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    Idea Pipeline

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    6164 Ideas

    julie.majewskiContributor ⭐️

    New Web Link Number Indicator in In-App Hub (formerly KC Bot)New Idea

    Allow GainSight PX Knowledge Center Bot, a notification to indicate the number of newly added Web Links.  Allow the number indicator to show on the KC Bot badge as well as within the bot to help users quickly identify and access the latest web link resources available within the bot.

    0
    Forum|Forum|1 year ago
    aaronhatton
    aaronhattonHelper ⭐️⭐️

    Add Bluesky to Socials listNew Idea

    Our organization is no longer going to update our X social media account and instead run a company account on BlueSky. We want to add a link to all of our emails from Gainsight CS Journey Orchestrator but it isn’t an option. Please can we get it added?  Thanks!

    0
    aaronhatton
    Forum|Forum|1 year ago
    B.Abrahams
    B.AbrahamsContributor ⭐️⭐️⭐️

    Allow "Load to Scorecard History" to work with the Monthly GradulatrityNew Idea

    Allow the Monthly granularity to be selectable when loading to scorecard history.  

    1
    Forum|Forum|1 year ago
    jessica_owens
    jessica_owensHelper ⭐️

    Does an Admin have the ability to edit a Timeline entry that they didn't create?Released

    I’ve been reading through a few posts about this and wanted to ask the question to confirm - can an Admin edit (change selections to dropdowns and other content) in a Timeline entry that they didn’t author?If so, how?Thanks!

    22
    ChiragJ
    Forum|Forum|1 year ago
    jadkins.iiqContributor ⭐️⭐️⭐️⭐️

    Enhance In-App Hub (formerly KC Bot) Customer Communities Search CapabilitiesNew Idea

    I would love to see the KC Bot’s Customer Communities search capabilities increase past the current 25 recent posts.  We currently use the Customer Community widget in app to recommend help articles, but are working on switching to the KC Bot for added features.  We are noodling around with the Recommendation Widget in KC Bot, but ideally would like to see all items from CC pertaining to that search be displayed with the bot. It would also be nice to have the ability to sort how things are displayed from CC - such as articles first, questions and discussions next, and ideas last. 

    1
    aharkut
    Forum|Forum|1 year ago
    Ashton
    AshtonContributor ⭐️⭐️⭐️⭐️

    Requesting a way to manage/archive articlesNew Idea

    Issue: We have a growing list of articles that have been either created in PX or linked in from SalesForce. The list is getting large and internal users are struggling to organize & maintain these listings. Request: We are looking for better management around these growing number of resources. The prominent request is a way to archive articles such that they are still available for historical reference but not in the way as we try to maintain what is currently in the KCB.   Image showing the growing number of articlesImage showing where an archive option might reside

    2
    aharkut
    Forum|Forum|1 year ago
    ltsponhour
    ltsponhourContributor ⭐️⭐️⭐️⭐️

    Send Notification for Gong Calls for Followed CompaniesNew Idea

    Hi,  Our CSMs would like to be notified when a Gong call syncs to the Timeline and creates an activity. Because the Gong call activity is created automatically, no notification is sent. This means that the customer team member scheduling the meeting--the account manager or a solution architect--has to remember to include the CSM as an optional attendee on meeting invitations for them to be aware of the meeting.  Adding Gong calls to the activities that send notifications would solve the problem and lessen the cognitive load. Thanks for considering. Laura

    1
    Forum|Forum|1 year ago
    kgodisela
    Gainsight Employee ⭐️
    kgodiselaGainsight Employee ⭐️

    Viewing C360 -> CSQL OR Home -> CSQL widget shouldnt need "Profile" Navigation Permission for Full License UserNew Idea

    Currently, if a Full License non Super Admin user does not have Navigation Permission → “Profile” permission, C360 → CSQL and Home → CSQL Widget are not loading with error “Internal Services Failed: Reason: 403 | Status: Forbidden”  Viewing CSQL data should not depend on Profile setting. This needs to be enhanced.

    0
    kgodisela
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago
    Todd DowellContributor ⭐️⭐️⭐️

    Make any out of the box reporting available in the Dashboard Builder (ex. Survey Responses)New Idea

    I’d like to be able to add survey results to dashboards without needing to rebuilt the report from the flattened data file.  Gainsight already creates OOTB reporting so it would be more efficient to be able to add OOTB reporting to dashboards. 

