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    Idea Pipeline

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    6165 Ideas

    Jurgen
    JurgenHelper ⭐️

    Toggle 'code view' for editorParked

    Perhaps it might be nice to have a toggle to switch to a code view for the editor. Posts that feature a bunch of quotes and images become quite cumbersome, if you've tried it. I hope someone else agrees.

    2
    Aleksandra
    Forum|Forum|4 years ago
    MichaelC
    MichaelCContributor ⭐️

    Modifiable search indexing priority (automated?)Parked

    Hi everyone, I've been noticing that there are a high number of page views for topics that have little or no information and are quite old as well. I don't know if this is true, but it seems that search crawlers do not or cannot take into account the age of threads when they index. I have seen that there is a way to prioritise pages for indexing. Might there be a way to automate a priority system based on the age of a thread or replies, reducing the priority of pages over time? That might help alleviate customers being sent to outdated threads. It would be nice to also have that functionality tied to a thread tag that can be manually applied to force a reduction in a threads priority. Hopefully I'm not rehashing something that has already been tried/implemented. 😥 Edit: I should note that this was intended for external search, e.g. Google.

    2
    Aleksandra
    Forum|Forum|4 years ago
    Ditte
    DitteHelper ⭐️⭐️

    Add "public tags" event to moderator activity exportParked

    Hi all, One of the responsibilities of the moderators on the Sonos Communities is adding public tags to topics as part of our SEO strategy. It would be great if it would be possible to add the "added public tags" event to the Moderator activity export. :) Cheers, Ditte

    2
    Aleksandra
    Forum|Forum|4 years ago
    Tanja
    TanjaHelper ⭐️

    Identify type of product by showing drop down optionsParked

    If a certain category was chosen. For example our Energy monitor. It would be nice if people get a drop down menu to fill in the type of product they have. And displaying this info publicly so that other users and moderators can help the user beter, easier and faster.

    2
    Aleksandra
    Forum|Forum|4 years ago
    NLE'er Tim
    NLE'er TimContributor ⭐️

    Enable superusers to mark topics that need extra attentionParked

    Hi all, We're thinking about using a couple of our super users to raise awareness for specific topics which need a quick response. And we'd like to have a tool so that our community can help us by doing this. Most topics are left open for at least 24 hours to be answered by our community, but questions or remarks about malfunctions (in our case installation issues with internet or a sudden hick up) might need a quicker response. It would be great to have a tool developed for this. That might be just as simple as a single checkbox in the topic which needs to be checked by one of our super users. The topic will then be highlighted in our admin panel for example. It's quite similair to the 'Report tool', but we don't want this feature to be available for everyone. This will save our moderators a lot of time and helps building a community as well.

    2
    Aleksandra
    Forum|Forum|4 years ago
    darkknight
    darkknightExpert ⭐️

    User Connector job should allow SFDC User ID to be key fieldNew Idea

    When a user’s username is changed in Salesforce, it produces a duplicate record in Gainsight’s User table because the User Connector job doesn’t let you select the SFDC User ID as a Key field - the only immutable field on the SFDC User record.As a result, this is causing duplicate records to be displayed, exported when using SFDC User ID as a lookup value on dashboards, queries, etc.Even though, yes, a SFDC Username must be unique - it can be changed on the same SFDC record.  The SFDC User ID cannot.  It should be the Key value. 

    18
    Neha Gupta
    Forum|Forum|4 years ago
    obarretteHelper ⭐️

    Filtering on Time of DateTime FieldNew Idea

    We are looking to set-up rules that will run every 2 hours and would want to be able to filter on the time at which it was last modified/created. Is this something possible?Since the rules will run every 2hours, we would like to filter Date >= Substract N hours from date We are updating data in SF and it is increasing the number of records to update Thanks!

    3
    jordan_cook
    Forum|Forum|4 years ago
    darkknight
    darkknightExpert ⭐️

