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Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

  • 1,940 Topics
  • 6,942 Replies
1940 Topics
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service  Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

21717
Kenneth R
14 days ago
baraica
baraicaContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
CE Data in CC

Those of you have your CE tool integrated into your community, what type of data do you see in community analytics? 

243
L
15 days ago
Alistair FIeld
Alistair FIeldHelper ⭐️⭐️⭐️
posted in Customer Communities (CC)
Topic breadcrumb colour

Hi @Kenneth R et al,I noticed today the different color of the category name in the topic bread crumb.Is that new? Either way, can you advise how to achieve that? I am assuming custom CSS?? 

343
Alistair FIeld
15 days ago
revote
revoteVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Adding @mention deletes the space before @mention

This appears least with the articles:When you type your text and you add @mention there, save draft or publish it, text will appear like this:“This is the text and here is the@mention, without space before.” If I edit the text and I manually add space, @mention jumps to the new row (new row below).If I edit the text using source code view and I add space there, when I come back to the editor, space has been gone again.Is there anyone who have seen this?

283
revote
15 days ago
naveen1209
naveen1209Contributor ⭐️⭐️
asked in Customer Communities (CC)
Using phrases with custom code footer

 Hello,can we use the default footer options With a custom code we would write for the footer?  We would like to include a few more things with terms & conditions and cookie settings on our custom footer with branding etc. Can we use the OOB phrases and settings in that case?If yes, how do we reference them? Also do you  have examples to share?

876
Laurenseife
20 days ago
J
jpaulContributor ⭐️
asked in Customer Communities (CC)
Where can I host my private custom page that is only visible by certain roles?

If a custom page (whose visibility is restricted to certain roles) has been created, where could we show this on our community, so it’s only visible for the certain roles.For some extra context, we have created a custom page for a VIP type role for our customers, they gain access to this page through SSO and ideally when they log in, we want them to see a tab/button/link/anything to this custom page - but it must only be visible to them and not other roles.Initially we thought the Mega Menu would be ideal for this but it seems that if you add something to the Mega Menu it’s viewable for everyone.Here’s what we’re aiming for:Regular user/Not logged in: Users visit your community but can't see the special VIP tab. VIP user when logged in: VIP users log in and then see a new tab  in the Mega Menu (or anywhere else) called "VIP space" that others can't see.It doesn't have to be the Mega Menu, it can be somewhere else, just as long as it’s only viewable by the VIP role. I’d really appreciat

523
Jef Vanlaer
20 days ago
Mark Green Consensus
Mark Green ConsensusHelper ⭐️
asked in Customer Communities (CC)
Private category for segments

Segmenting users is a great, and powerful tool. But it seems we can’t do anything with that segment once created for private groups or categories. Is there a way we can have a private category, with only certain approved users in there? For example, we may want to onboard a new customer, and have those staff access the category. Other than adding each individual new user in (which is an admin nightmare) how can we do it more cleverly please?

334
Mark Green Consensus
20 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
If a user is deleted, deactivated, or removed from Admin team, are API keys deactivated?

I think the answer is no, but I need to confirm. Previous colleagues created some API keys for integrations into various business systems (ex. Snowflake, Tableau, etc). They have not logged-in as an Admin in Control for 3+ years. We’ve kept them active as a seat on our team because we thought they needed access for those integrations. But it turns out the ETL pipelines are just using the API keys created by that user. Will deleting, deactivating, and/or removing from the Admin team impact the API keys created? 

62
Kenneth R
20 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Copy and pasting styles in community topics and replys

I have a user that I know (he confirmed) is using chatgpt to answer questions on our community. I’m working on our guidelines for acceptable use, etc, but in the interim I’ve asked him to stop. However, i can tell from the clear variance in replies that he authors and those that chatgpt authors, especially when chatpgt adds bold emphasis and code emphasis in neatly formed replies. But here’s where I’m stuck.When I copy/paste from chatpgt, slack, or other places with code formatting, it doesn’t paste in that style. I didn’t even know that code was an option here until today:you can highlight text and change the style to codeI know that ctrl+b / cmd+b works as a keyboard shortcut for bold. Does anyone know one for code? I’ve also asked in a reply here : Or do you know of any ways to paste formatted text on the front end where the formatted text comes through? Before I finalize my guidelines and processes for monitoring for use; I want to ensure I fully understand how it’s working. 