    1
    Ashton
    Forum|Forum|1 year ago
    kelly
    kellyHelper ⭐️⭐️⭐️

    Have the ability to remove test participants from Dynamic ProgramsNew Idea

    Surprised to find this isn’t a thread already (or if it is, the search functionality in community has gone down dramatically), but test participants in Dynamic JOs are only relevant prior to publishing and should be removed once live. How test participants are treated within the program analytics is very inconsistent. For a program I just launched, I have 3 participants, two of which were dropped before publishing. Yet I have six survey participants - 1 for each ‘true’ participant and 1 for each ‘test’ participant - why? And why isn’t there a mechanism to remove them?  

    3
    Forum|Forum|1 year ago
    jamesr26Contributor ⭐️

    Ability to change Global Filter Logic from AND to add ORNew Idea

    Gainsight Support Ticket: #368470Dashboard: It would be better if Gainsight allowed us to change the Global Filter advance logic so we can insert an OR at the global filter level.Response from Gainsight Support: Unfortunately at this time dashboards don't support advance logic for filtering. Not sure if this would applicable for your use case but Gainsight Home does support advance logic for global filtering.Example being provided from CSM: “If Geo2 = France OR Geo4 = USA at the Dashboard level”Note: CSM’s can be assigned to multiple Region Geo’s and being able to move from AND query to AND OR Logic in Dashboard.

    0
    Forum|Forum|1 year ago
    tmorgan
    tmorganHelper ⭐️

    Add the AI Cheat Sheet to the Mobile ViewNew Idea

    Currently it is not possible for the new AI Cheat Sheet to be added to the Mobile App in any way. It would be beneficial to our executives and when our associates go on-site to visit a client for them to be able to see this information as a quick overview of the client prior to meetings or conferences.

    0
    tmorgan
    Forum|Forum|1 year ago
    Gainsight2022
    Gainsight2022Contributor ⭐️⭐️

    Export Article Viewers and insights in bulkNew Idea

    We look to view the total views that are cumulative across our PX Hosted Articles, and at this time we can only click each article separately and export. Across 100’s of articles and several KBOTs this becomes a 4–5-hour manual task each month in order to add them to our Power BI dashboard and understand what our training reach is across our customer base. Please consider making Total Article Views/Insights exportable in KBOTS. 

    0
    Gainsight2022
    Forum|Forum|1 year ago
    IanVidContributor ⭐️

    Create Hotkeys for Product MapperNew Idea

    Create Hotkeys (Keyboard Shortcuts) for Product Mapper. It takes awhile to click through all the stuff. Making hotkey shortcuts for Rename / Add Rule / etc. would expedite this significantly. --Similarly, keys like “Enter” should be mapped to accept a Screen like “Adding a Rule” Pop Up. Also, double clicking a Module/Feature in the Sidebar should select it to be renamed.

    1
    j_ditzel
    Forum|Forum|1 year ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Load to Standard or System Objects with Real Time Rules actionsNew Idea

    I don’t understand why Standard or System objects aren’t available in the actions from Real Time Rules. I can think of a lot of use cases for why you’d want to load a particular field with a certain value to those most commonly used objects.Here’s an example:Load an “Escalation Date” to the Call to Action object when a CTA priority changes to “High”. This will allow real-time reporting on escalated CTAs.A “real time” rule is only as good as it’s “real time” action. Let’s expand the actions possible from Real Time Rules to really make them as powerful as they can be. I’m sure I could use the Call External API to accomplish this, but why not support standard/system objects to begin with?

    8
    spencer_engel
    Forum|Forum|1 year ago
    PandradeContributor ⭐️⭐️

    Ability to Move Success Plans from the C360 to the R360New Idea

    Is it possible to create an enhancement that would allow users to move their Success Plans between the C360 and R360? Our accounts have a few different Relationships, and each relationship is managed by a different team. Sometimes a CSM creates a new Success Plan in the C360 page, instead of their own R360 page, and then they need to delete it from the C360 and recreate everything in the correct R360 page. It would be helpful to have the ability to move the SP plan between those pages, is that possible? Thank you!

    1
    clingley
    Forum|Forum|1 year ago
    ksm1467Contributor ⭐️

    CTA Kanban viewNew Idea

    Today the CTAs and Cockpit work great as a task-based to-do system. Unfortunately this does not have flexibility today to have different views. Different views, such as Kanban, allow people to visualize their workflows differently and adapt to their personal ways of working and organization.Adding these view/feature would grow some feature parity with competing tools as well as reduce ecosphere fragmentation for users that require this feature.

