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Niels Kamper
Helper ⭐️
May 14, 2018

Private messages (spam)

  • May 14, 2018
  • 39 replies
  • 823 views

Last weekend we had an user spamming several community members through private messages (DM). Fortunately, a super user contacted us in the evening to let us know he received a spam message.

  • Is there a policy with regards to sending several private messages to different users within x timespan? For example, when sending x messages to y users within x time the DM-feature is temp. disabled (freeze) and the moderator notified?
  • It would also be great if the moderators would receive a notification/alert when an user is sending mass DM’s.

39 replies

Suvi Lehtovaara
Helper ⭐️⭐️
January 14, 2022

@Cristina  we just had an incident with a spammer sending mass PM’s. It took hours for us to get the info and the spammer was able to send hundreds of pm’s in the meanwhile. Would it be possible to be added to the beta?

https://yhteiso.elisa.fi/
Cristina
Helper ⭐️⭐️⭐️
January 20, 2022

Hi @Suvi Lehtovaara! The feature has been enabled for your community. Let me know if you have any questions about it!

Blastoise186
Helper ⭐️⭐️⭐️
January 20, 2022

Hey @timcavey , would you be interested in having this turned on too? I would ask inSided to enable it now for ya, but I’d rather check first to make sure.

Bug blasting absolutely everything... The Blastoise Way
timcavey
Helper ⭐️⭐️
January 21, 2022

yes please @Cristina we’d like to be in this beta testing for reporting PMs as spam!

learning, sharing and repeat
alfonsmr
Helper ⭐️
January 21, 2022

Hi all,

I think that this problem with Private Messages and Spam is related also with the Idea I opened some time ago. I’m posting the link here in case you want to upvote the idea as I think it will help to prevent much of the Spam in PM

Thanks

Communities Director @ C2C, The Google Cloud Customer Community - https://rebrand.ly/c2c-global-w
Blastoise186
Helper ⭐️⭐️⭐️
January 21, 2022

Nice! I’ve upvoted that idea too.

Which reminds me actually. Could the beta also be enabled for the Boost Forum please? Tim also manages that one and I’m pretty confident he’d be happy to have it available on both sides.

And I guess… Why not enable it here too? I guess I can technically request it for inSpired? XD

Bug blasting absolutely everything... The Blastoise Way
Cristina
Helper ⭐️⭐️⭐️
January 24, 2022

Great! @timcavey & @Blastoise186 I requested to our engineers to add both instances to the beta program. I will let you know once the report PM feature is enabled. 

Blastoise186
Helper ⭐️⭐️⭐️
January 24, 2022

Yay! Thanks Christina! :)

Hopefully I won’t ever need this feature, but it’ll definitely be a nice to have as a precaution. If I do manage to smash it to pieces, you’ll definitely be the first to know… After Tom Shaddock anyway… XD

Bug blasting absolutely everything... The Blastoise Way
Cristina
Helper ⭐️⭐️⭐️
January 28, 2022

@timcavey @Blastoise186 The ‘report PM’ feature is now enabled on both Ovo communities. 

Blastoise186
Helper ⭐️⭐️⭐️
January 28, 2022

Aaaaannndd I already broke it within 20 seconds! XD

You know, I probably shouldn’t be able to report Tim’s messages to himself as the Community Manager! Shouldn’t Mod+ get a free pass from this?

Bug blasting absolutely everything... The Blastoise Way