    Schedule Internal report delivery directly from Report BuilderNew Idea

    This is related to comment exchanges that were posted on other community posts (and here) but I couldn’t find a specific post dedicated to it, so figured I would enter here. Please enable the ability to schedule the delivery of reports to internal email addresses directly from Report Builder.  Similar to how you can do this in Salesforce. I know Journey Orchestrator has the ability to email reports to internal Users, but it’s a very effort-heavy process when you just need the ability to recurrently email a report to executive leaders. WIth Journey Orchestrator, you have to (at a minimum)  build the report in Report Builder go to JO and create an Email Template to attach the report create a Program and Select your model create your source data set make sure you map any fields appropriately on steps 2-5 on the Participants Config (and save each one separately) go attach your template to the program model and map any tokens asappropriate  End the outreach  Publish the outreach Schedule the outreach This of course adds to the amount of clutter that will show in the Templates, Programs and Program Calendar.   In Salesforce, you have to create the report Schedule Future Runs Add a user/email. Done and done. There are so many extra steps required to this through a Journey Program.  It’s overkill. Please consider the user experience and the overhead required to develop and maintain for this use case. I was previously told by Product Management that they were going to take this up, but I haven’t seen/heard any updates, so I figured since there wasn’t a specific post (that I could find) I would add it.   @joseph_siudzinski 

    8
    Forum|Forum|4 years ago
    Gainsight Employee ⭐️
    SrikanthGainsight Employee ⭐️

    Can we populate Picklist field value name instead of GSID when we map AO Participants Custom fields objectNew Idea

    Hello Team,Can we populate Picklist field value name instead of GSID when we map AO Participants Custom fields object.Currently it is showing GSIDs in the object.Thanks & Regards,Srikanth

    3
    Forum|Forum|4 years ago
    matthew_lind
    matthew_lindVIP ⭐️⭐️⭐️⭐️⭐️

    Increase clarity of Report Name in DashboardsNew Idea

    Improve the readability and clarity of the Report name in Dashboards, especially for Reports taking up smaller spaces, such as Widgets. Here’s an example of the Report Name being cut off when 3 widgets are added to a Dashboard. Yes….if you mouse over the Report Name, the full Report Name will appear as a pop-up. However, the basic use case for a Dashboard is fast scanning. Having to mouse over elements just to see Titles runs counter to the basic use case of a Dashboard.

    8
    bradley
    Forum|Forum|4 years ago
    johnnyHelper ⭐️

    Add ability to drag and reorder fields in the Rules Engine / SHOW sectionNew Idea

    What the title says.If one wants to move a field in the SHOW section, he must remove all of the fields that he wants placed behind it and re-add them.- I’m surprised to see that not even NXT has this functionality implemented.

    3
    kstim
    Forum|Forum|4 years ago
    perry_rogers
    perry_rogersContributor ⭐️⭐️⭐️

    Preview for Merged and Pivoted tasks within the Rules EngineNew Idea

    I would like the ability to preview the data from a merge task in the Rules Engine. I know we can preview the data with export to S3, but this is too cumbersome when you have to rewrite the rule multiple times to get the data set you really want. I saw that this is a batch process that happens on the backend, but it would be nice to be able to see a preview of a few lines of data, even if I had to wait a minute or two. Right now I have to go through 10 steps to see how the data is merged or pivoted. This is already a "Question" but it is not an idea post yet, I thought this might help move it along. https://community.gainsight.com/conversations/previewing-a-merge-in-bionic-rules-5bc73e14e4b04588aaf866ac

    5
    rakesh
    Forum|Forum|4 years ago
    kbeltonContributor ⭐️

    Customize Gainsight NXT widget in SFDCNew Idea

    We’d like the ability to customize the Gainsight NXT widget in SFDC. We have some summary data and sections on C360 that are specific to a CSM’s needs, and I’d like the ability to streamline what our Sales team sees (they have viewer licenses and are accessing Gainsight through the NXT widget on the Account page in SFDC).

    1
    Forum|Forum|4 years ago
    greig.strafford.communityContributor ⭐️⭐️

    Add non Euro / America timezones to event timezoneReleased

    When adding an event, for some reason only Euro and America timezones are able to be selectedAll timezones should be available to allow for customers / users outside of these zones

    8
    Cristina
    Forum|Forum|4 years ago
    cmultanen
    cmultanenHelper ⭐️

    Ability to Use S3 Datasets in Program Query BuilderNew Idea

    It would be very nice if admins could create and use S3 datasets when building Program participant sources with the Query Builder tool. Alternatively, if there was the option of create PowerLists from Bionic Rules, that would also be very helpful!

    11
    darshana.shah
    Forum|Forum|4 years ago
    kevin_ly
    kevin_lyHelper ⭐️

    [Guide - Hotspot] Be able to Modify Hotspot Color Via CSSOpen

    Posting on behalf of a Customer. It is found that the hotspot color doesn’t quite respond to back-ground color declarations when attempted to be modified within the CSS tab, although it should apply as the same class name is tagged to the hotspot element. Upon further investigation, hotspot seems to have its own CSS and doesn’t apply the CSS styles mentioned in the PX Guide Engagement Editor “CSS” tab for the particular step. Although we can modify the background color via the “Editor” tab, it be nice for the “CSS” tab to allow custom styles. It would help customers to get more flexibility. If a “CSS” custom CSS conflicts with “Editor” setting, we can include a caution sign saying “This element is being overriden by “CSS” tab CSS”. 