    1
    dayn.johnson
    Forum|Forum|1 year ago
    Ashton
    AshtonContributor ⭐️⭐️⭐️⭐️

    Allow us to have domains for KCB SalesForce ArticlesNew Idea

    BackgroundOur KC bots integrate with SalesForce Articles. Yet we are unable to use the search feature due to having multiple products within the SalesForce article storage. If we allowed our users to use the search feature they would not see their current or available products only. They would see articles from all products across our portfolio.I believe this feature exists with Google articles integration as they have Domains that can separate out per-product documentation. The askBecause our SalesForce Articles are all showing within search we would like some way to pre-sort/filter the articles that a user will receive in the search function of KCB.   Similar request from mmarques for advancing Google search with sub-domains. Showing that the integration point between articles and KCB can use some attention for multiple points.  

    0
    Ashton
    Forum|Forum|1 year ago
    stefanoboniContributor ⭐️⭐️

    Customer Journey Widget milestone nameNew Idea

    Hi all, Currently, Manual Milestones in the Customer Journey widget are displayed using the 'Subject' name, which lacks consistency since they are often manually entered by users. Could we update this so that they appear with the actual Milestone Type Name instead of the timeline entry's Subject? Thank you.

    1
    Forum|Forum|1 year ago
    danielwal_coco
    danielwal_cocoContributor ⭐️⭐️⭐️⭐️

    Combine Sections/Categories and Articles ScreensNew Idea

    The current method of creating Sections/Categories and then assigning articles to them is cumbersome, awkward, and very inefficient.A combined view, where you create/manage Sections/Categories (which should really be the same thing...just Categories) on the left side and add/edit articles in inventory on the right would be far superior for authoring/maintaining articles and hierarchy. Moving articles from one category to another would be as simple as selecting them and clicking the “move” or even dragging-and-dropping between categories.This way, at-a-glance (without using some cumbersome search tool that is not 100% accurate), I could see all the articles in X Categories to ensure they are in the correct Category.(I realize the attached screenshot shows more levels than you support (although why you limit us to Section>Category>Category is kind of odd, but that’s another Idea, right???)We have over two thousand articles in our inventory and the current tools are woefully inefficient.

    0
    danielwal_coco
    Forum|Forum|1 year ago
    andr_raposo
    andr_raposoHelper ⭐️

    "Freeze First Column" in Drill down reportsNew Idea

    Hi all.Like we have today in tabular reports, it will be great to enhance the drill downs in our charts with the ability to freeze the first column. Our drill downs can get as long and extensive as a tabular report and not being able to freeze the first column (usually the customer name) makes them sometimes unusable.

    4
    Molly.McQ
    Forum|Forum|1 year ago
    ablnsj
    ablnsjHelper ⭐️

    Log Timelines to Success Plans via GS AssistNew Idea

    Out CSMs need a way to log emails directly to their Success Plans with the use of GS Assist, however there is only an option to log to Company or Relationships, is there anything on the roadmap for this to be fixed?

    0
    ablnsj
    Forum|Forum|1 year ago
    sarahmiracle
    sarahmiracleVIP ⭐️⭐️⭐️⭐️⭐️

    Allow configurability of progress bar in KPI widgetsNew Idea

    The new KPI widget feature of a dynamic goal introduced the option to choose between “Variance” or “Progress” for displaying the goal. This is great, but one of the downsides is this new progress bar is added to the widget whether or not you want it there.Here’s why this is annoying:If I choose Variance, I’m already seeing how far off or ahead of my goal I am in the “variance” section. This additional bar added makes the widget more “busy” There is no configuration available for the progress bar. I can’t change the color, I can’t remove it, I can’t make it smaller. If I choose a KPI widget, it will be there no matter what.While it’s a nice feature, can we please give more options for the admin to choose how, if at all, it is displayed?  

    12
    sarahmiracle
    Forum|Forum|1 year ago
    mmayhall
    Gainsight Employee ⭐️
    mmayhallGainsight Employee ⭐️

    Add "Refresh Metadata" Equivalent to Snowflake ConnectorNew Idea

    [Posting on behalf of customer] Per current product behavior of the Snowflake Connector, if changes to the configuration or data (deletions) within Snowflake have been altered, the connection may need to be reauthorized in order for the newest metadata to be passed back to Gainsight. As this adds several steps to the process, it would be very helpful to have a Metadata Refresh button on the connector job within Gainsight (as we see with the Salesforce Connector). Thank you for your consideration!

    1
    darkknight
    Forum|Forum|1 year ago
    Gainsight Employee ⭐️
    rsayedGainsight Employee ⭐️

    The C360 Company Intelligence section is not displaying all of the articles.New Idea

    Hello Team, In the C360 page, the Company Intelligence section is not displaying all of the articles. Upon checking, it appears that the articles fall under categories such as awards & recognition and donation & sponsorship. As per the current design, Gainsight is supporting a limited number of signals listed below.  ​@pgeorge 

    0
    Gainsight Employee ⭐️
    Forum|Forum|1 year ago

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