253
Kenneth R
21 days ago
security_lion
security_lionHelper ⭐️⭐️
asked in Customer Communities (CC)
Gainsight CC new notification widget

Could anyone point me to the release notes or information about the notification feed visible on communities.gainsight.com? It’s the new button with a bell icon on the top right of the page.  

668
Kenneth R
21 days ago
jmyoung780
jmyoung780Contributor ⭐️⭐️
asked in Customer Communities (CC)
Can you add "past events" after the fact?

Can I add an event today Oct 30 with a date of July 31 so it shows up in the Past Events tab? I’ve done that but can seem to get it to show in the list.  It’s a Group Event and I am a member of the group (and Admin of the entire account) Is it a timing thing? Thanks in advance again everyone!  

91
DannyPancratz
21 days ago
jmyoung780
jmyoung780Contributor ⭐️⭐️
asked in Customer Communities (CC)
Embed YouTube Video in an Event (to view past events)

Is it possible to Embed YouTube Videos in an Event Description?  For past events, I’l like to make them available to watch the recording.  When I go the <> code area and paste the embed code, then click out, it’s removed and nothing changes.  Please and thank you in advance!Jamie

112
jmyoung780
21 days ago
DannyPancratz
DannyPancratzVIP ⭐️⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Notification Center - Reply Notification Clarification

It’s nice to try out the beta of the Notification Center here on the Gainsight Community. It seems that the rules for the NC solves for this issue (links and context below), showing a notification for each reply on a topic, regardless of the email notification settings / preferences. Can someone from Gainsight please validate this? Improved Email NotificationsWe’ve introduced a new option in the notification settings that lets you choose to receive an email for every reply to a topic. Previously, only one reply notification was sent until you viewed the topic again, which caused some replies to go unnoticed. With this update, you and your users can stay on top of all discussions. Head to your profile to choose your notification preferences today! 

613
DannyPancratz
22 days ago
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Leveraging SSO to automatically assign custom roles

We use SSO in a way so that our users sign up for our community using their existing product logins. We’d like to automatically assign a custom role to certain users as they sign up for community, based on specific criteria they meet on our product side. Long story short, we’d like to create exclusive community spaces/content for specific subsets of our users. Does anyone have experience in this?

8310
J
22 days ago
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Single link for creating account and accessing restricted content

We’re created a custom page that is exclusive to a custom user role. And we’re using SSO to automatically provision the custom role to specific users as they join our community 👍Is there any way to generate a link or URL that will:Prompt someone to create a community account Then navigate them to the custom page, which they’ll then have access to (because their credentials match our criteria to have the custom role assigned).The only way I’ve been able to get close is to customize our 403 error page, but it’s still not the best UX. Does anyone have any other ideas?

151
DannyPancratz
22 days ago
B
bdrivasContributor ⭐️⭐️
asked in Customer Communities (CC)
Integrating Product Updates from SFDC

Has anyone utilized the native SFDC x Community integration to pull in product updates from SFDC? We’re planning to utilize the native Product Updates module, and our product management team wants to ensure that they’re not having to make manual updates on multiple surfaces.If we have roadmap items stored in SFDC, is it possible to automatically create posts for each item with the content populated?

91
DannyPancratz
22 days ago
J
jwrenContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
End users changing username?

Sorry if I’ve missed an obvious answer to this, but is there any reason why end users can’t change their usernames? Seems the only way to do so is for a community manager to do it for them in the control environment. Is that correct?

252
revathimenon
23 days ago
Kgastaldo
KgastaldoHelper ⭐️⭐️⭐️
asked in Customer Communities (CC)
Mega menu is not hiding pages based on role / permission?

