We currently have a custom field on the Timeline activity form to capture CSM Sentiment which updates a Company scorecard measure. We rely heavily on the Gainsight Assist Outlook Plug-in to add emails to Timeline and would like to be able to set Sentiment while doing so.
Closed (Won't Do)
Ability to populate custom fields on Emails logged through Gainsight Assist
+8
While I get that Gainsight as pivoted towards the automated logging to Timeline, this is not something that every company allows (ours included) and we continue to rely on Assist. And even with the automated logging functionality, that does not solve these sorts of ideas that utilize custom fields per instance and where the CSM is still having to manually go in & edit these in the UX.
Has the product team all but moved on from supporting Gainsight Assist at this point?
We do support Assist if there are any Critical Bugs or any serious tech debts etc but priority wise we are not doing any active development on top of it this year.
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