this community: community participants helping each other. I am starting to see practices being discussed, much beyond the how or the features talk. I am sure many o

Good read - Online Community ROI: How to prove it The underlying premise of the webinar was that an online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to directly tie online engagement to ROI. When you can correlate activity in your community to favorable business outcomes like retention, product purchases, event attendance, and etc., it becomes far easier to prove the ROI of your community efforts. This takes you beyond the intermediate step of Return on Engagement and gets you straight to dollars and cents ROI. What I like in particular is - online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to

Hi! I am trying to get budget approved to attend Pulse this year. However, my boss asked me to write up a quick summary of why it would be beneficial for me to attend Pulse this year. I've been a GS admin for about a year and half now and outside of networking, I'm not sure what the selling points are for me. From the sounds of it, it's more about CS strategy and is focused on the customer success experience and not as much about the technical admin specifics. Any help on this would be great, as I would love to attend this year! Thanks again!