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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
December 16, 2024
Solved

How to Prep for Notification Center GA?

  • December 16, 2024
  • 53 replies
  • 884 views

I’ve heard a general ETA of “January” for Notification Center generally availability* (GA). What does GA look like for customers / community managers? 

It it something that’s available, but we have to turn on? Or is it something that gets enabled for all when it’s ready?

I ask because I’d like to plan the comms and supporting FAQs necessary for enabling this on my community. If I control when it’s turned on post-GA, then I have the flexibility to launch the comms assets in tandem. If I don’t, then I need to prioritize those assets early in January. 

*understanding and acknowledging that product development and release timelines are fluid, etc.  

    Best answer by DannyPancratz

     

    53 replies

    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 5, 2025

    FYI on a bug (and the interim fix) I reported in ticket #355055

    Bug

    When I edit a phrase in the NC from the front end UI, it breaks the styling code in the phrase. 

     

     

    Fix

    Backend Control > Customize > Phrases

    1. Find the phrase for that update type from this documentation
      1. If it’s not there, add it as a new phrase with the Module and Key from that same link
    2. Edit the phrase, pasting in the original from the documentation and updating accordingly to suit your customization needs. 
    3. Save and double check it worked

     

    FYI: I am no longer active in this community
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    February 6, 2025

    Thanks Danny! Also want to inform everyone here that notifications can now be opened in a new browser tab again (‘right-click’ on a notification)

     

    Group Product Manager, Customer Communities
    Jasper
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 6, 2025

    Ctrl-click (on Windows) doesn't work yet for me, but right click does. Thanks for adding it so quickly, you can tick of my idea with that 😁

     

    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    February 6, 2025

    You are right Jasper, it’s just right-clicking that works - the alt-click not. I will close the idea

    Group Product Manager, Customer Communities
    Erik_
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 7, 2025

    I find that scroll wheel click also works for opening in a new tab, so I'm pleased 😄

     

    One of our users was wondering why notifications aren't marked as read when he opens the topic or reply manually, outside of the NC. Often he has already visited a number of topics and replies before opening the NC, and then those topics and replies are still marked red in there. Which makes the NC less intuitive to use. 

    The shortest answer is doing -George Herbert
    Erik_
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 7, 2025

    You are right Jasper, it’s just right-clicking that works - the alt-click not. I will close the idea

    @Yoeri, will ctrl-click be introduced, or is that something that you can't influence? 

    The shortest answer is doing -George Herbert
    Erik_
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 7, 2025

    Some more feedback from our end-users:

    Will mentions also be added to the NC?

    One user would like to be able to turn off e-mail notifications, but if he doesn't see his mentions in the NC, he can't.

     

    And a question from me, what would we need to edit in the css to change the colour of the notification bubble?

    The shortest answer is doing -George Herbert
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    February 7, 2025

    Thanks for your feedback ​@Erik_ see the answers to your questions below.

    Re: introducing ctrl-click to open a notification
    Our team will need to investigate the possibilities

    Re: Notifications not marked as red
    Email notification and in-app notifications are two separate channels of notification read/unread state of the notification item of either of these channels will not be in sync.

    Re: Notifications for Mentions
    Mention notifications are available in the NC:

    Re: Notification bubble CSS

    .notification-center__badge

    Is the code used for the Counter on top of the bell icon

    .notification-center .notification-center__item .notification-center__item__indicator

    Is used for the ‘Mark as read’ icon in the NC itself

    Group Product Manager, Customer Communities
    Erik_
    Contributor ⭐️⭐️⭐️⭐️⭐️
    February 10, 2025

    Excellent, thank you ​@Yoeri

     

    A follow-up question:

    Re: Notifications not marked as red
    Email notification and in-app notifications are two separate channels of notification read/unread state of the notification item of either of these channels will not be in sync.

     

    Check, I understand. But if you just browse the community and in doing so go to a topic that you also have a notification for, wil that mark the notification? Or is the NC in all cases separate from other ways of reaching a topic/reply/message?

     

    And some new feedback. We're seeing that visited topics lose the red icon within the NC, which is good. But they remain in the same spot in the list. Can it be made so that unopened notifications are always at the top? I don't go through the notifications in the listed order, I open whichever is the most in need of attention, which leaves me with a mixed list of read and unread things.

     

    And since the notification dot on the icon disappears as soon as you open it, I have no way to verify I've opened everything unless I do a lot of scrolling to verify.

    Which leads me to the second wish: could the dot be made to show not the number of new notifications, but instead the total number of unread ones? Or possibly make this into a setting?

    The shortest answer is doing -George Herbert
    Erik_
    Contributor ⭐️⭐️⭐️⭐️⭐️
    March 18, 2025

    Thanks for your feedback ​@Erik_ see the answers to your questions below.

    Re: introducing ctrl-click to open a notification
    Our team will need to investigate the possibilities

     

    @Yoeri, have you perhaps an update on this? 

    The shortest answer is doing -George Herbert