Private messages (spam)

@Blastoise186 Hahaha you definitely did not break it! 

It is possible to report a message by a moderator or higher roles, as what this does is to email the community team (same set of emails configured by the team for flagging content) and the ones who received that PM report can decide what action they want to take: give a warning to the sender via a PM or directly ban that user. Although a very edgy case, it can be a valid one where a moderator behaved inappropriately and the user wants to report it. 

Aww :(

You weren’t supposed to say that! I thought I’d beaten my personal best! XD

I’ll get you next time…

Anyway, other than that, feature works great so far. I hope Tim doesn’t mind getting his first ever Flag on his own forum. 

@Cristina, can you please enable this feature for our community too?   

I’m experiencing this issue now, with a user who is spamming members via private message.  Is the feature to report private messages still in beta after 3 years?  If so, what is the current process to get it enabled?  Also, is there any way to look up how many private messages a member has sent and when they sent them? 

I’ll ask Kenneth to see if it can still be enabled for you ​@emiller . I know it’s on for the OVO Forum (running on the EU infrastructure) so the code should exist.

I don’t know of a way to count PM’s sent by a user. The Report PM tool is the only way you can peek into the PM’s of another user - and you can only see the stuff that gets reported, nothing else.

​@Kenneth R ​@Blastoise186 I’m in the same boat as ​@emiller here! Is this available for my community’s use?

Howdy ​@mbuuck1 !

You can absolutely get this enabled if it isn’t already. If you have a word with Support, they can check if it’s turned on and flip the switch if needed.

Trust me - it’s VERY much worth doing! Here’s an example of what users see, thanks to my glamourous assistant ​@BradleyOVO 

Howdy ​@mbuuck1 !

You can absolutely get this enabled if it isn’t already. If you have a word with Support, they can check if it’s turned on and flip the switch if needed.

Trust me - it’s VERY much worth doing! Here’s an example of what users see, thanks to my glamourous assistant ​@BradleyOVO 

 

I’d like to clarify, I’m never mean to ​@Blastoise186 😅 (You promised you’d never tell anyone!)

We had support enable this, it was a two step process were support did flip a switch, but engineering had to also do something on the backend.  The second part with engineering, took a few weeks to get completed.  In testing, we don’t see the option to report.  Is there something I am missing?  Is the reporting of the PMs done in the message or somewhere else?