    2
    Forum|Forum|4 years ago
    sam_buddery
    sam_budderyGainsight Employee ⭐️⭐️

    Make Global Sections in C360 more obviousNew Idea

    The ability to share sections across layouts is really powerful but the UI at the moment does not make it clear that it is there to use. Would be better to default to encouraging sections to be global rather than local  

    4
    sam_buddery
    Forum|Forum|4 years ago
    gunjanm
    gunjanmExpert ⭐️

    Show Rule Chain as Scheduled if it is by EventNew Idea

    Current state: Rule Chains are allowed to be scheduled by a Basic Schedule or an Event. The card view of your active Rule Chains indicates a “Next Scheduled Run”; however, it will not show the chain as scheduled if it is by an Event. It will say “Not Scheduled”. Which is false. And makes me think I did something wrong, when I did not. 

    2
    Forum|Forum|4 years ago
    mark_deegan
    mark_deeganContributor ⭐️⭐️⭐️

    CSM Assignment Notification SettingsNew Idea

    It would be nice if Gainsight notified a CSM if they had been assigned an account Rather than having to create a call to action for this 

    3
    Forum|Forum|4 years ago
    Ekta Kumari
    Ekta KumariContributor ⭐️

    Ability to Mark "cc" in Email EngagementNew Idea

    Customer ask : If we can have the ability to mark in cc to a cross-functional team for email engagement. This will help them to increase the visibility for other team.   For example: In case the product team have triggered an email engagement for all the Admin users they would like to mark in CC the associated CSM.  If we can have cc option in email setting.  

    3
    aharkut
    Forum|Forum|4 years ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Allow lookups or data designer use on AO Failed Participants objectNew Idea

    The AO Failed Participants object stores majority of its data as JSON data. It doesn’t have a lookup to Company, and I can’t use Data Designer either because the execution fails since the data in this object is mostly JSON. Please help us improve monitoring of failed participants and reduce burden on admins by allowing us to create reports for users to view, troubleshoot, and resolve failed participants in an efficient way.

    0
    sarahmiracle
    Forum|Forum|4 years ago
    sromaContributor ⭐️⭐️⭐️

    Filter by Manager/Team in Global TimelineReleased

    Hi All,   I’ve seen different posts on expanding filtering for Global Timeline. Would love to see more filtering options to either : current user; by team (for managers) or to be able to sticky filters.   Thanks! Sharron 

    5
    jrzlawrence
    Forum|Forum|4 years ago
    GSNickiHunt
    Gainsight Employee ⭐️
    GSNickiHuntGainsight Employee ⭐️

    KC Bot - add multiple sourcesReleased

    A customer has a  KC bot enabled. Now they want to embed their help as a search source (google). There are different helps for different editions of the product and user types and they use the Google docs article search option to define the source(s). They would like to be able to set different sources for different bots as today, they can only define the sources globally.

    5
    mmarques
    Forum|Forum|4 years ago
    mr255405
    mr255405Helper ⭐️

    Updating Multiple Fields at OnceNew Idea

    Just an idea, what if there was a ‘page edit mode’ that would make all editable fields on a C360 able to quickly check all the necessary boxes and fill in details at one time as opposed to, for example, making a boolean field active, checking the box, and clicking the checkmark to save the changes.  Instead, this ‘page edit mode’ would make all fields active so that someone could make many updates at once and then effectively click the checkmark on all fields and save all changes. 

    3
    andreammelde
    Forum|Forum|4 years ago
    jivanovaContributor ⭐️⭐️⭐️⭐️

    Extend character limit for embedded urlsNew Idea

    Our organization is using heavily tableau and power Bi for deep-dive reports and visuals. We would like to display these reports in Gainsight by making use of the embedding URL functions in C360 and HA dashboards. The character limit for the URL of 253, however, is a limitation.When embedding URLs from tableau and power Bi, the URLs often need to be manipulated to pass custom filters and parameters, which in turn makes the URL long and beyond the character limit set by Gainsight.Please extend the URL character limit to allow embedding it in GS. Admins do not have control of the URL length and have little or no influence over the admins or owners of the reports and dashboards to have them shorten the URLs.

    7
    duncan.young
    Forum|Forum|4 years ago

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