We have ideas restricted to our employees and partners currently (set by custom role). It seems like a bug that the Ideas link appears in the top navigation for everyone - even when you aren’t signed in. Our Knowledgebase is also restricted and you don’t see it when you aren’t signed in. Is this a bug? Shouldn’t ideas only appear in the header nav if you have access to it? 

1228
J
23 days ago
Laurenseife
LaurenseifeContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Adding link on footer

Hi, I have seen several threads about editing the phrases in the footer/ hiding them, but I’m hoping someone can advise on how to ADD a third link. In addition to “Terms and Conditions” and “Cookie Settings”, I’d like a third URL to point to an external page where our Privacy Policy lives within our corporate website.  

273
olimarrio
23 days ago
jgasparro
jgasparroGainsight Employee ⭐️
posted in Customer Communities (CC)
Integrating Customer Communities (CC) with Gainsight CS

 A healthy Customer Community has many positive impacts, a lot of which directly impact your Customer Success motions. Because the goals of these two products align so well, there are many opportunities when using these tools together.The Community Data Integration enables Admins to connect their Customer Community tenants to Gainsight CS to gain even further insights into the health of their customers.Explore how to use these two products together in Integrating Customer Community Data with Gainsight CS on Gainsight University.Check it out today! 

180
jgasparro
26 days ago
KellyBebenek
KellyBebenekHelper ⭐️
asked in Customer Communities (CC)
Are user groups down?

Are user groups down? Customers can no longer access the link to join private user groups and I can no longer generate the URL to invite a user.

202
KellyBebenek
27 days ago
jillian.bejtlich
jillian.bejtlichContributor ⭐️⭐️⭐️⭐️
asked in Customer Communities (CC)
Anyway to get unique visitor count through API?

Anyone know of a way to pull in the unique visitor number from the Analytics > Audience using API? Or really any of the audience data?

90
jillian.bejtlich
27 days ago
S
SumalathaGainsight Employee ⭐️
posted in Customer Communities (CC)
Webinar Recap: "Day in the Life of..." Webinar with Molly Kipnis from Gong.io!

In our ongoing webinar series, "A Day in the Life," we featured a special guest speaker, Molly Kipnis, Community Manager from Gong.io our valued Gainsight customer. Molly presented "A Day in the Life of a Community Manager," sharing valuable insights on how Gong’s Visionary Community drives customer engagement and success.Overview of the Visioneer Community Gong’s Visioneer Community connects revenue professionals and customers to exchange best practices. It boasts over 150,000 unique visitors with a 93% return rate. Notably, users can submit product feature requests, providing valuable feedback directly to Gong's product team.Key Community Programs Programs include one-on-one networking, monthly meetups, and event recaps to keep content accessible. The community spans diverse roles, with a strong focus on down-market users but impactful across all levels.Driving Engagement: Key Strategies Molly highlighted daily practices such as Slack integrations for real-time alerts, a tagging stra

872
S
27 days ago
KrisGoose
KrisGooseContributor ⭐️⭐️⭐️
asked in Customer Communities (CC)
Salesforce integration Question

I’ve had success setting up our Salesforce integration, however, while it has recognized the number of accounts/customers we have in the engagement tab, where it is lacking is the recognition of which community members belong to which account if they’re using a different email (say a personal one) than what we have on file?N.B: We were short on engineering resources during our build so we opted to skip setting up the SSO, much to my chagrin. But here we are…please don’t @ me haha  So what am I looking for? Are there any suggestions, hacks, tips, ideas on how I could use the integration or a different integration (zapier maybe) to add community members to accounts in our salesforce instance?

474
S
28 days ago
P
prashanthContributor ⭐️⭐️
asked in Customer Communities (CC)
Profile picture is not preserved when signin using SSO (openidconnect)

Hi, I followed the instructions in this document to set up OpenID Connect SSO for the Gainsight Network Community. I can log in to the Community website and upload my profile image, but when I sign out and sign back in, the profile image doesn’t appear to be updated.   

284
P
28 days ago

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