Community News

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Peter Staal and Kirsten Wagenaar from Bind have written a book about communities. The book 'Organising in communities' will be published in the autumn! For the book we interviewed dozens of organisations such as KPN, RTL, Philips, Shell, Ziggo and several municipalities and ministries in order to be able to translate theory into practice in the best possible way. The book takes the reader along in twelve chapters on the how and why of communities in which theoretical models, quotes, practical tips with a vision of the future and the role of business communities. Initially the book will be published in Dutch. Further information and to reserve your copy: https://www.managementboek.nl/boek/9789463191982/organiseren-in-communities-peter-staal#over

Hi Everyone,Good day!Since we have migrated to a new community, I would like to introduce the new UI. Click here to watch the short intro video for the same.Thanks! 

Because we live in a world wherein compliments or kudos are far to few and between, you all did a bang up job on the new communities stuff like Related Topics, keeps folks like me (sometimes) from asking questions that you all have already answered! Big kudos to you all 

I feel like I'm asking for a lot of things, and this probably doesn't fit here but commenting anyway - I understand there's a 'like' function here, but within the ideas section, it would be nice if we could see the highest voted ideas and also an option to vote for them or what have you. I saw a post from @julie_pinto about alerting on PM errors, which is a great idea - there were some likes, some comments, but I have no idea whether we would have more collective 'juice' through commenting, through clicking like, or where these ideas ultimately end up - I'm also too lazy to try and look through all the ideas here and 'thumbs up' all of them, so a kind of vote system for ideas, and maybe tagging them when they're something you've created an RFE or whatever for would be cool.

hey @lila_meyer! just wanted to flag this profile in case it hadn't been raised: https://community.gainsight.com/users/casuallove

Hi, Does anyone have a link to the recording of the webinar? Thanks, Lucian

I just wanted to share this with the community, especially those based in the Netherlands. Hope that's ok. Together with the Radboud University (Nijmegen, The Netherlands), we (Bind Community Building) have set up a course on communities. The course covers everything from the scientific theory to practical implementation. Topics such as informal leadership, the psychology of participants and organisational aspects of communities will be discussed. In this course, a community is defined as a collection of participants or organisations that contribute to a collective goal on the basis of common values or identity. As the environment of organisations is fundamentally changing, the boundaries of organisations are blurring, knowledge sharing is becoming easier through technology and organisations and people are looking for connections. This calls for a new way o

I am currently looking for candidates for our open position, Business Systems Analyst - Post Sales to join my Business Systems Team. This is a great opportunity to be a part of a successful, rapidly growing company with an awesome company culture! This role will manage many of the systems our teams use to manage our customers. You will work with our Post Sales Leaders and Operation Teams for Customer Success, Professional Services and Support. Specicalty we need someone who is a Gainsight and Salesforce Admin who have a baseline understanding of a Customer Success organization. Excperience with Gainsight's new paltform NXT a huge plus! Please apply if interested or send to someone who you think would be a good fit.

We want your help in coming up with individual moderator objectives and KPIs, to support our team objectives around traffic/activation, value and ROI. It's actually tricky to ID 'effective and successful moderation': If one regular user becomes a super user, who knows which mod did all the grafting. If 1000s of post fields have been added, there's no indication which mod added them. Peer to peer might be due to a diligent mod's PMs, whereas another mod leaving comments leaves a bigger footprint and appears more active Effective content creation, views and comments etc is something we're thinking about. How many 'Likes' is also a good indicator of helpfulness. Any tips would be welcome!

I have been involved a large part of my career in promoting the best use of virtual communities. I would like to praise Gainsight and this community's members on what you are doing here: this community is vibrant and resourceful. I recall at Pulse 2017, the product managers confirming they are actively involved in the community. That's the cornerstone of its success. You've answered questions on how to do things that are not so obvious. You inspired your product map from the ideas from this blog. Support has been exposing enhancements they come across in this community for buy-in. You started to publish periodic lists of your plans with these suggestions and more recently, you are closing the loop as the functionalities get delivered. We feel a sense of progression. The drumbeat of this community: community participants helping each other. I am starting to see practices being discussed, much beyond the how or the features talk. I am sure many o

