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Customer Success (CS)

Customer Success (CS)

Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS

5,156 Topics
16,224 Replies

Sumalatha

started this topic

CS Newsletter August 2026

Customer Success August 2026 This edition of the CS Newsletter is focused on giving you more control and more clarity.Inside, you’ll find u...

sgenes

started this topic

Join Us for Gainsight CS Office Hours

Hi everyone!We're excited to share some great news: you now have access to strategic Customer Success Office Hours for Gainsight CS, held ev...

All Topics

dan_wiegertGainsight Employee ⭐️⭐️

Customer Success (CS)

Journey Orchestrator Needs Program Classification, Schedule Visibility, and Priority Bucketing

I've been administering Journey Orchestrator for nearly five years. In that time I've built periodic Active Program Audits, Queue Management reporting, custom analytics on top of Email Logs v2 and AO Advanced Outreach, and an operational framework th

100

SumalathaGainsight Employee ⭐️

Customer Success (CS)

Save Your Seat: Gainsight CS September Release Webinar

Join us on Wednesday, September 23 at 10:00 AM EST for a 45-minute session where we’ll walk through what’s new, show how these updates can help your team work smarter, and hear directly from the team that built them. They’ll also share live demos and

330

LiamContributor ⭐️

Customer Success (CS)

Gainsight Optimization Opportunities

I’m running an internal session with our Gainsight Admins to review how we can level up our instance, and I’d love to tap into the community’s experience.For those of you using Gainsight in your CS org, which functions, features, or workflows have de

390

gloriamavunguGainsight Employee ⭐️

Customer Success (CS)

Webinar Recap & Recording: From Red Flags to Renewal

Customer risk rarely appears overnight. Warning signs often emerge months before renewal through declining adoption, stakeholder changes, negative sentiment, or unresolved support issues. The challenge is recognizing which signals matter and acting w

390

Scott RobinsonContributor ⭐️

Customer Success (CS)

Looking for advice on flexible side support for small CS-related ops tasks (US-based)

Hi everyone,I’m helping a small team explore light, flexible monthly support for basic business/ops tasks (nothing full-time — more of a recurring side arrangement). They’re looking for someone based in the U.S. who might already be in the CS/ops spa

160

LiamContributor ⭐️

Customer Success (CS)

A Customer Health Automation Framework That Reduced Manual Risk Reviews

I’ve been optimizing our customer health modelling inside Gainsight and wanted to share a lightweight automation framework that’s helped reduce manual risk reviews while improving predictive accuracy.Over the past quarter, I built a Customer Health A

471

SumalathaGainsight Employee ⭐️

Customer Success (CS)

CS Newsletter August 2026News

Customer Success August 2026 This edition of the CS Newsletter is focused on giving you more control and more clarity.Inside, you’ll find updates on managing what data LLMs can access, how to turn your JO programs into measurable business outcomes,

1040

rakeshLets put your data to work!

Customer Success (CS)

Introducing the Gainsight AI Cookbook for Admin CLI

Most admins inherit a tenant they didn't build. Hundreds of rules, dozens of CTAs, program logic nobody documented, and a Slack thread from 2023 that half-explains why a field exists. Answering "what does this tenant actually do?" usually means click

830

Jordan FilipContributor ⭐️⭐️

Customer Success (CS)

Adding Success Snapshots to a Journey Orchestrator

We run quarterly QBR’s for all clients where we have a 3 call 3 email cadence and then send a success snapshot if we don't get a meeting scheduled. I am trying to just add the success snapshot to the last email if it makes it that far but don’t see a

61220

ndollimo_btContributor ⭐️⭐️⭐️

Customer Success (CS)

Why does aborting a rule not abort?

When we have a rule queued and try to abort it, nothing happens. It’s like the abort itself gets placed in the queue… While that is waiting to abort, any new executions (triggers from S3 upload) are still skipped because it sees that aborted run as s

1562

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