CC Newsletter June 2026

The Gainsight Customer Communities MCP server lets you connect your community directly to Claude, ChatGPT, or any MCP-compatible tool. Surface unanswered questions, pull engagement trends, review moderation queues, and access contributor rankings without waiting on a custom export.

The Forethought AI Agent integration brings true back-and-forth dialogue to your community search, so members can ask questions, follow up, and get accurate answers without starting over. Connect your Forethought agent's knowledge sources and helpdesk connectors directly to your community search experience. 

The No-Code Layout Editor is no longer limited to your homepage. You can now open it on any community, knowledge base, or group page to add, hide, and reorder widgets independently. No other pages affected, no code required. Try it out to give each area of your community its own distinct look and feel.

This thread is one worth bookmarking.

Community member Sanne van Opstal-Brakel connected Gainsight to Claude via MCP last week and has already built four working agents:

• Community Agent:  weekly and monthly community health reports, including posts at risk
• Voice of Customer listener: scans community posts for feedback signals and turns them into themed reports for Product, PMM, and CSM teams
• Advocacy Agent:  identifies members with high advocacy potential, scores their readiness, and drafts personalised outreach messages
• Engagement Agent: flags members at churn risk and writes individual re-engagement or appreciation messages for each one

Then Sarah Masterton-Brown added another layer: using Claude to cross-reference community search terms that returned no results with the most frequent knowledge-gap support tickets — and generating a weekly prioritised content plan from the overlap. Claude can even write the content.

The thread is still active and growing. If you're experimenting with MCP or thinking about where to start, this is the best real-world starting point in the community right now.

Two small UX improvements that make a noticeable difference for members browsing your community.

Community member Aaron White asked whether it was possible to default the member profile hover popup to the About tab (instead of Badges) and extend the hover trigger to usernames, not just profile images. Community member akhilv solved both with a short custom script — built using Claude — dropped into Third Party Scripts and Custom CSS.

The result: members see the most relevant profile information immediately on hover, and the popup works whether they hover over a name or an avatar.

If you've been looking for a quick way to improve the member browsing experience without a platform update, this is worth a few minutes of your time.

Customer Communities has its own track at Pulse Europe this year. If you're running a Gainsight Customer Community, here's what's relevant to you:

• The Dig kicks off with peer roundtables before the main event, and Customer Communities is a named group, so you'll find your people immediately.
• There's also a Vibe Lab for anyone who's been building with AI—bring what you've made, no deck required.
• 40+ sessions across the main event cover what MCP actually is, how agentic CS works in practice, and real playbooks for retention and expansion.

Super Early Bird pricing is £649 (saves you £300) and runs through June 30. 

Register Early

The Built by CC Summer Series is a three-part webinar for Customer Community teams ready to move from experimenting with AI to actually putting it to work, from mapping your workflows, to understanding the tools, to a live build session using an MCP connector made for CC teams.
 
Session 1: Anatomy of an AI-Learning Experience: 10 Rapid-Fire Examples On Demand | On Demand
Session 2: How Community Teams Actually Use Agents and MCPs | July 7th, 10 AM PT
Session 3: From Problem to Working Solution: A Live Community MCP Workshop | July 23rd, 10AM PT

Register Now

Got community questions? Bring them