Good read - Online Community ROI: How to prove it The underlying premise of the webinar was that an online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to directly tie online engagement to ROI. When you can correlate activity in your community to favorable business outcomes like retention, product purchases, event attendance, and etc., it becomes far easier to prove the ROI of your community efforts. This takes you beyond the intermediate step of Return on Engagement and gets you straight to dollars and cents ROI. What I like in particular is - online community that integrates with your back-office CRM database, capturing online activity in your database of record, allows your organization to

Hi! I am trying to get budget approved to attend Pulse this year. However, my boss asked me to write up a quick summary of why it would be beneficial for me to attend Pulse this year. I've been a GS admin for about a year and half now and outside of networking, I'm not sure what the selling points are for me. From the sounds of it, it's more about CS strategy and is focused on the customer success experience and not as much about the technical admin specifics. Any help on this would be great, as I would love to attend this year! Thanks again!

Sometimes mistakes can be "beautiful" and sometimes you just need to have fun for a few minutes while swimming in data and user requests! What cool/colorful "art" can you create from Gainsight widgets/reports? This was my first "Happy Accident" 🙂 (Please be mindful of not sharing any significant data and ENJOY!)

Hi all, I've certainly developed a passion for online communities, since we launched our OVO forum back in 2017. As a moderator, I'm asking anyone at Insided, and all of the lovely community managers that use this platform for advice. Plus it's a good talking point! What 5 actions should someone take, or 5 skills that someone needs to learn, that would put them in a great place to pursue a career working with online communities?

Hey everyone, I'm happy to announce that we'll be launching our Insided community this week. Lots of little things to take care of but the team and I are really excited. A lot of hard work has gone into this on the Insided side and ours. Be sure to send us some 'good vibes' this week. I'll circle back here and share our new community with you when we're up and running. Cheers

There's still time to nominate yourself or someone else you'd like to see speak at the Pulse conference in San Francisco, CA, in May, 2019!   We've extended the deadline until Dec. 21, to give you a chance to be heard!   Click here for more details and to nominate someone!

Kudos to Danielle Juson - content writer on the InSided blog. I am really enjoying that material and sharing with my team. Please pass this along to her. Some of her recent posts: Enrich Your Help Center With User-Generated Content Does Your Knowledge Base Really Answer Your Customers' Questions? How to Grow Your Online Community at Lightning Speed Enjoy!

We have just signed up with Gainsight and I am the designated admin. We have also only recently implemented Salesforce (only Opportunities) for our Sales team, however our Salesforce admin has left. I'm considering stepping into the breach and taking on Salesforce admin as well. I have no experience of Salesforce. Would it be too much to take on admin for both? What kind of time does it take to get a decent grasp of Salesforce (and what are the best training resources to do so). Really appreciate any feedback. Thank you!

Congrats on the new Community from table #9

Welcome to the Gainsight Customer Success Community! Gainsight is a community of real people who are passionate about customer success. Our Community strives to be a place where members will: Discuss product questions, best practices, solutions and workarounds Share product feedback and have your ideas acknowledged and implemented regularly Connect with peers through discussion, build rapport on the Community, and during events Feel appreciated for their contributions, help others and “pay it forward” We invite you to participate, but we do have a few guidelines for using Community.Community Profiles: When creating your account, be sure to use your real name and your work email address. You can add a personal email address as a secondary option, but a work email helps us to identify which company you work

Thought I would share this interesting post on "Down Voting" Data Mining Reveals How The “Down-Vote” Leads To A Vicious Circle Of Negative Feedback I think they have the right idea and I tend to agree with their research. Here is the link to the research paper

Not sure if this is the place to surface this, but in within the past week or so, I've started to get email notifications from random Get Satisfaction communities for places that I follow here in the Gainsight community.  e.g. I got an email today about a post in Appery.io's community because it was posted in [i]Product News & Updates and I follow Product News & Updates in this community. What's weird to me is that I've never been to Appery.io's community and somehow I have a profile there with my contact info. Is this something that's to be expected? I had originally thought that I was getting random phishing emails that looked a lot like Gainsight community emails, but after looking at one a bit more, I realized that these were just emails from a different community.