CUSTOMER COMMUNITIES: Fall 2026 Product Showcase | Watch Now
We've been heads-down building since Spring, shipping new AI capabilities, integrations, and admin tools along the way. Here's what's live now, and what's on deck for the rest of 2026.
Since Spring, we've shipped:
- CC MCP Server (Beta): Connect your community directly into your AI workflows.
- Forethought AI Integration: Bring Forethought's AI-powered support experience into your community.
- Champion Integration for Advocacy: Identify and activate your biggest advocates without leaving your community.
- Moderation AI Agent for Profile Moderation: Automatically flag and manage profiles created by bots or bad actors.
- CLI for CC: Manage your community configuration from the command line.
In our Fall 2026 Product Showcase, join
- CC & Jira Integration: Close the loop between your community and your product team by pushing ideas directly to Jira.
- Moderation AI Agent for Direct Message Moderation: Ensure all messages stay within your community's code of conduct, even in DMs.
- AI Widget Builder: Build community widgets in the no-code layout editor using natural language, so anyone can design a widget without writing code.
- CC MCP Server (GA): Manage, analyze, and orchestrate your community without leaving your AI workflow, including publishing back into the community.
Plus, get a look at how Gainsight is deepening investments across the entire Customer Retention Platform, including new gamification elements fueled by Skilljar actions in Community, and custom CC roles based on CS data.
Your feedback shaped this roadmap, please keep it coming! Let us know what you liked with this quick survey, and what to build next. 🚀