Private messages (spam)

Hi @Shane1 , what happened to this discussion? This weekend we had a guy asking people to transfer him money but users couldn't find a way to report him. 

Being able to report inappropriate content you receive via PM is vital to keep the community safe. 

Hi @Gabolino, I agree that it would be very beneficial to have this kind of report functionality. Would you mind submitting it as an idea? As we haven’t yet got a solution for this.

If you erase the user who sent the spam PMs it will also erase the PMs they’ve sent so that's the best option for now, but a user does need to first report to you that they were sent the spam PMs before you can erase the user who is sending spam.

Hi @Shane1!

What’s the status with this discussion? 

Do you guys have any plans on building some sort of a spam filter to private messages? Or are you still planning on rate limits to PMs?

Hey @Suvi Lehtovaara - at the moment, we don’t have any active plans to build a spam filter for private messages or add rate limiting.

I do agree with @Gabolino’s statement here:

Being able to report inappropriate content you receive via PM is vital to keep the community safe. 

I can especially imagine for new community members it sets the tone badly if you get spammed in your inbox and have no way of resolving it.

So it’s something we’ll consider - but to confirm, for now there’s nothing planned

Hiya!

I’ve managed to locate the Idea post over at 

In the meantime, there’s also a bit of a safety measure that members can use in the meantime though. @Kenneth R accidentally “tested” it on me a few days ago.

If you head into your settings, you can flip this switch to People You Follow.

With this turned on, only those who you follow can send you PMs, but you still have the ability to send PMs to anyone who either follows you or has them unlocked. If there’s members who you send PMs to frequently, it might be worth following them so that they can always reach you, even if you do have to lock down your inbox temporarily. I’m not sure if Moderators can bypass this feature, so if there’s any Moderators that you get on with, it might also be worth following them as well to guarantee making sure they can break through.

It’s not perfect, but may help if you’re getting heavily targeted.

Hi guys, I am not sure if this idea would help in your scenario. Basically it is about restricting guests to submit private messages. In our case, it will help as all of our customers and partners have respective user roles “Customer”, “Partner”, “ISV” etc. Users with the role “Guest” are the users who are not identified in our DB as existing partners or customers. We want to prevent spam by controlling guest role users'' ability to send messages. Vote for this idea if that would be helpful for you too. 

Big plus to this thread - We are experiencing more and more PM spamming and our users are growing frustrated that they cannot report it outside of screenshoting and sending an asynchronous email to our community team. It’s a really limiting function of the platform and surprising it’s not something clearly on the roadmap as there are few things that diminish the trust/use of a platform more than spam messages. 

On a related note, we’re also experiencing a significant increase in spam forum posts. The baked-in spam detection misses most of these. Any plans to improve this or ability to customize it to tighten the parameters so it catches more? 

Thanks so much - I appreciate your input!