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3 days ago

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Customer Success (CS)

Customer Success (CS)

Ask questions and learn from others about features, workflows, and all the possibilities of Gainsight CS

5,168 Topics
16,245 Replies

Sumalatha

started this topic

CS Newsletter October 2026

Customer Success October 2026 October is about spending less time on manual work and more time with your customers. This month’s newsletter...

sgenes

started this topic

Join Us for Gainsight CS Office Hours

Hi everyone!We're excited to share some great news: you now have access to strategic Customer Success Office Hours for Gainsight CS, held ev...

All Topics

Abid SnPContributor ⭐️

asked in Customer Success (CS)

Access/Authentication token capturing

Hi Team,Could you please check and confirm if Gainsight (CS) currently supports, or if there are any plans to support, capturing the access/authentication token created by hitting an API (outside Gainsight)?Use case: We are currently planning to move

481

SumalathaGainsight Employee ⭐️

published in Customer Success (CS)

CS Newsletter October 2026News

Customer Success October 2026 October is about spending less time on manual work and more time with your customers. This month’s newsletter covers a new agent that starts adoption conversations for you, a Timeline update that puts activity on the rig

130

aikenHelper ⭐️⭐️⭐️

asked in Customer Success (CS)

What happens : Two way authentications is enabled?

Hi Community members,I have one question related to user’s authentication on Gainsight CS.In the situation as below capture, both DB and SAML auth are enabled, what will happens?I am expecting that it works as below:1. SAML auth is work as primary au

732

rplockiGainsight Employee ⭐️

posted in Customer Success (CS)

Day in the Life of a CSM: How I operationalize my day & use AI to improve my workflows

Thank you to everyone who joined our webinar and brought such great questions! I walked through how I run my day as an Enterprise CSM here at Gainsight, from the homepage I open with my morning coffee to the AI I use to prep for and follow up on ever

220

bradleyExpert ⭐️

posted in Customer Success (CS)

Automate the Boring Stuff in Gainsight: the Admin CLI + Open Source Claude Code plugin

Not sure what the Gainsight CS Admin CLI tool is? Just a fancy way to have an LLM build rules for you? You can ask it to build a rule – I tried once and it wasn’t for me. But building rules via LLM is the least interesting application of this tool fr

1775

TejkumarPContributor ⭐️⭐️

asked in Customer Success (CS)

Inline Filter Showing NULL Records for “Greater Than” Condition

We are facing an issue with an inline filter configured on a dashboard report.We have applied the following filter:Value > 1000However, the report is also displaying records where the value is NULL.Expected behavior:The report should display only

1232

Prasana3Contributor ⭐️

posted in Customer Success (CS)

Gainsight CTAs, ACV@Risk and Success Plans: How to Catch Silent Churn Before Your Customer Does

The dashboard was green. In my previous blog post - Adoption Illusion i explained a customer’s Head of Operations complained his team still spent three days reconciling transformer maintenance records. Here we discuss About Gainsight tooling that cou

640

Prasana3Contributor ⭐️

posted in Customer Success (CS)

The Adoption Illusion: What Nobody Tells You About Enterprise Technology After the Go-Live

Fourteen months after go-live, the head of operations at a power utility in the South slid a printed report across the table.“Why does it still take my team three days to reconcile transformer maintenance records? We spent two years on this.”SAP BTP

380

Scott RobinsonContributor ⭐️

posted in Customer Success (CS)

Looking for advice on flexible side support for small CS-related ops tasks (US-based)

Hi everyone,I’m helping a small team explore light, flexible monthly support for basic business/ops tasks (nothing full-time — more of a recurring side arrangement). They’re looking for someone based in the U.S. who might already be in the CS/ops spa

521

joe.spinaContributor ⭐️

posted in Customer Success (CS)

Best way to dynamically exclude survey respondents from a Journey Orchestrator reminder send?

New to gainsight here so still learning some of the ropes but wanted to ask for some help on automation.We're running a reminder email program in Journey Orchestrator for a survey campaign. Each recipient gets a Typeform link with a unique trackid em

383

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